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Call Centre
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension to call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen to be an open workspace for call center agents, with workstations that include a computer and di ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Police Contact Centre 1970
The police are a constituted body of persons empowered by a state, with the aim to enforce the law, to ensure the safety, health and possessions of citizens, and to prevent crime and civil disorder. Their lawful powers include arrest and the use of force legitimized by the state via the monopoly on violence. The term is most commonly associated with the police forces of a sovereign state that are authorized to exercise the police power of that state within a defined legal or territorial area of responsibility. Police forces are often defined as being separate from the military and other organizations involved in the defense of the state against foreign aggressors; however, gendarmerie are military units charged with civil policing. Police forces are usually public sector services, funded through taxes. Law enforcement is only part of policing activity. Policing has included an array of activities in different situations, but the predominant ones are concerned with the pr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Network
A computer network is a set of computers sharing resources located on or provided by network nodes. The computers use common communication protocols over digital interconnections to communicate with each other. These interconnections are made up of telecommunication network technologies, based on physically wired, optical, and wireless radio-frequency methods that may be arranged in a variety of network topologies. The nodes of a computer network can include personal computers, servers, networking hardware, or other specialised or general-purpose hosts. They are identified by network addresses, and may have hostnames. Hostnames serve as memorable labels for the nodes, rarely changed after initial assignment. Network addresses serve for locating and identifying the nodes by communication protocols such as the Internet Protocol. Computer networks may be classified by many criteria, including the transmission medium used to carry signals, bandwidth, communications pro ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
United Steelworkers
The United Steel, Paper and Forestry, Rubber, Manufacturing, Energy, Allied Industrial and Service Workers International Union, commonly known as the United Steelworkers (USW), is a general trade union with members across North America. Headquartered in Pittsburgh, the United Steelworkers represents workers in Canada, the Caribbean, and the United States. The United Steelworkers represent workers in a diverse range of industries, including primary and fabricated metals, paper, chemicals, glass, rubber, heavy-duty conveyor belting, tires, transportation, utilities, container industries, pharmaceuticals, call centers and health care. The United Steelworkers is currently affiliated with the AFL–CIO in the United States and the Canadian Labour Congress (CLC) in Canada as well as several international union federations. On July 2, 2008, the United Steelworkers signed an agreement to merge with the United Kingdom and Ireland–based union Unite to form a new global union entity ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Communications Workers Of America
The Communications Workers of America (CWA) is the largest communications and media labor union in the United States, representing about 700,000 members in both the private and public sectors (also in Canada and Puerto Rico). The union has 27 locals in Canada via CWA-SCA Canada (french: Syndicat des communications d'Amérique) representing about 8,000 members. CWA has several affiliated subsidiary labor unions bringing total membership to over 700,000. CWA is headquartered in Washington, D.C., and affiliated with the AFL–CIO, the Strategic Organizing Center the Canadian Labour Congress, and UNI Global Union. The current president is Chris Shelton. History In 1918 telephone operators organized under the Telephone Operators Department of the International Brotherhood of Electrical Workers. While initially successful at organizing, the union was damaged by a 1923 strike and subsequent AT&T lockout. After AT&T installed company-controlled Employees' Committees, the Telephone Operat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
North America
North America is a continent in the Northern Hemisphere and almost entirely within the Western Hemisphere. It is bordered to the north by the Arctic Ocean, to the east by the Atlantic Ocean, to the southeast by South America and the Caribbean Sea, and to the west and south by the Pacific Ocean. Because it is on the North American Plate, North American Tectonic Plate, Greenland is included as a part of North America geographically. North America covers an area of about , about 16.5% of Earth's land area and about 4.8% of its total surface. North America is the third-largest continent by area, following Asia and Africa, and the list of continents and continental subregions by population, fourth by population after Asia, Africa, and Europe. In 2013, its population was estimated at nearly 579 million people in List of sovereign states and dependent territories in North America, 23 independent states, or about 7.5% of the world's population. In Americas (terminology)#Human ge ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Long-distance Calling
In telecommunications, a long-distance call (U.S.) or trunk call (also known as a toll call in the U.K. ) is a telephone call made to a location outside a defined local calling area. Long-distance calls are typically charged a higher billing rate than local calls. The term is not necessarily synonymous with placing calls to another telephone area code. Long-distance calls are classified into two categories: national or domestic calls which connect two points within the same country, and international calls which connect two points in different countries. Within the United States there is a further division into long-distance calls within a single state (intrastate) and interstate calls, which are subject to different regulations (counter-intuitively, calls within states are usually more expensive than interstate calls). Not all interstate calls are long-distance calls. Since 1984 there has also been a distinction between intra-local access and transport area (LATA) calls and those ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Toll-free Telephone Number
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country. History The features of toll-free services have evolved as telephone networks have evolved from electro-mechanical call switching to computerized stored program controlled networks. Originally, a call billed to the called party had to be placed through a telephone company operator as a collect call, often long-distance. The operator had to secure acceptance of the charges at the remote number, or even transfer that decision to a long-distance operator, before manually completing the call. Some large businesses and government offices received large numbers of collect calls, which proved time-consuming for operators and the callers. Manual toll-free systems Prior ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oxford English Dictionary
The ''Oxford English Dictionary'' (''OED'') is the first and foundational historical dictionary of the English language, published by Oxford University Press (OUP). It traces the historical development of the English language, providing a comprehensive resource to scholars and academic researchers, as well as describing usage in its many variations throughout the world. Work began on the dictionary in 1857, but it was only in 1884 that it began to be published in unbound fascicles as work continued on the project, under the name of ''A New English Dictionary on Historical Principles; Founded Mainly on the Materials Collected by The Philological Society''. In 1895, the title ''The Oxford English Dictionary'' was first used unofficially on the covers of the series, and in 1928 the full dictionary was republished in 10 bound volumes. In 1933, the title ''The Oxford English Dictionary'' fully replaced the former name in all occurrences in its reprinting as 12 volumes with a one-v ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Christopher C
Christopher is the English version of a Europe-wide name derived from the Greek name Χριστόφορος (''Christophoros'' or '' Christoforos''). The constituent parts are Χριστός (''Christós''), "Christ" or "Anointed", and φέρειν (''phérein''), "to bear"; hence the "Christ-bearer". As a given name, 'Christopher' has been in use since the 10th century. In English, Christopher may be abbreviated as "Chris", "Topher", and sometimes " Kit". It was frequently the most popular male first name in the United Kingdom, having been in the top twenty in England and Wales from the 1940s until 1995, although it has since dropped out of the top 100. The name is most common in England and not so common in Wales, Scotland, or Ireland. People with the given name Antiquity and Middle Ages * Saint Christopher (died 251), saint venerated by Catholics and Orthodox Christians * Christopher (Domestic of the Schools) (fl. 870s), Byzantine general * Christopher Lekapenos (died 931) ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Science And Invention In Birmingham
Birmingham is one of England's principal industrial centres and has a history of industrial and scientific innovation. It was once known as ' city of a thousand trades' and in 1791, Arthur Young (the writer and commentator on British economic life) described Birmingham as "the first manufacturing town in the world". Right up until the mid-19th century Birmingham was regarded as the prime industrial urban town in Britain and perhaps the world, the town's rivals were more specific in their trade bases. Mills and foundries across the world were helped along by the advances in steam power and engineering that were taking place in the city. The town offered a vast array of industries and was the world's leading manufacturer of metal ware, although this was by no means the only trade flourishing in the town. By the year 2000, of the 4,000 inventions copyrighted annually in the UK, 2,800 came from within a 35-mile radius of Birmingham. Peter Colegate of the Patent Office stated that ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Off-premises Extension
{{Unreferenced, date=December 2009 An off-premises extension (OPX), sometimes also known as off-premises station (OPS), is an extension telephone at a location distant from its servicing exchange. One type of off-premises extension, connected to a private branch exchange (PBX), is generally used to provide employees with access to a company telephone system while they are out of the office. Off-premises extensions are used in distributed environments, serving locations that are too far from the PBX to be served by on-premises wiring. Another type of off-premises extension, connected to a public telephone exchange, is generally used to allow a private phone line to ring at a second location. For example, the owner of a business may have an OPX for their home phone at the business location, allowing them to avoid missing calls to the home phone. Telephone service providers charge a significant monthly rate for an OPX, partly calculated by the distance; in extreme cases, the distanc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
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