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CT Connect
CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions. CT Connect is used most frequently in call center applications. Large call centers must handle huge volumes of calls, and the coordination of calls with business applications is essential. Software Function and Structure CT Connect software is not a CTI application in itself; rather, it is a software component that communicates with telephone systems, converts telephone call status and control information to a standardized form, and presents that information to third-party applications. This component approach contrasts with that of integrated offerings such as those fro ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Telephony Integration
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing. Common functions By application type CTI applications tend to run on either a user's desktop, or an unattended server. ;Common desktop functions provided by CTI applications * Screen popping - Call information display (caller's number (ANI), number dialed (DNIS), and Screen pop on answer, with or without using calling line data. Generally this is used to search a business application for the caller's details. *Dialing - Automatic dialing and computer-controlled dialing (power dial, preview dial, and predictive dial). *Phone control - Includes call control (answer, hang up, hold, conference, etc.) ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Integrated Services Digital Network
Integrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Work on the standard began in 1980 at Bell Labs and was formally standardized in 1988 in the CCITT "Red Book". By the time the standard was released, newer networking systems with much greater speeds were available, and ISDN saw relatively little uptake in the wider market. One estimate suggests ISDN use peaked at a worldwide total of 25 million subscribers at a time when 1.3 billion analog lines were in use. ISDN has largely been replaced with digital subscriber line (DSL) systems of much higher performance. Prior to ISDN, the telephone system consisted of digital links like T1/ E1 on the long-distance lines between telephone company offices and analog signals on copper telephone wires to the customers, the " last mile". At the time, t ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dynamic Data Exchange
In computing, Dynamic Data Exchange (DDE) is a technology for interprocess communication used in early versions of Microsoft Windows and OS/2. DDE allows programs to manipulate objects provided by other programs, and respond to user actions affecting those objects. DDE was partially superseded by Object Linking and Embedding (OLE), and is currently maintained in Windows systems only for the sake of backward compatibility. History and architecture Dynamic Data Exchange was first introduced in 1987 with the release of Windows 2.0 as a method of interprocess communication so that one program could communicate with or control another program, somewhat like Sun's RPC (Remote Procedure Call). At the time, the only method for communication between the operating system and client applications was the "Windows Messaging Layer." DDE extended this protocol to allow peer-to-peer communication among client applications, via message broadcasts. Because DDE runs via message broadcasts, i ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pathworks
PATHWORKS (it was usually written in all caps) was the trade name used by Digital Equipment Corporation of Maynard, Massachusetts for a series of programs that eased the interoperation of Digital's minicomputers and servers with personal computers. It was available for both PC and Mac systems, with support for MS-DOS, OS/2 and Microsoft Windows on the PC. Before it was named PATHWORKS, it was known as PCSA (Personal Computing Systems Architecture). The server part of Pathworks ran on OpenVMS and Ultrix (and later Digital UNIX) and enabled a system or cluster to act as a file and print server for client IBM PC compatible and Macintosh workstations. A version of Pathworks server for OS/2 was also available, allowing a PC with OS/2 to act as a server to other PCs. Pathworks server was derived from LanMan/X, the portable version of OS/2 LAN Manager. PATHWORKS was one of DEC's most successful products ever. Analysis of sales showed that on average, each PATHWORKS license brought in a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
ULTRIX
Ultrix (officially all-caps ULTRIX) is the brand name of Digital Equipment Corporation's (DEC) discontinued native Unix operating systems for the PDP-11, VAX, MicroVAX and DECstations. History The initial development of Unix occurred on DEC equipment, notably DEC PDP-7 and PDP-11 (Programmable Data Processor) systems. Later DEC computers, such as their VAX, also offered Unix. The first port to VAX, UNIX/32V, was finished in 1978, not long after the October 1977 announcement of the VAX, for which – at that time – DEC only supplied its own proprietary operating system, VMS. DEC's Unix Engineering Group (UEG) was started by Bill Munson with Jerry Brenner and Fred Canter, both from DEC's Customer Service Engineering group, Bill Shannon (from Case Western Reserve University), and Armando Stettner (from Bell Labs). Other later members of UEG included Joel Magid, Bill Doll, and Jim Barclay recruited from DEC's marketing and product management groups. Under Canter's direction, UEG ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
OpenVMS
OpenVMS, often referred to as just VMS, is a multi-user, multiprocessing and virtual memory-based operating system. It is designed to support time-sharing, batch processing, transaction processing and workstation applications. Customers using OpenVMS include banks and financial services, hospitals and healthcare, telecommunications operators, network information services, and industrial manufacturers. During the 1990s and 2000s, there were approximately half a million VMS systems in operation worldwide. It was first announced by Digital Equipment Corporation (DEC) as VAX/VMS (''Virtual Address eXtension/Virtual Memory System'') alongside the VAX-11/780 minicomputer in 1977. OpenVMS has subsequently been ported to run on DEC Alpha systems, the Itanium-based HPE Integrity Servers, and select x86-64 hardware and hypervisors. Since 2014, OpenVMS is developed and supported by VMS Software Inc. (VSI). OpenVMS offers high availability through clustering — the ability to distribute the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Ecma International
Ecma International () is a nonprofit standards organization for information and communication systems. It acquired its current name in 1994, when the European Computer Manufacturers Association (ECMA) changed its name to reflect the organization's global reach and activities. As a consequence, the name is no longer considered an acronym and no longer uses full capitalization. The organization was founded in 1961 to standardize computer systems in Europe. Membership is open to large and small companies worldwide that produce, market, or develop computer or communication systems, and have interest and experience in the areas addressed by the group's technical bodies. It is located in Geneva. Aims Ecma aims to develop standards and technical reports to facilitate and standardize the use of information communication technology and consumer electronics; encourage the correct use of standards by influencing the environment in which they are applied; and publish these standards a ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Avaya
Avaya Holdings Corp., often shortened to Avaya (), is an American multinational technology company headquartered in Durham, North Carolina, that provides cloud communications and workstream collaboration services. The company's platform includes unified communications (UCaaS), contact center other services. The company provides services to 220,000 customer locations in 190 countries. History In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. .html" ;"title="/sup>">/sup> Avaya was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion. On January 19, 2017, Avaya filed for Chapter 11 bankruptcy. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Avaya Definity
Avaya Holdings Corp., often shortened to Avaya (), is an American multinational technology company headquartered in Durham, North Carolina, that provides cloud communications and workstream collaboration services. The company's platform includes unified communications (UCaaS), contact center other services. The company provides services to 220,000 customer locations in 190 countries. History In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. .html" ;"title="/sup>">/sup> Avaya was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). It remained a public company from 2000 to 2007. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion. On January 19, 2017, Avaya filed for Chapter 11 bankruptcy. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Private Branch Exchange
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features related to call handling. Business telephone systems are often broadly classified into key telephone systems, and private branch exchanges, but many hybrid systems exist. A key telephone system was originally distinguished from a private branch exchange in that it did not require an operator or attendant at the switchboard to establish connections between the central office trunks and stations, or between stations. Technologically, private branch exchanges share lineage with centra ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
British Telecom
BT Group plc (trade name, trading as BT and formerly British Telecom) is a British Multinational corporation, multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of Landline, fixed-line, Internet access, broadband and Mobile telephony, mobile services in the UK, and also provides Pay television, subscription television and Information technology, IT services. BT's origins date back to the founding in 1846 of the Electric Telegraph Company, the world's first public telegraph company, which developed a nationwide communications network. BT Group as it came to be started in 1912, when the General Post Office, a government department, took over the system of the National Telephone Company becoming the monopoly telecoms supplier in the United Kingdom. The Post Office Act of 1969 led to the GPO becoming a public corporation. The ''British Telecom'' brand was introduced in 1980, and be ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
