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CMS Vatavaran Film Festival
CMS may refer to: Computing * Call management system * CMS-2 (programming language), used by the United States Navy * Code Morphing Software, a technology used by Transmeta * Collection management system for a museum collection * Color management system, a system for computers to control the representation of colors * Concurrent mark sweep collector, a garbage collector in the Oracle HotSpot Java virtual machine * Configuration management system * Construction and management simulation, a type of simulation video game * Contact management system, an integrated office solution to record relationships and interactions with customers and suppliers * Content management system, a system for managing content and providing it in various formats * Conversational Monitor System, previously Cambridge Monitor System, an IBM mainframe operating system, also known as VM/CMS and CP/CMS * Course management system, software that facilitates e-learning or computer learning * Credential manage ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Management
Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used. Calls are routed according to the set up of calling features within the given system such as Call queues, IVR menus, Hunt groups and Recorded announcements. Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. Calling features Call management features vary from system to system and are based on an organization's needs to enhance customer experience. The systems commonly retain informat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |