Topic summary
User documentation
Extracted from the Wikipedia article End user.
End user documentation
The aim of end user documentation (e.g., manuals and guidebooks for products) is to help the user understand certain aspects of the systems and to provide all the answers in one place. A lot of documentation is available for users to help them understand and properly use a certain product or service. Due to the fact that the information available is usually very vast, inconsistent or ambiguous (e.g., a user manual with hundreds of pages, including guidance on using advanced features), many users suffer from an information overload. Therefore, they become unable to take the right course of action. This needs to be kept in mind when developing products and services and the necessary documentation for them.