Support ticket

A support ticket (also trouble ticket or incident ticket) or simply ticket is a running report on a particular problem, its status, and other relevant data for incidents that occur or concerns that arise within an organization, especially related to customer support. Tickets are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed by individuals as part of a time management or personal productivity regimen. Tickets often call for resource allocation, time accounting, priority management, and oversight workflow in addition to the desired response.