Topic summary
Remote control software
Extracted from the Wikipedia article Remote desktop software.
Uses
A main use of remote desktop software is remote administration and remote implementation. This need arises when software buyers are far away from their software vendor. Most remote access software can be used for "headless computers": instead of each computer having its own monitor, keyboard, and mouse, or using a KVM switch, one computer can have a monitor, keyboard, mouse, and remote control software, and control many headless computers. The duplicate desktop mode is useful for user support and education. Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there.