Quality management system

Sum of product fitness processes in a business A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction, and is expressed as organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain them. Early quality management systems emphasized predictable outcomes of the production line using simple statistics and random sampling. By the 20th century, since labor inputs were typically the most costly inputs in most industrialized societies, focus shifted to team cooperation and dynamics, especially the early signaling of problems via continual improvement cycles. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. The ISO 9000 family of standards is probably the most widely implemented QMS regimes; the ISO 19011 audit regime also applies to both and deals with quality and sustainability and their integrat