Incident management

An incident is an event that could lead to loss of, or disruption to, an organization's operations, services, or functions. Incident management (IcM) refers to the activities an organization undertakes to identify, analyze, and correct hazards to prevent future recurrence. These incidents within a structured organization are normally dealt with by either an incident response team (IRT), an incident management team (IMT), or Incident Command System (ICS). Without effective incident management, an incident can disrupt business operations, information security, IT systems, employees, customers, or other vital business functions.