Topic summary
IT service
Extracted from the Wikipedia article IT service management.
Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCooler's 2017 ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)."