Collaborative workflow

Convergence of social software with service management software Collaborative workflow is the convergence of social software with service management (workflow) software. As the definition implies, collaborative workflow is derived from both workflow software and social software such as chat, instant messaging, and document collaboration. Defining To define collaborative workflow, we can examine the definitions of its components: workflow and collaboration objects. Workflow Workflow is a set of activities (service requests, tasks) and the rules that govern their behavior as they move from one service provider to the next until a project is completed. Collaboration objects Collaboration objects include web-based meetings, instant messaging, knowledge management wikis, documents (ECM), and shared calendars. Goal The goal of collaborative workflow is to provide synergetic efficiency gains to its constituents (social communication and service management) by: Improving effectiveness on joint tasks by removing the communication barriers between team members Minimizing organizational boundaries and information silos Allowing online social interaction to be goal oriented, structured, and me