BT Consumer

2013 to 2020

On 8 June 2017, BT appointed KPMG as its new auditor to replace PwC in the wake of a fraud scandal in Italy that triggered a major profit warning earlier that year. Also in of that year, KPMG fired six US employees over a scandal that calls into question efforts to ensure that public company accounts are being properly scrutinised. On 8 July 2017, The Daily Telegraph reported that BT "has called in consultants from McKinsey to conduct a review of its businesses in the hope of saving hundreds of millions of pounds per year. The work, dubbed 'Project Novator', is understood to include a potential merger of BT's struggling global services corporate networking and IT unit with its business and public sector division". On 28 July 2017, BT again announced organisational changes to "simplify its operating model, strengthen accountabilities and accelerate its transformation" to bring together its BT Consumer and EE divisions into a new unified BT Consumer division to operate across three brands – BT, EE and Plusnet. It was to take effect from 1 April 2018.