Service managementService management in the manufacturing context is integrated into supply chain management as the intersection between actual sales and the customer point of view. The aim of high-performance service management is to optimize service-intensive supply chains, which are usually more complex than typical finished-goods supply chains. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties.
Information technology managementInformation technology management (IT management) is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.
Systems managementSystems management is enterprise-wide administration of distributed systems including (and commonly in practice) computer systems. Systems management is strongly influenced by network management initiatives in telecommunications. The application performance management (APM) technologies are now a subset of Systems management. Maximum productivity can be achieved more efficiently through event correlation, system automation and predictive analysis which is now all part of APM.Business processA business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels and may or may not be visible to the customers.
Continual improvement processA continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.
Network managementNetwork management is the process of administering and managing computer networks. Services provided by this discipline include fault analysis, performance management, provisioning of networks and maintaining quality of service. Network management software is used by network administrators to help perform these functions. TechnologiesA number of applications and protocols exist to support network and network device management.
Service (economics)A service is an act or use for which a consumer, company, or government is willing to pay. Examples include work done by barbers, doctors, lawyers, accountants, mechanics, banks, finance, insurance companies, and so on. Public services are those that society (nation state, fiscal union or region) as a whole pays for, such as hospitals, elementary schools, or libraries. Using resources, skill, ingenuity, and experience, service providers give benefit to service consumers.ManagementManagement (or managing) is the administration of organizations, whether businesses, nonprofit organizations, or government bodies through business administration, nonprofit management, or the political science sub-field of public administration respectively. It is the process of managing the resources of businesses, governments, and other organizations.
TechnologyUse of knowledge for practical goalsFor other uses, see Technology (other).A steam turbine with the case opened, an example of energy technologyTechnology is the application of conceptual knowledge to achieve practical goals, especially in a reproducible way. The word technology can also mean the products resulting from such efforts, including both tangible products such as tools or machines, and intangible ones such as software.
Information technologyInformation technology (IT) is the study or use of computers, telecommunication systems and other devices to create, process, store, retrieve and transmit information. While the term is commonly used to refer to computers and computer networks, it also encompasses other information distribution technologies such as television and telephones. Information technology is an application of computer science and computer engineering.
OrganizationAn organization or organisation (Commonwealth English; see spelling differences) is an entity—such as a company, or corporation or an institution (formal organization), or an association—comprising one or more people and having a particular purpose. Organizations may also operate secretly or illegally in the case of secret societies, criminal organizations, and resistance movements.
CustomerIn sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea, obtained from a seller, vendor, or supplier via a financial transaction or an exchange for money or some other valuable consideration. Etymology and terminologyEarly societies relied on a gift economy based on favours.*As an Amazon Associate I earn from qualifying purchases.