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Collaborative workflow

Convergence of social software with service management software Collaborative workflow is the convergence of social software with service management (workflow) software. As the definition implies, collaborative workflow is derived from both workflow software and social software such as chat, instant messaging, and document collaboration. Defining To define collaborative workflow, we can examine the definitions of its components: workflow and collaboration objects.

Social softwareSocial software, also known as social apps or social platform includes communications and interactive tools that are often based on the Internet. Communication tools typically handle capturing, storing and presenting communication, usually written but increasingly including audio and video as well. Interactive tools handle mediated interactions between a pair or group of users.Data managementData managementData management comprises all disciplines related to handling data as a valuable resource, it is the practice of managing an organization's data so it can be analyzed for decision making.Decentralized computingDecentralized computingDistribution of jobs across different computers Decentralized computing is the allocation of resources, both hardware and software, to each individual workstation, or office location. In contrast, centralized computing exists when the majority of functions are carried out or obtained from a remote centralized location. Decentralized computing is a trend in modern-day business environments.Social project managementSocial project management is a non-traditional way of organizing projects and performing project management. It is, in its simplest form, the outcome of the application of the Social networking (i.e. Facebook) paradigm to the context of project ecosystems, as a continued response to the movement toward distributed, virtual teams. Distributed virtual teams lose significant communication value normally present when groups are collocated.Information siloInformation siloAn information silo, or a group of such silos, is an insular management system in which one information system or subsystem is incapable of reciprocal operation with others that are, or should be, related.Collaborative softwareCollaborative softwareCollaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is "intentional group processes plus software to support them."CompuServeCompuServeCompuServe, Inc. (CompuServe Information Service, Inc., also known by its initialism CIS or later CSi) was an American Internet company that provided the first major commercial online service. It opened in 1969 in Columbus, Ohio, as a timesharing and remote access service marketed to corporations. After a successful 1979 venture selling otherwise under-utilized after-hours time to Radio Shack customers, the system was opened to the public, roughly the same time as The Source.Collaboration toolCollaboration toolA collaboration tool helps people to collaborate. The purpose of a collaboration tool is to support a group of two or more individuals to accomplish a common goal or objective. Collaboration tools can be either of a non-technological nature such as paper, flipcharts, post-it notes or whiteboards. They can also include software tools and applications such as collaborative software.Document collaborationDocument and file collaboration are the tools or systems set up to help multiple people work together on a single document or file to achieve a single final version. Normally, it is the software that allows teams to work on a single document, such as a word processor document, at the same time from different computer terminals or mobile devices.Help deskHelp deskA help desk is a department or person that provides assistance and information, usually for electronic or computer problems. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure.CollaboratoryCollaboratoryType of research environment A collaboratory, as defined by William Wulf in 1989, is a “center without walls, in which the nation’s researchers can perform their research without regard to physical location, interacting with colleagues, accessing instrumentation, sharing data and computational resources, [and] accessing information in digital libraries” (Wulf, 1989).ITILITILITIL (formerly and also known as Information Technology Infrastructure Library) is a framework with a set of practices (formerly processes) for information technology (IT) activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of a business. ITIL describes best practices, including processes, procedures, tasks, and checklists which are not organization- or technology-specific.Task managementTask managementTask management is the process of overseeing a task through its lifecycle. It involves planning, testing, tracking, and reporting. Task management can help individuals achieve goals or enable groups of individuals to collaborate and share knowledge for the accomplishment of collective goals. Tasks are also differentiated by complexity, from low to high.

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