
Web-based VoIP is the integration of
voice over IP
Voice over Internet Protocol (VoIP), also known as IP telephony, is a set of technologies used primarily for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as ...
technologies into the facilities and methodologies of the
World-Wide Web
The World Wide Web (WWW or simply the Web) is an information system that enables Content (media), content sharing over the Internet through user-friendly ways meant to appeal to users beyond Information technology, IT specialists and hobbyis ...
. It enables digital communication sessions between Web users or between users of traditional telecommunication services.
Instead of using dedicated, hardware-based VoIP devices, such as
IP phones,
analog telephone adapters, or integrated VoIP/Internet access routers, services are provided via a
web page
A web page (or webpage) is a World Wide Web, Web document that is accessed in a web browser. A website typically consists of many web pages hyperlink, linked together under a common domain name. The term "web page" is therefore a metaphor of pap ...
and the facilities of the user's computer or hand-held device for accessing and operating a locally attached headset and microphone.
This is assisted by various software components such as
Flash,
Active X,
Silverlight,
Java applet
Java applets were applet, small applications written in the Java (programming language), Java programming language, or another programming language that Compiled language, compiles to Java bytecode, and delivered to users in the form of Ja ...
or browser plugins like
NPAPI.
Using
click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the website or using any other additional telephony equipment.
Applications
* Retail customer service
* Person-to-person VoIP calls (possibly using a lookup like
ENUM, or integration with services like
Skype
Skype () was a proprietary telecommunications application operated by Skype Technologies, a division of Microsoft, best known for IP-based videotelephony, videoconferencing and voice calls. It also had instant messaging, file transfer, ...
)
*
Web conferences
*
E-learning
*
Social networking
A social network is a social structure consisting of a set of social actors (such as individuals or organizations), networks of Dyad (sociology), dyadic ties, and other Social relation, social interactions between actors. The social network per ...
Protocols
*
SIP
*
XMPP
Extensible Messaging and Presence Protocol (abbreviation XMPP, originally named Jabber) is an Open standard, open communication protocol designed for instant messaging (IM), presence information, and contact list maintenance. Based on XML (Ext ...
*
WebRTC
WebRTC (Web Real-Time Communication) is a free and open-source project providing web browsers and mobile applications with real-time communication (RTC) via application programming interfaces (APIs). It allows audio and video communication and ...
* Other standards based such as H.323
* Proprietary such as Skype
See also
*
Cloud communications
References
Voice over IP
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