A “toxic workplace” is a colloquial

metaphor A metaphor is a figure of speech that, for rhetorical effect, directly refers to one thing by mentioning another. It may provide, or obscure, clarity or identify hidden similarities between two different ideas. Metaphors are usually meant to cr ...

used to describe a place of work, usually an office environment, that is marked by significant personal conflicts between those who work there. A toxic work environment has a negative impact on an organization's productivity and viability. This type of environment can be detrimental to both the effectiveness of the workplace and the well-being of its employees.

History

The word ''toxic'' was first used as a metaphor for poisonous interpersonal relationships (as opposed to a factual description of a workplace literally involving toxic chemicals) in 1989, in a book about

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for nurses. This book contrasted a toxic work environment, with a high-conflict and uncollaborative approach, against a "nourishing" workplace, with shared values and active listening.

Characteristics

Toxic workplaces are created by the actions of toxic employers or employees; that is, individuals who are motivated by personal gain, whether driven by power,

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, fame, or special status, utilize unethical means or behaviors to psychologically manipulate, belittle, or frustrate those around them, or divert attention away from their personal inadequate performance or misdeeds. Toxic workers do not feel a sense of duty toward their workplace or their co-workers, especially in regard to

ethical Ethics is the philosophical study of moral phenomena. Also called moral philosophy, it investigates normative questions about what people ought to do or which behavior is morally right. Its main branches include normative ethics, applied e ...

professional conduct Professional conduct is the field of regulation of members of professional bodies, either acting under statutory or contractual powers. Historically, professional conduct was wholly undertaken by the private professional bodies, the sole legal a ...

toward others. Toxic workers also define relationships with co-workers, not by appropriate

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, but by those who they like/dislike or trust/distrust. In 2017 and 2021, nineteen percent of Americans suffered abusive conduct at work, according to the Workplace Bullying Institute. In 2017, the Workplace Bullying Institute found that 61% of bullies were bosses, a figure which rose to 65% in 2021. A 2022 study by McKinsey & Company concluded that women are 41% more likely to be subjected to a toxic workplace culture and that their risk of burnout is elevated.

Corporate and organizational results

This phenomenon harms both the company and the employees, including those who are not direct targets. Co-workers are distracted by drama,

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, and by choosing sides in the ongoing animosity. This can translate into lost productivity. While employees are distracted by this activity, they can not devote time and attention to the achievement of business goals. Positively motivated and ethical employees may try to speak up to a toxic employee, but this can make them a target (see

Whistleblower Whistleblowing (also whistle-blowing or whistle blowing) is the activity of a person, often an employee, revealing information about activity within a private or public organization that is deemed illegal, immoral, illicit, unsafe, unethical or ...

). Managers of toxic employees can feel intimidated by a toxic employee and try to appease the employee in an effort to avoid confrontation. Over time, positively motivated employees drift away from the workplace and may begin to view management as inept and ineffective. This can result in poor job performance as they begin to feel less valued and, therefore, less loyal to the company.

Health and social impact

Fellow employees may begin to experience physical symptoms from the stress and worry over whether they or someone they care about in the workplace may be targeted. This can even develop into a

clinical depression Major depressive disorder (MDD), also known as clinical depression, is a mental disorder characterized by at least two weeks of pervasive low mood, low self-esteem, and loss of interest or pleasure in normally enjoyable activities. Intro ...

requiring treatment. The National Institute for Occupational Safety and Health found toxic workplace environments are a leading cause of workplace violence such as, “violent acts, including physical assaults and threats of assault, directed toward persons at work or on duty.” Studies on this issue include verbal violence (threats, verbal abuse, hostility, harassment, etc.) can cause significant

psychological trauma Psychological trauma (also known as mental trauma, psychiatric trauma, emotional damage, or psychotrauma) is an emotional response caused by severe distressing events, such as Major trauma, bodily injury, Sexual assault, sexual violence, or ot ...

and stress, even if no physical injury takes place. Verbal assaults and hostility can also escalate to physical violence. Toxic workplaces negatively impact employee health by undermining social relationships and may reduce life expectancy.

Prevention and resolution

Interventions to address this negative behavior in the workplace should be undertaken carefully. Fixing the problem should be very important and will likely be very beneficial rather than causing any extra trouble. When toxic workers leave the workplace, it can improve the culture overall because the remaining staff becomes more engaged and productive. The process of removing the toxic employee allows the other employees to become more willing to open up and communicate with each other as they learn to help and support one another anew. This is significant for the overall culture of the company. Companies that articulate a strong set of cultural values regarding communication, respect, and professionalism as well as a

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system that ranks both technical performance and the professional treatment of fellow employees are felt by HR professionals to be more resilient and stable.SHARP Report, April 2011, Washington State Department of Labor and Industries, "Workplace Bullying and Disruptive Behaviour" accessed at: http://www.lni.wa.gov/safety/research/files/bullying.pdf In the

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, the issue of

workplace bullying Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes physical and/or emotional harm. It includes verbal, nonverbal Nonverbal communication is the transmission of messages or signals through a non ...

has garnered increasing attention from state governments; as of 2023, thirty-two states have introduced versions of the Healthy Workplace Bill, which defines 'toxic' conduct and outlines support for employers to address the behavior through discipline.The Healthy Workplace Campaign accessed June 14, 2011 at: http://www.healthyworkplacebill.org/

History

Characteristics

Corporate and organizational results

Health and social impact

Prevention and resolution

See also

Notes

References

Further reading