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TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas. Kenneth D. Tuchman is the founder, chairman and CEO.


History


Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech
"SEC Filing"
"TeleTech", 2003-0409
In 1986, the company moved to
Sherman Oaks, California Sherman Oaks (founded in 1927) is a neighborhood of the city of Los Angeles, California within the San Fernando Valley region. The neighborhood includes a portion of the Santa Monica Mountains, which gives Sherman Oaks a lower population density ...
. By 1995, it had added call centers in other states. In 1996 it completed its
IPO An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investment ...
.


International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance. In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in
Sofia Sofia is the Capital city, capital and List of cities and towns in Bulgaria, largest city of Bulgaria. It is situated in the Sofia Valley at the foot of the Vitosha mountain, in the western part of the country. The city is built west of the Is ...
, Bulgaria.


Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including: * 2022: Faneuil * 2021: Avtex * 2020: VoiceFoundry * 2017: Connextions * 2017: Motif India infotechReuters Brief
Retrieved November 4, 2018
* 2016: Atelka * 2014: rogenSi * 2014: Soficaacquired by TeleTech
Retrieved November 3, 2018]
* 2013: Technology Solutions Group, Inc.NASDAQ
Retrieved February 6, 2013
* 2012: Guidon Performance Solutions * 2012: iKnowtion * 2011: eLoyalty Corporation (integrated contact services business unit)


Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage. In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.


Awards and recognition

* 2021: Forbes names TTEC one of the World's Top Female Friendly Companies


References


External links

* {{DEFAULTSORT:TTEC American companies established in 1982 Business services companies established in 1982 Business process outsourcing companies of the United States Call centre companies Companies listed on the Nasdaq 1982 establishments in Colorado 1996 initial public offerings Companies based in Englewood, Colorado