The network and service management taxonomy serves as a classification system for research on the management of computer networks and the services provided by computer networks. The taxonomy has been created and is being maintained by a joint effort of th
Flamingo FP7 Project
and the Committee of Network Operations and Management (CNOM) of the Communications Society (COMSOC) of the

Institute of Electrical and Electronics Engineers The Institute of Electrical and Electronics Engineers (IEEE) is a 501(c)(3) professional association for electronic engineering and electrical engineering (and associated disciplines) with its corporate office in New York City and its operation ...

(IEEE) and the Working Group 6.6 of the

International Federation of Information Processing The International Federation for Information Processing (IFIP) is a global organisation for researchers and professionals working in the field of computing to conduct research, develop standards and promote information sharing. Established in 196 ...

(IFIP). The taxonomy is organized into seven categories. The first four categories identify what kind of network/service/business aspect is being managed and which functional areas are covered. The remaining three categories identify which management paradigms, technologies, and methods are used.

Category #1: Network Management

The first category called "Network Management" addresses the following question: What kind of network is being managed? * IP networks *

Wireless Wireless communication (or just wireless, when the context allows) is the transfer of information between two or more points without the use of an electrical conductor, optical fiber or other continuous guided medium for the transfer. The most ...

and

Cellular Networks A cellular network or mobile network is a communication network where the link to and from end nodes is wireless. The network is distributed over land areas called "cells", each served by at least one fixed-location transceiver (typically thre ...

Virtual network In computing, network virtualization is the process of combining hardware and software network resources and network functionality into a single, software-based administrative entity, a virtual network. Network virtualization involves platform vi ...

s *

Home networks A home network or home area network (HAN) is a type of computer network that facilitates communication among devices within the close vicinity of a home. Devices capable of participating in this network, for example, smart devices such as netw ...

* Access networks * Fog and Edge Networks *

Wide Area Networks A wide area network (WAN) is a telecommunications network that extends over a large geographic area. Wide area networks are often established with leased telecommunication circuits. Businesses, as well as schools and government entities, us ...

Enterprise Enterprise (or the archaic spelling Enterprize) may refer to: Business and economics Brands and enterprises * Enterprise GP Holdings, an energy holding company * Enterprise plc, a UK civil engineering and maintenance company * Enterpris ...

and

campus network A campus network, campus area network, corporate area network or CAN is a computer network made up of an interconnection of local area networks (LANs) within a limited geographical area. The networking equipments (switches, routers) and transm ...

s * Data center networks * Industrial Networks * Vehicular Networks *

Internet of Things The Internet of things (IoT) describes physical objects (or groups of such objects) with sensors, processing ability, software and other technologies that connect and exchange data with other devices and systems over the Internet or other comm ...

and

Sensor Networks Wireless sensor networks (WSNs) refer to networks of spatially dispersed and dedicated sensors that monitor and record the physical conditions of the environment and forward the collected data to a central location. WSNs can measure environmental c ...

* Information-centric networks

Category #2: Service Management

The second category called "Service Management" addresses the following question: What kind of service is being managed? * Multimedia services * Content delivery services * Cloud computing services *

Internet connectivity Internet access is the ability of individuals and organizations to connect to the Internet using computer terminals, computers, and other devices; and to access services such as email and the World Wide Web. Internet access is sold by Internet ...

and

access Access may refer to: Companies and organizations * ACCESS (Australia), an Australian youth network * Access (credit card), a former credit card in the United Kingdom * Access Co., a Japanese software company * Access Healthcare, an Indian BPO se ...

services *

services * Security Services * Context-Aware Services * Information technology services *

Service Assurance Service assurance, in telecommunications, is the application of policies and processes by a Communications Service Provider (CSP) to ensure that services offered over networks meet a pre-defined service quality level for an optimal subscriber experi ...

Category #3: Business Management

The third category called "Business Management" addresses the following question: How does management relate to business aspects? * Economic Aspects * Multi-Stakeholder Aspects * Service Level Agreements * Lifecycle Aspect * Process and Workflow Aspects * Legal Perspective * Regulatory Perspective * Privacy Aspects * Organizational Aspect

Category #4: Functional Areas

The fourth category "Functional Areas" addresses the following question: Which functional areas are covered? The functional areas originated from the ISO Telecommunications Management Network model and framework for network management. *

Fault management In network management, fault management is the set of functions that detect, isolate, and correct malfunctions in a telecommunications network, compensate for environmental changes, and include maintaining and examining error logs, accepting and ...

Configuration management Configuration management (CM) is a process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. The CM proc ...

Accounting management In management accounting or managerial accounting, managers use accounting information in decision-making and to assist in the management and performance of their control functions. Definition One simple definition of management accounting is t ...

Performance management Performance management (PM) is the process of ensuring that a set of activities and outputs meets an organization's goals in an effective and efficient manner. Performance management can focus on the performance of a whole organization, a d ...

Security management Security management is the identification of an organization's assets (including people, buildings, machines, systems and information assets), followed by the development, documentation, and implementation of policies and procedures for protec ...

Category #5: Management Paradigms

The fifth category "Management Paradigms" addresses the following question: Which paradigm is used to achieve network and service management? * Centralized Management * Hierarchical Management * Distributed Management * Federated Management * Autonomic and

cognitive Cognition refers to "the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses". It encompasses all aspects of intellectual functions and processes such as: perception, attention, thought, ...

management * Policy- and Intent-Based Management * Model-Driven Management * Pro-active Management * Energy-aware Management * QoE-Centric Management

Category #6: Technologies

The sixth category "Technologies" addresses the following question: Which technologies are used in the management process? *

Communication protocol A communication protocol is a system of rules that allows two or more entities of a communications system to transmit information via any kind of variation of a physical quantity. The protocol defines the rules, syntax, semantics (computer scien ...

s *

Middleware Middleware is a type of computer software that provides services to software applications beyond those available from the operating system. It can be described as "software glue". Middleware makes it easier for software developers to implement co ...

Overlay network An overlay network is a computer network that is layered on top of another network. Structure Nodes in the overlay network can be thought of as being connected by virtual or logical links, each of which corresponds to a path, perhaps through m ...

s *

Peer-to-Peer Networks Peer-to-peer (P2P) computing or networking is a distributed application architecture that partitions tasks or workloads between peers. Peers are equally privileged, equipotent participants in the network. They are said to form a peer-to-peer n ...

Cloud Computing Cloud computing is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over mul ...

and

Cloud Storage Cloud storage is a model of computer data storage in which the digital data is stored in logical pools, said to be on "the cloud". The physical storage spans multiple servers (sometimes in multiple locations), and the physical environment is t ...

Data In the pursuit of knowledge, data (; ) is a collection of discrete values that convey information, describing quantity, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpreted ...

Information Information is an abstract concept that refers to that which has the power to inform. At the most fundamental level information pertains to the interpretation of that which may be sensed. Any natural process that is not completely random ...

and Semantic Models *

Information visualization Information is an abstract concept that refers to that which has the power to inform. At the most fundamental level information pertains to the interpretation of that which may be sensed. Any natural process that is not completely random, a ...

Software-defined networking Software-defined networking (SDN) technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing t ...

Network function virtualization Network functions virtualization (NFV) is a network architecture concept that leverages the IT virtualization technologies to virtualize entire classes of network node functions into building blocks that may connect, or chain together, to create and ...

Orchestration Orchestration is the study or practice of writing music for an orchestra (or, more loosely, for any musical ensemble, such as a concert band) or of adapting music composed for another medium for an orchestra. Also called "instrumentation", orc ...

* Operations and

business support system Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to ...

s * Control and Data Plane Programmability *

Distributed Ledger Technology A distributed ledger (also called a shared ledger or distributed ledger technology or DLT) is the consensus of replicated, shared, and synchronized digital data that is geographically spread (distributed) across many sites, countries, or institutio ...

Category #7: Methods

The seventh category "Methods" addresses the following question: What are the methods used to address the management problem? *

Mathematical logic Mathematical logic is the study of logic, formal logic within mathematics. Major subareas include model theory, proof theory, set theory, and recursion theory. Research in mathematical logic commonly addresses the mathematical properties of for ...

and

automated reasoning In computer science, in particular in knowledge representation and reasoning and metalogic, the area of automated reasoning is dedicated to understanding different aspects of reasoning. The study of automated reasoning helps produce computer progra ...

* Optimization Theories *

Control theory Control theory is a field of mathematics that deals with the control of dynamical systems in engineered processes and machines. The objective is to develop a model or algorithm governing the application of system inputs to drive the system to a ...

Probability theory Probability theory is the branch of mathematics concerned with probability. Although there are several different probability interpretations, probability theory treats the concept in a rigorous mathematical manner by expressing it through a set o ...

stochastic processes In probability theory and related fields, a stochastic () or random process is a mathematical object usually defined as a family of random variables. Stochastic processes are widely used as mathematical models of systems and phenomena that appe ...

, and

queuing theory Queueing theory is the mathematical study of waiting lines, or queues. A queueing model is constructed so that queue lengths and waiting time can be predicted. Queueing theory is generally considered a branch of operations research because the ...

Artificial Intelligence Artificial intelligence (AI) is intelligence—perceiving, synthesizing, and inferring information—demonstrated by machines, as opposed to intelligence displayed by animals and humans. Example tasks in which this is done include speech re ...

and

Machine Learning Machine learning (ML) is a field of inquiry devoted to understanding and building methods that 'learn', that is, methods that leverage data to improve performance on some set of tasks. It is seen as a part of artificial intelligence. Machine ...

Evolutionary algorithms In computational intelligence (CI), an evolutionary algorithm (EA) is a subset of evolutionary computation, a generic population-based metaheuristic optimization algorithm. An EA uses mechanisms inspired by biological evolution, such as reproduc ...

Economic theory Economics () is the social science that studies the production, distribution, and consumption of goods and services. Economics focuses on the behaviour and interactions of economic agents and how economies work. Microeconomics analyzes ...

and

game theory Game theory is the study of mathematical models of strategic interactions among rational agents. Myerson, Roger B. (1991). ''Game Theory: Analysis of Conflict,'' Harvard University Press, p.&nbs1 Chapter-preview links, ppvii–xi It has appli ...

Monitoring Monitoring may refer to: Science and technology Biology and healthcare * Monitoring (medicine), the observation of a disease, condition or one or several medical parameters over time * Baby monitoring * Biomonitoring, of toxic chemical compounds, ...

and

measurements Measurement is the quantification of attributes of an object or event, which can be used to compare with other objects or events. In other words, measurement is a process of determining how large or small a physical quantity is as compared t ...

* Data mining and (big)

data analysis Data analysis is a process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making. Data analysis has multiple facets and approaches, enco ...

Computer simulation Computer simulation is the process of mathematical modelling, performed on a computer, which is designed to predict the behaviour of, or the outcome of, a real-world or physical system. The reliability of some mathematical models can be dete ...

experiments * Testbed Experimentation and Field Trials * Software Engineering Methodologies

References

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