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The Norfolk Southern Railway is a Class I freight railroad operating in the Eastern United States. Headquartered in
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, the company was formed in 1982 with the merger of the Norfolk and Western Railway and Southern Railway. The company operates in 22 eastern states, the
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, and has rights in
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over the Albany to
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route of the Canadian Pacific Kansas City. Norfolk Southern Railway is the leading subsidiary of the Norfolk Southern Corporation. Norfolk Southern maintains 28,400 miles of track, with the rest managed by other parties through trackage rights. Intermodal containers and trailers are the most common commodity type carried by NS, which have grown as the coal business has declined throughout the 21st century; coal was formerly the largest traffic source. The railway offers the largest intermodal rail network in eastern North America. NS was also the pioneer of Roadrailer service. Norfolk Southern and its chief competitor,
CSX Transportation CSX Transportation , known colloquially as simply CSX, is a Class I freight railroad company operating in the Eastern United States and the Canadian provinces of Ontario and Quebec. Operating about 21,000 route miles () of track, it is the lead ...
, have a
duopoly A duopoly (from Greek , ; and , ) is a type of oligopoly where two firms have dominant or exclusive control over a market, and most (if not all) of the competition within that market occurs directly between them. Duopoly is the most commonly ...
on the transcontinental freight rail lines in the
Eastern United States The Eastern United States, often abbreviated as simply the East, is a macroregion of the United States located to the east of the Mississippi River. It includes 17–26 states and Washington, D.C., the national capital. As of 2011, the Eastern ...
. Norfolk Southern is the namesake and leading subsidiary of the Norfolk Southern Corporation, based in Atlanta, Georgia; it was headquartered in
Norfolk, Virginia Norfolk ( ) is an independent city (United States), independent city in the U.S. state of Virginia. It had a population of 238,005 at the 2020 United States census, 2020 census, making it the List of cities in Virginia, third-most populous city ...
, until 2021. Norfolk Southern Corporation was incorporated in Virginia on July 23, 1980, and is publicly traded on the
New York Stock Exchange The New York Stock Exchange (NYSE, nicknamed "The Big Board") is an American stock exchange in the Financial District, Manhattan, Financial District of Lower Manhattan in New York City. It is the List of stock exchanges, largest stock excha ...
(NYSE) under the symbol ''NSC''. The primary business function of Norfolk Southern Corporation is the rail transportation of raw materials, intermediate products, and finished goods across the Southeast, East, and Midwest United States. The corporation further facilitates transport to the remainder of the United States through interchange with other rail carriers while also serving overseas transport needs by serving several Atlantic and Gulf Coast ports. As of February 2024, Norfolk Southern Corporation's total public stock value is $57.869. As of January 2024, Norfolk Southern's operating revenue is $3.07 billion.


History

Norfolk Southern is one of the five biggest railroad operators in North America by its revenue. It operates in 22 states and in Washington, D.C. The company's market capitalization stood at nearly $58 billion in February 2024.


Corporate history


Predecessors

Norfolk Southern's predecessor railroads date to the early 19th century. The South Carolina Canal & Rail Road was the SOU's earliest predecessor line. Chartered in 1827, the South Carolina Canal & Rail Road Company became the first to offer regularly scheduled
passenger train A passenger train is a train used to transport people along a railroad line, as opposed to a freight train that carries goods. These trains may consist of unpowered passenger railroad cars (also known as coaches or carriages) push-pull train, ...
service with the inaugural run of the '' Best Friend of Charleston'' in 1830. Another early predecessor, the Richmond & Danville Railroad (R&D), was formed in 1847 and expanded into a large system after the
American Civil War The American Civil War (April 12, 1861May 26, 1865; also known by Names of the American Civil War, other names) was a civil war in the United States between the Union (American Civil War), Union ("the North") and the Confederate States of A ...
under Algernon S. Buford. The R&D ultimately fell on hard times, and in 1894, it became a major portion of the new Southern Railway (SOU). Financier J. P. Morgan selected veteran railroader Samuel Spencer as president. Profitable and innovative, Southern became, in 1953, the first major U.S. railroad to completely switch to diesel-electric locomotives from steam. The City Point Railroad, established in 1838, was a railroad in Virginia that started south of Richmond—specifically, City Point on the navigable portion of the
James River The James River is a river in Virginia that begins in the Appalachian Mountains and flows from the confluence of the Cowpasture and Jackson Rivers in Botetourt County U.S. Geological Survey. National Hydrography Dataset high-resolution flowli ...
, now part of the independent city of Hopewell—and ran to Petersburg. It was acquired by the South Side Railroad in 1854. After the Civil War, it became part of the Atlantic, Mississippi & Ohio Railroad (AM&O), a trunk line across Virginia's southern tier formed by mergers in 1870 by
William Mahone William Mahone (December 1, 1826October 8, 1895) was a Confederate States Army general, civil engineer, railroad executive, prominent Virginia Readjuster Party, Readjuster and ardent supporter of former slaves. He later represented Virginia in th ...
, who had built the Norfolk & Petersburg Railroad in the 1850s. The AM&O was the oldest portion of the Norfolk & Western (N&W) when it was formed in 1881, under E. W. Clark & Co., ownership with a keen interest and financial investments in the
coal Coal is a combustible black or brownish-black sedimentary rock, formed as rock strata called coal seams. Coal is mostly carbon with variable amounts of other Chemical element, elements, chiefly hydrogen, sulfur, oxygen, and nitrogen. Coal i ...
fields of Western Virginia and West Virginia. In the second half of the 20th century, the N&W acquired the Virginian Railway (1959), the
Wabash Railway The Wabash Railroad was a Class I railroad that operated in the mid-central United States. It served a large area, including track in the states of Ohio, Indiana, Illinois, Iowa, Michigan, and Missouri and the province of Ontario. Its primary con ...
, and the Nickel Plate Road, among others.


Formation

In January 1979, major eastern United States railroad holding companies Chessie System and Seaboard System Railroad applied to the
Interstate Commerce Commission The Interstate Commerce Commission (ICC) was a regulatory agency in the United States created by the Interstate Commerce Act of 1887. The agency's original purpose was to regulate railroads (and later Trucking industry in the United States, truc ...
for approval to merge and create
CSX Corporation CSX Corporation is an American holding company focused on rail transportation and real estate in North America, among other industries. The company was established in 1980 as part of the Chessie System and Seaboard Coast Line Industries merge ...
. In response, the Southern Railway (SOU, formed in 1894) and Norfolk & Western Railway (N&W, formed in 1881) quickly decided a merger of their own would be advantageous. The two companies announced their merger plans in April 1979; the CSX merger went ahead in 1980. In 1982, SOU and N&W concluded their own merger, creating Norfolk Southern Corporation. In 1990, Norfolk Southern Corporation transferred all the common stock of N&W to Southern, and Southern's name was changed to Norfolk Southern Railway Company. In 1998, Norfolk and Western was merged into Norfolk Southern Railway, forming one, united, railroad. Headquarters for the new NS were established in
Norfolk, Virginia Norfolk ( ) is an independent city (United States), independent city in the U.S. state of Virginia. It had a population of 238,005 at the 2020 United States census, 2020 census, making it the List of cities in Virginia, third-most populous city ...
. The company suffered a slight embarrassment when the marble headpiece at the building's entrance was unveiled, which read "Norfork Southern Railway". A new headpiece replaced the erroneous one several weeks later.


Conrail purchase

The system grew with the acquisition of over half of Conrail. The Consolidated Rail Corporation (Conrail) was an system formed in 1976 from the Penn Central Railroad (1968–1976), and five other ailing northeastern railroads that were conveyed into it, forming a government-financed corporation. Conrail was perhaps the most controversial conglomerate in corporate history. Penn Central itself was created by merging three venerable rivals—the Pennsylvania Railroad (PRR, 1846), the
New York Central Railroad The New York Central Railroad was a railroad primarily operating in the Great Lakes region, Great Lakes and Mid-Atlantic (United States), Mid-Atlantic regions of the United States. The railroad primarily connected New York metropolitan area, gr ...
(NYC, 1831), and the New York, New Haven & Hartford Railroad (NYNH&H, 1872)—as well as some smaller competitors. In 1980, Conrail became profitable after the Staggers Act largely deregulated the U.S. railroad industry. When the U.S. government offered up Conrail for sale in 1983, Norfolk Southern was one of the 18 bidders to make offers. The government decided the NS offer was the best choice, and by 1985 had begun planning to sell Conrail to NS. Extensive opposition from competitors, particularly CSX, persuaded the government that selling Conrail to one railroad would create too powerful of a company. As an alternative, Conrail leader (and former Southern Railway CEO) L. Stanley Crane proposed an
initial public offering An initial public offering (IPO) or stock launch is a public offering in which shares of a company are sold to institutional investors and usually also to retail (individual) investors. An IPO is typically underwritten by one or more investm ...
to privatize the company, which was ultimately carried out in 1987 instead of a sale to one operator. NS again expressed interest in a Conrail purchase in 1994, but this time Conrail publicly stated it had no interest in selling to another company. The company began to reconsider this stance after several expansion initiatives failed. After confidential discussions, Conrail and CSX made a surprise announcement in October 1996 that CSX would acquire the company. Norfolk Southern was unwilling to let a CSX purchase go through, beginning a bidding war between the two competitors that was only resolved in January 1997 when an agreement was reached to split Conrail. NS and CSX applied to the
Surface Transportation Board The Surface Transportation Board (STB) of the United States is an independent federal agency that serves as an adjudicatory board. The board was created in 1996 following the abolition of the Interstate Commerce Commission (ICC) and absorbed regula ...
(STB) for authority to purchase, divide, and operate the assets of Conrail in June 1997. On June 8, 1998, the STB approved the NS-CSX application, effective August 22, 1998. NS acquired 58% of Conrail assets, including about of track, most of which was part of the former Pennsylvania Railroad. CSX got the remaining 42%. NS began operating its trains on its portion of the former Conrail network on June 1, 1999, closing out the 1990s merger era.


Pennsylvania Lines LLC

Pennsylvania Lines LLC was a
limited liability company A limited liability company (LLC) is the United States-specific form of a private limited company. It is a business structure that can combine the pass-through taxation of a partnership or sole proprietorship with the limited liability of ...
was formed in 1998 to own Conrail lines assigned to Norfolk Southern in the split of Conrail; operations were switched over on June 1, 1999. The company is named after the old Pennsylvania Railroad, whose old main line was a line of the new company. In November, 2003, the Surface Transportation Board approved a plan allowing Norfolk Southern to fully absorb Pennsylvania Lines LLC, which was done on August 27, 2004.


21st century

In 2016, a proposed merger that had been months in the pipeline with
Canadian Pacific The Canadian Pacific Railway () , also known simply as CPR or Canadian Pacific and formerly as CP Rail (1968–1996), is a Canadian Class I railway incorporated in 1881. The railway is owned by Canadian Pacific Kansas City, Canadian Pacific Ka ...
was abandoned abruptly. According to NS's 2022 Annual Report to Investors, at the end of 2022, NS had 19,300 employees, 3,190 locomotives, and 40,470 freight cars. At the end of 2022, the transport of coal made up 14% of the total operating revenue of NS, general merchandise (automotive, chemicals, metals, construction materials, agriculture commodities, consumer products, paper, clay, forest products, and more) made up 57%, and intermodal made up 29% of the total. On December 12, 2018, Norfolk Southern announced that it would be leaving its hometown of Norfolk, Virginia after 38 years and relocating its headquarters to
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, Georgia. The new Atlanta headquarters building opened on November 10, 2021. In June 2023, Norfolk Southern became the first major North American railroad to offer sick time to all union workers. In July 2023, Norfolk Southern announced plans to purchase the Cincinnati Southern Railway for $1.6 billion. Cincinnati voters approved the sale in the November 2023 election. Norfolk Southern will pay the city $1.6 billion and Cincinnati will establish a trust fund with the money, with earned interest going back to Cincinnati to maintain infrastructure. In 2024, the company nominated a slate of new board members. In a letter to shareholders, NS asked them to vote for its slate of 13 nominees at its May shareholder meeting. The company defended its choice of board members, citing the board's work to improve long-term shareholder value, hold management accountable, and improve safety and operational performance. Among the 13 nominees, two of them are for new independent directors— Richard H. Anderson, former CEO of Amtrak and Delta Air Lines, and Heidi Heitkamp, a former U.S. Senator. In 2023, retired Navy Admiral Philip Davidson, and Francesca DeBiase, former executive at McDonald's Corporation, were appointed to the board.


Environmental history

In early spring of 2008, the state program manager for air quality planning in Georgia, Jimmy Johnston, had been talking to NS about voluntary upgrades to reduce the company's environmental impact. NS is upgrading 3,800 of its locomotives with new technology that is 73 percent more efficient than previous models. The new technology being put into the locomotives makes the ride more fuel efficient and reduces idle time. In 2009, the company introduced an experimental battery-electric
switcher A switcher locomotive (American English), shunter locomotive (British English), station pilot (British English), or shifter locomotive (Pennsylvania Railroad terminology) is a locomotive used for maneuvering railway vehicles over short distanc ...
locomotive, NS 999. This prototype locomotive was developed by Norfolk Southern in collaboration with the
United States Department of Energy The United States Department of Energy (DOE) is an executive department of the U.S. federal government that oversees U.S. national energy policy and energy production, the research and development of nuclear power, the military's nuclear w ...
, the
Federal Railroad Administration The Federal Railroad Administration (FRA) is an agency in the United States Department of Transportation (DOT). The agency was created by the Department of Transportation Act of 1966. The purpose of the FRA is to promulgate and enforce railroa ...
and the
Pennsylvania State University The Pennsylvania State University (Penn State or PSU) is a Public university, public Commonwealth System of Higher Education, state-related Land-grant university, land-grant research university with campuses and facilities throughout Pennsyl ...
. Norfolk Southern reduced core greenhouse gasses by 13.5% between 2019 and 2021. For its efforts, the company achieved recognition from USA Today's America's Climate Leaders 2023 and Forbes' Net Zero Leaders 2023. In November 2022, Norfolk Southern contributed $750,000 to the Georgia Tech sustainability program for the next three years. To align itself with climate-change goals set by the
Paris Agreement The Paris Agreement (also called the Paris Accords or Paris Climate Accords) is an international treaty on climate change that was signed in 2016. The treaty covers climate change mitigation, adaptation, and finance. The Paris Agreement was ...
, NS aimed in 2022 to cut its Scope 1 and 2 greenhouse gas emissions by 42% by 2034. NS began efforts to lower emissions, such as modernizing more than 100 locomotives each year and equipping 93% of its active locomotive fleet, or 1,550 locomotives, with energy-management technology. The company has made efforts to improve
environmental sustainability Sustainability is a social goal for people to co-exist on Earth over a long period of time. Definitions of this term are disputed and have varied with literature, context, and time. Sustainability usually has three dimensions (or pillars): env ...
, according to ''Progressive Railroading'' magazine. In 2007, the company established the rail industry's first chief sustainability officer and published its first sustainability report in 2008. In 2021, Norfolk Southern set a target to reduce greenhouse gas emissions intensity by 42% by 2034 and had already achieved a 6% reduction. The company is also upgrading 1,000 locomotives to increase fuel efficiency and incorporate biofuels and renewable energy into its operations.


Labor history

A labor dispute between Norfolk Southern Railway and railway workers began in 2019. In September 2022, the union and companies involved tentatively agreed to a deal, but it was rejected by a majority of the union's members. In late 2022, Congress intervened to prevent a strike by passing the tentative deal into law. Norfolk Southern was the first railroad to offer paid sick leave to all employees. In May 2023, Norfolk Southern agreed to provide up to seven paid sick days per year to employees, meeting one of the workforce demands that nearly led to a nation-wide rail strike in December 2022. On December 6, 2022, Norfolk Southern announced a new service-and-growth plan to maintain its train crew levels during downturns. In 2024, an investor group led an effort to remove Alan Shaw as CEO and replaced seven directors on the company's board. Labor was divided on the issue, which led to a proxy battle ahead of an annual shareholder meeting. Unions criticized investors' plans to replace Shaw and implement an industry operating model known as Precision Scheduled Railroading, saying such a model is "unrealistic." In the end, shareholders voted to keep Shaw as CEO, but voted in three new directors.


Norfolk Southern Railway Police

Norfolk Southern Railway maintains the Norfolk Southern Police Department, a private railroad police force, to enforce laws and investigate incidents involving the company's property. Based in Atlanta, it operates in 22 states with special agents to protect employees, the public, company property, and freight. Officers receive state-mandated training to maintain certification, along with annual training provided by the department. The department's Police Communications Center, also in Atlanta, coordinates responses to potential threats or incidents across the railroad's 20,000 miles of track. The department runs a program, "Protect the Line," that encourages citizens and employees to report suspicious activity. Critics have raised concerns about conflicts of interest, as these officers are employed by the railroad and may prioritize protecting corporate interests over public safety. In 2023, an accident involving a Norfolk Southern train in Georgia severely injured Charlotte Cleary, a 14-year-old girl. This case became central to growing calls for reform and increased independent oversight of railroad policing practices. In November 2024, shots were fired at Norfolk Southern Railway police officers as they investigated a burglary in Chicago. The officers were unharmed, and the suspects fled.


Notable accidents

On September 15, 2002, a Norfolk Southern train derailed in Farragut, Tennessee. The derailment resulted in the release of
oleum Oleum (Latin ''oleum'', meaning oil), or fuming sulfuric acid, is a term referring to solutions of various compositions of sulfur trioxide in sulfuric acid, or sometimes more specifically to disulfuric acid (also known as pyrosulfuric acid). Ol ...
or fuming
sulfuric acid Sulfuric acid (American spelling and the preferred IUPAC name) or sulphuric acid (English in the Commonwealth of Nations, Commonwealth spelling), known in antiquity as oil of vitriol, is a mineral acid composed of the elements sulfur, oxygen, ...
. Roughly 2,600 residents were evacuated from nearby homes for three days until hazardous materials crews were able to mitigate the scene. No fatalities or major injuries were reported as a result of the derailment, but property damage and losses were calculated at $1.02 million. Seventeen people were injured. On January 6, 2005, a derailment in Graniteville, South Carolina, resulted in a large amount of chlorine and diesel fuel being released into nearby waterways. In addition, a toxic cloud covered the city resulting in the town being evacuated. Local wildlife was killed, many of the local crops and vegetation were contaminated or killed, nine human deaths were reported, and thousands were injured. The company was taken to court and fined for violating the Clean Water Act and the Federal Superfund law. NS spent a total of $26 million for the cleanup. Derailments incidents also occurred in Pennsylvania in 2018, and in East Palestine, Ohio, in 2023.


2018 Pennsylvania derailment

A derailment happened in
Pittsburgh Pittsburgh ( ) is a city in Allegheny County, Pennsylvania, United States, and its county seat. It is the List of municipalities in Pennsylvania#Municipalities, second-most populous city in Pennsylvania (after Philadelphia) and the List of Un ...
, Pennsylvania, United States, on the afternoon of August 5, 2018, when the train was heading from New Jersey to Chicago.


2023 Ohio derailment

On February 3, 2023, a freight train carrying vinyl chloride, butyl acrylate, ethylhexyl acrylate and ethylene glycol monobutyl ether derailed along Norfolk Southern Railways Fort Wayne Line in East Palestine, Ohio, United States. Emergency crews conducted a controlled burn of the spill which released
hydrogen chloride The Chemical compound, compound hydrogen chloride has the chemical formula and as such is a hydrogen halide. At room temperature, it is a colorless gas, which forms white fumes of hydrochloric acid upon contact with atmospheric water vapor. Hyd ...
and
phosgene Phosgene is an organic chemical compound with the formula . It is a toxic, colorless gas; in low concentrations, its musty odor resembles that of freshly cut hay or grass. It can be thought of chemically as the double acyl chloride analog of ...
into the air. In May 2023, Norfolk Southern announced compensation plans for homeowners whose homes lost value near the 2023 derailment in East Palestine, Ohio. The program applies to parts of Ohio and Pennsylvania near the derailment site and applies to those with homes on the market, future listings or sold since February 3, 2023. NS has also added more trackside detectors to help spot mechanical problems like wheel-bearing temperatures following the Ohio derailment. Six months after the accident, contractors removed about 25 million gallons of wastewater and 80,000 tons of contaminated soil. By July 2023, NS spent $63 million to support the community, including about $18 million to reimburse families for housing, food and other expenses. Within eight months of the accident, Norfolk Southern removed more than 167,000 tons of contaminated soil and more than 39 million gallons of tainted water from the site. Norfolk Southern is continuing to collect 2,500 soil samples from the site to ensure all the contamination is gone. As of June 2024, Norfolk Southern contributed over $107 million in aid to East Palestine, including nearly $21 million paid out directly to residents whose lives were affected by the derailment. Norfolk Southern worked on several projects in East Palestine, including renovating the historic train depot, enhancing City Lake, improving the municipal water treatment plant, renovating East Palestine City Park, and establishing a First Responder Training Center. Residents in East Palestine affected by the Norfolk Southern train derailment have the option to join a class action lawsuit to potentially receive a portion of a $600 million settlement. The agreement-in-principle of the class action lawsuit includes compensation for residents and businesses in East Palestine and surrounding communities for personal injuries resulting from exposure to chemicals. Accepting payment from the rail company now would prevent homeowners from pursuing future litigations against Norfolk Southern. On September 25, 2024, the $600 million settlement was given final approval by
U.S. District Judge The United States district courts are the trial courts of the United States federal judiciary, U.S. federal judiciary. There is one district court for each United States federal judicial district, federal judicial district. Each district cov ...
Benita Y. Pearson, in the
United States District Court for the Northern District of Ohio The U.S. District Court for the Northern District of Ohio (in case citations, N.D. Ohio) is the federal trial court for the northern half of Ohio, encompassing most territories north of the city of Columbus, Ohio, Columbus. The court has courthou ...
. There are 464,000 potential class members, and only 1 percent opted out of the settlement, while 86 objected. Over 90 percent of East Palestine households have reportedly filed claims to access the settlement. Approximately 27 percent of the settlement fund, or around $162 million, will be set aside for attorneys' fees to be divided between over 35 law firms that participated in the lawsuit. The U.S. Department of Justice and the Environmental Protection Agency (EPA) reached a settlement with Norfolk Southern Railway Company in May 2024 to address the derailment. The settlement includes over $310 million for cleanup efforts, penalties, and future costs associated with the environmental impact. However, Norfolk Southern officials estimate that the company will end up paying over $1 billion to address contamination in East Palestine. In January 2025, Norfolk Southern faced a $5 million lawsuit filed by local business owners in East Palestine, Ohio. The lawsuit alleges significant damages stemming from the derailment and chemical spill, with the plaintiffs citing lost income, property damage, and emotional and physical distress as consequences of the incident. Despite their property being rendered inaccessible and unusable due to contamination, the lawsuit claims that Norfolk Southern failed to undertake cleanup efforts, leaving the area unsafe. In January 2025, East Palestine and Norfolk Southern reached a $22 million settlement. The settlement will fund village priorities related to the derailment and acknowledges the $13.5 million Norfolk Southern has already paid for water treatment upgrades and new police and fire equipment. It also complements Norfolk Southern's agreement to allocate $25 million towards ongoing improvements at East Palestine City Park, separate from this settlement. That same month, two owners of a local bar filed a $5 million lawsuit against company, alleging that the company’s role in the derailment led to their business closure, property damage, and emotional distress.


NTSB investigation

The National Transportation Safety Board found that Norfolk Southern mishandled its response to the derailment. According to the NTSB, Norfolk Southern obstructed the government's investigation into the derailment by withholding important safety information from first responders and local authorities. NTSB chair Jennifer Homendy accused the company of threatening the board and obstructing the investigation by delaying or failing to provide critical information. Homendy described Norfolk Southern's behavior as “unconscionable” and “reprehensible,” citing the company's attempt to manufacture evidence by hiring a private firm to conduct tests outside of the NTSB process. The NTSB issued a report in June 2024 on its investigation into the derailment. NTSB's investigators found that Norfolk Southern gave incomplete and misleading information to the local incident commander following the derailment and chemical spill. The incident commander, based on this information, conducted a vent and burn of the toxic chemical vinyl chloride monomer from the
tank car A tank car (International Union of Railways (UIC): tank wagon) or tanker is a type of railroad car (UIC: railway car) or rolling stock designed to transport liquid and gaseous commodity, commodities. History Timeline The following major event ...
. An NTSB investigator and the
Federal Railroad Administration The Federal Railroad Administration (FRA) is an agency in the United States Department of Transportation (DOT). The agency was created by the Department of Transportation Act of 1966. The purpose of the FRA is to promulgate and enforce railroa ...
found that the vent and burn was unnecessary. The chemical burn released toxic contaminants into the air, soil, and water in East Palestine, according to the science director at the Science and Environmental Health Network, Todd Schettler. The NTSB concluded that this decision was based on misinterpreted evidence, contributing to unnecessary environmental harm.


Safety

Norfolk Southern has introduced safety programs to protect employees and local communities. In 2015, Norfolk Southern introduced the Operation Awareness & Response program, which trains around 5,000 first responders annually, equipping them with the knowledge to handle rail-related emergencies effectively. In early 2023, Norfolk Southern rolled out a comprehensive six-point safety plan which included installing approximately 200 additional hot bearing detectors across its rail network. These detectors are essential in identifying potential issues before they become serious problems, thereby enhancing the overall safety of the rail operations. To address the safety of transporting hazardous materials, in May 2023, Norfolk Southern enlisted the help of Atkins Nuclear Secured (ANS). The team, led by a former chief of the U.S. Navy's Nuclear Propulsion program and comprising several ex-Navy admirals, was tasked with evaluating and improving the railroad's safety protocols. That same month, CEO Alan Shaw, along with 12 union leaders, took a united stand on safety by issuing a joint letter. This letter emphasized their commitment to improving rail safety for both employees and the communities within Norfolk Southern's service areas. By September 2023, Norfolk Southern had begun constructing a state-of-the-art railroad safety training center in East Palestine. With a budget of $20 million, this facility is designed to train first responders from Ohio, Pennsylvania, and surrounding areas on how to handle various railroad emergencies. October 2023 saw Norfolk Southern implementing cutting-edge technology with the introduction of Digital Train Inspection Portals. The first of these portals, located between Leetonia and Columbiana, features 42 powerful lights and 38 high-definition cameras to capture detailed images of passing trains. These images are then analyzed by computers to detect any defects that might lead to derailments, marking a significant advancement in rail safety in the United States. Norfolk Southern's safety achievements in 2023 were notable. It was the only Class I railroad to significantly reduce the rate of mainline derailments, even as the industry as a whole experienced a decline in this area. In January 2024, Norfolk Southern made history by becoming the first Class I railroad to join the federal Confidential Close Call Reporting System (C3RS). This program allows employees to anonymously report near-miss incidents. Later in 2024, the company instructed its employees inspect each railcar in under a minute, raising criticisms from unions and federal safety officials, who argue the policy prioritizes speed over thoroughness and jeopardizes rail safety. The Federal Railroad Administration (FRA) said it would closely monitor the policy's impact. In July 2024, Norfolk Southern agreed to implement a series of safety recommendations made by the National Transportation Safety Board following a February 2023 train derailment in East Palestine. The NTSB recommendations include improving rail defect detection systems, modernize nationwide tank car fleets, and getting real-time rail safety information to emergency responders.


FRA safety assessment

In August 2023, the
Federal Railroad Administration The Federal Railroad Administration (FRA) is an agency in the United States Department of Transportation (DOT). The agency was created by the Department of Transportation Act of 1966. The purpose of the FRA is to promulgate and enforce railroa ...
(FRA) published a report on Norfolk Southern's safety culture, which it rated at an "involving" level of maturity—level 3 of 5 on the Fleming Safety Culture Maturity Model. In this 2023 Norfolk Southern Safety Culture Assessment, the FRA acknowledged the railroad's efforts to improve safety but said the company generally aimed to comply with legal requirements rather than make further efforts to increase safety. It said the company was slow to fix problems identified in previous safety audits, contributing to an overall weak safety culture. The report identified several deficiencies in the company's safety practices, particularly in training, communication, and compliance. The report stated that Norfolk Southern's conductor training, especially its 13-day classroom program, was insufficient for the complexity of Class I railroad operations. On-the-job training was found to be inconsistent and poorly structured and the company failed to comply with federal regulations concerning qualified instructor designations. The report also highlighted communication failures within the company, particularly between dispatchers and the Advanced Train Control desk, which led to delays in responding to critical safety alarms. The report noted areas of improvement, such as Norfolk Southern's work with Atkins Nuclear Secured to assess and improve its safety culture. The report commended the railroad for taking corrective actions based on the assessment's findings. Norfolk Southern responded with promises to address the findings and improve its safety culture.


Leaders

* John P. Fishwick Sr. ** CEO and President of Norfolk Western Railroad: 1970–1980 ** CEO and President of Norfolk Southern Railroad: 1980–1981 * Robert B. Claytor ** CEO: 1982–1987 * Arnold B. McKinnon ** CEO and President: 1987–1992 *
David R. Goode David R. Goode (born 1941, Vinton, Virginia) is the retired Chairman, President, and CEO of Norfolk Southern Corporation (holding company engaged principally in surface transportation). Other directorships: Caterpillar Inc.; Delta Air Lines, Inc.; G ...
: **CEO: 1992–2005 **President: 1991–2004 * Charles "Wick" Moorman: **CEO: 2005–2015 **President: 2004–2013 * James A. Squires: **President: June 1, 2013 – December 2021 **CEO: June 1, 2015 – May 1, 2022 * Alan H. Shaw **President: December 2021 – September 11, 2024 **CEO: May 1, 2022 – September 11, 2024 *Mark R. George **President and CEO: September 11, 2024 – present


Alan Shaw

Alan Shaw, who became CEO in May 2022, was with Norfolk Southern from 1994 to September 11, 2024, holding various positions within the company. Shaw holds a Bachelor of Science and an MBA from
Virginia Tech The Virginia Polytechnic Institute and State University, commonly referred to as Virginia Tech (VT), is a Public university, public Land-grant college, land-grant research university with its main campus in Blacksburg, Virginia, United States ...
, and he completed the General Management Program at
Harvard Business School Harvard Business School (HBS) is the graduate school, graduate business school of Harvard University, a Private university, private Ivy League research university. Located in Allston, Massachusetts, HBS owns Harvard Business Publishing, which p ...
. In December 2022, he introduced a new strategy for Norfolk Southern that focuses on enhancing service reliability and investing in resources like locomotives, technology, and employee training. After a train derailment in 2023 in East Palestine, Ohio, Shaw visited residents, assuring them of NS's commitment to assisting with the cleanup and recovery efforts after the derailment. In 2023, Shaw received the Railway Innovator Award, an industry given by Progressive Railroading and RailTrends. Shaw was eventually terminated because of an inappropriate consensual relationship with the company's Chief Legal Officer.


2024 executive hires

Norfolk Southern made several key executive appointments announced in August 2024. John Orr, the chief operating officer, named Tim Livingston as senior vice president of transportation and network operations. Livingston brings Rodney Moore, vice president of transportation for the northern region, and Dewayne Swindall, vice president of transportation for the southern region. Moore has been with Norfolk Southern for 20 years, while Swindall previously served as head of the Indiana Rail Road. Additionally, Anil Bhatt was appointed as executive vice president and chief information and digital officer. Bhatt, who previously served as chief information officer at Elevance Health, will focus on advancing Norfolk Southern's technological capabilities and operational efficiency. He will work with chief marketing officer Ed Elkins and chief operating officer John Orr to implement technology solutions in the areas of safety, productivity, and customer service.


Current trackage


Regional divisions

On March 15, 2016, Norfolk Southern consolidated its three operation regions into two: northern and southern regions. The northern region includes Harrisburg, Pittsburgh, Dearborn, Lake, and Illinois divisions. The southern region includes Piedmont, Alabama, Georgia, Central, and Pocahontas divisions. The two merged regions will support about 1,000 daily crew starts for long-haul train operations. The consolidation was part of Norfolk Southern's five-year strategic plan to increase operating efficiencies while reducing costs.


Premier Corridor

The Premier Corridor is Norfolk Southern's principal east–west line from the East Coast to the Midwest. An average day sees 100 trains of all types. The corridor's main (New York to Chicago) segment consists of the Lehigh Line, Reading Line,
Harrisburg Line The Harrisburg Line is a railroad, rail line owned and operated by the Norfolk Southern Railway (NS) in the United States, U.S. state of Pennsylvania. The line runs from Philadelphia (HP 5.2) west to Harrisburg, Pennsylvania, Harrisburg (HP 112 ...
, Pittsburgh Line, Fort Wayne Line, Cleveland Line, and Chicago Line.


Chicago Bypass


Meridian Speedway


Pan Am Southern/Patriot Corridor

On May 15, 2008, NS announced that it would join with Pan Am Railways to create the "Patriot Corridor", an improved rail route between
Albany, New York Albany ( ) is the List of capitals in the United States, capital city of the U.S. state of New York (state), New York. It is located on the west bank of the Hudson River, about south of its confluence with the Mohawk River. Albany is the oldes ...
, and the greater
Boston, Massachusetts Boston is the capital and most populous city in the Commonwealth (U.S. state), Commonwealth of Massachusetts in the United States. The city serves as the cultural and Financial centre, financial center of New England, a region of the Northeas ...
, area. On March 12, 2009, STB approved the deal. Each of the two companies now owns 50% of a new company known as Pan Am Southern (PAS). PAR's trackage between
Ayer, Massachusetts Ayer ( ) is a New England town, town in Middlesex County, Massachusetts, United States. Originally part of Groton, Massachusetts, Groton, it was incorporated February 14, 1871, and became a major commercial railroad junction. The town was home t ...
, and Mechanicville, New York, was transferred to PAS and continues to be operated and maintained by PAR's Springfield Terminal Railway Company subsidiary. NS transferred to PAS cash and property valued at $140 million. The railroad operates 22K and 23K from Mechanicville, NY to Ayer, MA. Due to the unique ACSES PTC system used on Keolis-operated trackage, which the 22K and 23K runs on between Wachusett and Ayer, only specific SD60E locomotives equipped with ACSES can lead trains. In 2021, CSX announced its intention to purchase Pan Am Railways. Norfolk Southern protested, arguing that CSX, which would own 50% of Pan Am Southern, would be able to block Norfolk Southern out of the northeast. As part of the Surface Transportation Board merger requirements, CSX will give NS limited trackage rights to run intermodal trains, and Pan Am Southern will be operated by the Pittsburg and Shawmut Railroad, under the name Berkshire and Eastern Railroad.


Yards and facilities

Norfolk Southern operates 35,600 miles (57,300 kilometers) of track primarily in the eastern United States, covering 22 states. It maintains four major hubs in Harrisburg, Pennsylvania, Chicago, and Atlanta, along with various facilities like classification yards and intermodal yards. The company also holds trackage rights that allow it to run its trains on other railroads' tracks, extending its operations to places like Dallas, Texas,
Waterville, Maine Waterville is a city in Kennebec County, Maine, United States, on the west bank of the Kennebec River. A college town, the city is home to Colby College, a New England Small College Athletic Conference, NESCAC college, and Thomas College. As ...
, and Miami, Florida, while also participating in locomotive leasing and sharing with other Class I railroads.


General freight classification yards


Intermodal classification yards


Locomotive shops

NS also shares interest with CSX in the Oak Island Yard, managed by Conrail Shared Assets Operations in
Newark, New Jersey Newark ( , ) is the List of municipalities in New Jersey, most populous City (New Jersey), city in the U.S. state of New Jersey, the county seat of Essex County, New Jersey, Essex County, and a principal city of the New York metropolitan area. ...
.


Steam excursion programs

After the 1982 merger, NS President Robert Claytor retained the Southern Railway's steam excursion program begun in the 1960s by his brother, SOU president W. Graham Claytor. NS initially used former Chesapeake and Ohio 2716, which had been modified and decorated as a Southern locomotive for the steam program; however, the engine developed mechanical problems in its firebox after less than a year in excursion service and was replaced by Nickel Plate Road 765. Merging with the Norfolk & Western Railway prompted the steam program to acquire and overhaul Norfolk & Western 611 in 1982, and Norfolk & Western 1218 in 1987. These two locomotives and 765 joined the steam program veterans –
Southern Railway 4501 Southern Railway 4501 is a preserved 2-8-2 "Mikado"-type steam locomotive. Built in October 1911 by the Baldwin Locomotive Works in Philadelphia, Pennsylvania, No. 4501 was the first of its wheel arrangement type for the Southern Railway (U.S.), ...
, Savannah and Atlanta Railway 750, Nickel Plate 587, Louisville & Nashville 152, Atlanta and West Point 290, Tennessee Valley Railroad 610, and Frisco 1522 – for an extensive series of excursions throughout the late 1980s and early 1990s. Norfolk Southern's management under David R. Goode was forced to end the program in late 1994, citing safety concerns, rising insurance costs, the expense of maintaining the steam locomotives and decreasing rail network availability due to a surge in freight traffic. In June 2010, Norfolk Southern CEO Wick Moorman announced that NS would run excursions with Southern Railway 4501, Southern Railway 630, and U.S. Army 610 with their new 21st Century Steam program. The program began in 2011 with excursions in the south powered by 630 and in the north by 765. On February 22, 2013, the Virginia Museum of Transportation (611's owner) formed a campaign called "Fire Up 611!" to conduct a feasibility study with the goal of returning the 611 to active service and have it join the program. The locomotive was removed from her static display from the Virginia Museum of Transportation to the North Carolina Transportation Museum in 2014 to be overhauled. That same year, TVRM completed their restoration of Southern Railway 4501 – joining the 21st Century Steam program for the 2015 season and pulling excursions in Tennessee, Virginia, and Georgia. The restoration of 611 was completed in May 2015 and celebrated with a run to
Roanoke, Virginia Roanoke ( ) is an Independent city (United States), independent city in Virginia, United States. It lies in Southwest Virginia, along the Roanoke River, in the Blue Ridge Mountains, Blue Ridge range of the greater Appalachian Mountains. Roanok ...
, where it was originally built. The 611 pulled several excursions in Virginia and was featured in special events at the North Carolina Transportation Museum. In December 2015, Norfolk Southern had concluded their program; however, the 611 continued to run various excursions, hosted by the Virginia Museum of Transportation and the North Carolina Transportation Museum instead of Norfolk Southern across the NS system in
Virginia Virginia, officially the Commonwealth of Virginia, is a U.S. state, state in the Southeastern United States, Southeastern and Mid-Atlantic (United States), Mid-Atlantic regions of the United States between the East Coast of the United States ...
and
North Carolina North Carolina ( ) is a U.S. state, state in the Southeastern United States, Southeastern region of the United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, South Carolina to the south, Georgia (U.S. stat ...
until 2018. Norfolk Southern currently limits the steam locomotives up to on their system.


Rolling stock


Reporting marks

Although it has been widely known as simply "Norfolk Southern" since 1982, the corporate structure and reporting marks are more complicated. In 1999, when most of Conrail's former PRR trackage was sold to the Norfolk Southern Railway, the Pennsylvania Railway Lines was created and PRR reporting marks used on the former Conrail motive power and rolling stock.


See also

* History of railroads in Michigan * List of Norfolk Southern predecessor railroads * Southern Railway's Spencer Shops (now a museum in Salisbury, North Carolina) * Thoroughbred Shortline Program


Improvement projects

* Crescent Corridor – Louisiana to New Jersey * Heartland Corridor – Midwest to Norfolk


References


Bibliography

* * * * *
Surface Transportation Board The Surface Transportation Board (STB) of the United States is an independent federal agency that serves as an adjudicatory board. The board was created in 1996 following the abolition of the Interstate Commerce Commission (ICC) and absorbed regula ...

Docket FD_33388_0
CSX Corporation and CSX Transportation, Inc., Norfolk Southern Corporation and Norfolk Southern Railway Company—control and operating leases/agreements—Conrail Inc. and Consolidated Rail Corporation, July 23, 1998


External links

*
Norfolk Southern system map
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