ICT Group, Inc. was a multinational

call center A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability th ...

and

outsourcing Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another ...

company based in the

Philadelphia Philadelphia ( ), colloquially referred to as Philly, is the List of municipalities in Pennsylvania, most populous city in the U.S. state of Pennsylvania and the List of United States cities by population, sixth-most populous city in the Unit ...

suburb of Newtown. During the

Great Recession The Great Recession was a period of market decline in economies around the world that occurred from late 2007 to mid-2009.

, it closed call centers in the United States and Canada, and reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.Laid-off worker sues ICT Group , GoErie.com/Erie Times-News
/ref> On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company.

References

Outsourcing companies {{Philadelphia-stub