Find It, Fix It is a

mobile app A mobile application or app is a computer program or software application designed to run on a mobile device such as a smartphone, phone, tablet computer, tablet, or smartwatch, watch. Mobile applications often stand in contrast to desktop appli ...

developed by the city of

Seattle Seattle ( ) is the most populous city in the U.S. state of Washington and in the Pacific Northwest region of North America. With a population of 780,995 in 2024, it is the 18th-most populous city in the United States. The city is the cou ...

to report non-emergency issues.

History

The City of Seattle launched Find It, Fix It in 2013 for Android and iOS phones to let citizens report

pothole A pothole is a pot-shaped depression in a road surface, usually asphalt pavement, where traffic has removed broken pieces of the pavement. It is usually the result of water in the underlying soil structure and traffic passing over the affecte ...

graffiti Graffiti (singular ''graffiti'', or ''graffito'' only in graffiti archeology) is writing or drawings made on a wall or other surface, usually without permission and within public view. Graffiti ranges from simple written "monikers" to elabor ...

, and other problems they observe to the city. The app did not support

Windows Phone Windows Phone (WP) is a discontinued mobile operating system developed by Microsoft Mobile for smartphones as the replacement successor to Windows Mobile and Zune. Windows Phone featured a new user interface derived from the Metro design languag ...

, making it inaccessible to

Microsoft Microsoft Corporation is an American multinational corporation and technology company, technology conglomerate headquartered in Redmond, Washington. Founded in 1975, the company became influential in the History of personal computers#The ear ...

employees in the city who used the company's then-supported mobile operating system. In 2015, Mayor Ed Murray led a Find It, Fix It walk with about 100 other people, including police officers, in the University District. Participants were encouraged to use the app to report problems they observed in the neighborhood. Later Find It, Fix It walks have taken place in neighborhoods including Crown Hill, First Hill, Belltown, Wallingford, and Highland Park. In 2020, Find It, Fix It added support for reporting issues with the dockless bicycle sharing systems in the city. Citing the success of Seattle’s app, the nearby city of

Kent, Washington Kent is a city in King County, Washington, King County, Washington (state), Washington, United States. It is part of the Seattle metropolitan area, Seattle–Tacoma–Bellevue metropolitan area and had a population of 136,588 as of the 2020 Unit ...

, announced that it would create a similar customer service app.

Usage

Users of Find It, Fix It can submit reports about graffiti, potholes, parking violations, broken street signs, and other issues. The app is designed to use a

smartphone A smartphone is a mobile phone with advanced computing capabilities. It typically has a touchscreen interface, allowing users to access a wide range of applications and services, such as web browsing, email, and social media, as well as multi ...

’s

camera A camera is an instrument used to capture and store images and videos, either digitally via an electronic image sensor, or chemically via a light-sensitive material such as photographic film. As a pivotal technology in the fields of photograp ...

and

GPS The Global Positioning System (GPS) is a satellite-based hyperbolic navigation system owned by the United States Space Force and operated by Mission Delta 31. It is one of the global navigation satellite systems (GNSS) that provide geol ...

features to make it easier for users to file reports. ''

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'' reported in 2018 that Find It, Fix It was being used by neighborhood groups to report

homeless Homelessness, also known as houselessness or being unhoused or unsheltered, is the condition of lacking stable, safe, and functional housing. It includes living on the streets, moving between temporary accommodation with family or friends, liv ...

encampments with the intention of having authorities remove them, citing examples of campaigns in

Ravenna Ravenna ( ; , also ; ) is the capital city of the Province of Ravenna, in the Emilia-Romagna region of Northern Italy. It was the capital city of the Western Roman Empire during the 5th century until its Fall of Rome, collapse in 476, after which ...

and Ballard. The executive director of Ballard Alliance, a local

chamber of commerce A chamber of commerce, or board of trade, is a form of business network. For example, a local organization of businesses whose goal is to further the interests of businesses. Business owners in towns and cities form these local societies to a ...

for businesses in the neighborhood, used a private Facebook group to encourage business owners to use the app to report homeless encampments. In response to a poster campaign in the summer of 2019 with the slogan “See a tent? Report a tent”, a representative for the mayor’s office and two

Seattle City Council The Seattle City Council is the legislative body of the city of Seattle, Washington. The Council consists of nine members serving four-year terms, seven of which are elected by electoral districts and two of which are elected in citywide at-larg ...

members said that it was inappropriate to encourage use of Find It, Fix It to displace homeless people. As a backlash to these campaigns, people living far from Seattle filed hoax complaints using the app, such as by using photos of tents on display at

REI Recreational Equipment, Inc., doing business as REI, is an American retail and outdoor recreation services corporation. It was formerly governed, and continues to brand itself, as a consumers' co-operative. REI sells camping gear, hiking, clim ...

stores. According to the ''

Seattle Times ''The Seattle Times'' is an American daily newspaper based in Seattle, Washington. Founded in 1891, ''The Seattle Times'' has the largest circulation of any newspaper in the state of Washington and the Pacific Northwest region. The Seattle Time ...

'', between January 1, 2020, and November 15, 2021, the city had received over 230,000 service requests, of which 77% were submitted via Find It, Fix It. The largest category of these, numbering over 55,000, concerned

illegal dumping Illegal dumping, also called fly dumping or fly tipping ( UK), is the dumping of waste illegally instead of using an authorised method such as curbside collection or using an authorised rubbish dump. It is the illegal deposit of any waste onto ...

. Of complaints categorized as "parking", 3,000 had comments explicitly mentioning issues around homelessness. The ZIP code 98134, covering an industrial area south of Pioneer Square and north of Georgetown, had 5,559 service requests per 1,000 residents, by far the highest in the city.

References

External links

* {{official website, https://www.seattle.gov/customer-service-bureau/find-it-fix-it-mobile-app
Find It, Fix It
on

Google Play Google Play, also known as the Google Play Store, Play Store, or sometimes the Android Store (and was formerly Android Market), is a digital distribution service operated and developed by Google. It serves as the official app store for certifie ...

Find It, Fix It
on the

App Store An app store, also called an app marketplace or app catalog, is a type of digital distribution platform for computer software called applications, often in a mobile context. Apps provide a specific set of functions which, by definition, do not i ...

Government of Seattle Mobile applications 2013 establishments in Washington (state)

History

Usage

See also

References

External links