An experience model is a description of the key attributes that drive end-user experience when interacting with a system, product, or service.
These attributes may be a combination of end-user attributes and those of the system or environment. These attributes are typically uncovered as insights exposed through behavioral research. Experience models are typically visually represented by abstract
diagram
A diagram is a symbolic Depiction, representation of information using Visualization (graphics), visualization techniques. Diagrams have been used since prehistoric times on Cave painting, walls of caves, but became more prevalent during the Age o ...
s or
visualizations to enhance understanding of the attributes and how they influence experience and engagement. The value of an experience model is to help designers focus on solution options that are most likely to improve end-user experience outcomes.
How to Create Experience Models
* Se
Building Experience Modelsi
Contextual Design: Design for Life, Second Edition(Holtzblatt and Beyer)
See also
*
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase st ...
*
User experience
User experience (UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility, ease of use, and efficiency. Improving user experience is important to most companies, designers, a ...
*
User experience design
User experience design (UX design, UXD, UED, or XD), upon which is the centralized requirements for "User Experience Design Research" (also known as UX Design Research), defines the experience a user would go through when interacting with a compa ...
References
Contextual Design: Design for Life, Second Edition(Holtzblatt and Beyer, 2017)
Guide on How to improve Product Experience(June, 2022)
Communication design
{{comm-design-stub