Elena Ford

Elena Anne Ford-Niarchos (née Ford; born May 25, 1966) is an American businesswoman. She is the Chief Customer Experience Officer at Ford Motor Company and the first woman in the Ford family to hold an executive position at the company.USA Today
Elena Ford is first woman Ford family member to hold a significant position at the automaker.
February 15, 2013. Retrieved February 24, 2013.

Early life and education

Ford was born May 25, 1966, in New York City, the only child of Charlotte M. Ford, an heiress and socialite, and Stavros Niarchos, a Greek shipping magnate. Her parents were briefly married and ultimately divorced in 1967. Her mother married J. Anthony Forstmann in 1973 and later Edward Downe Jr., the founder and chairman of Downe Communications in 1986.

Elena is the great-great-granddaughter of company founder Henry Ford, and granddaughter of longtime Ford Motor Company president Henry Ford II. Elena was close to her maternal grandfather, Henry Ford II, once referring to him as her best friend. Henry taught Elena to drive a stick shift in his F-100 Ford pick-up truck, insisting she learned to drive a manual and not an automatic.

Ford received a bachelor's degree in business from New York University.

Career

Ford worked in advertising as a senior account executive at Wells, Rich Greene Advertising in New York City. In 1995, she joined Ford Motor Company as a marketing executive. She was later named the company's director of global marketing and was responsible for marketing, product management, and sales support activities. During this time, she marketed the company's development into mobility services.

In 2012, Elena was assigned to lead the global Dealer and Consumer Experience group. She was responsible for standardizing the way dealerships interact with customers around the world and oversaw global dealer strategy, planning, training and consumer experience.

In 2013, Elena became vice president, Customer Experience and Global Dealer, making her one of thirty-eight officers running the company and the first female Ford family member to hold an executive leadership position."Elana Ford is named VP of automaker", Detroit Free Press, February 15, 2012, page 12A

In October 2018, Elena Ford was announced as the company's first Chief Customer Experience Officer. In this role, she leads the organization in creating a world-class customer experience for all Ford customers.

In 2019, she spearheaded the launch of a 500-person call center in Houston, Texas, providing support for Ford truck owners and dealers experiencing technical issues. She also launched Ford's “Own the Call” initiative.

Personal life

Ford has married three times. In 1991, she married her first husband, Stanley Jozef Olender (1960–2016), the owner of Stanley O's, an estate maintenance service in Southampton, New York. They had one daughter:

* Charlotte "Little Charlotte" Ford

On June 2, 1996, Ford married Joseph Daniel Rippolone, a plumber and mechanic, originally from Long Island. They had two children:

* Alessandro Ford Rippolone
* Annabelle Ford Rippolone

In 2008, Ford and Rippolone divorced by mutual agreement. Elena Ford married Mitchell Seldin on July 30, 2022.

See also

* Ford family tree

References

External links

Ford Executive's Management Style Matches Strengths: 'You Can't Put All Like-Minded People Together'

{{DEFAULTSORT:Ford, Elena
1966 births
Living people
Ford executives
Family of Henry Ford
Businesspeople from New York City
People from Birmingham, Michigan
American people of Greek descent
Niarchos family