Docomo Pacific is a wholly owned subsidiary of Japanese mobile phone operator NTT Docomo headquartered in Tamuning, Guam. It is the largest provider of mobile, television, internet and telephone services to the

United States territories Territories of the United States are sub-national administrative divisions and dependent territories overseen by the federal government of the United States. The American territories differ from the U.S. states and Indian reservations in th ...

Guam Guam ( ; ) is an island that is an Territories of the United States, organized, unincorporated territory of the United States in the Micronesia subregion of the western Pacific Ocean. Guam's capital is Hagåtña, Guam, Hagåtña, and the most ...

and the

Northern Mariana Islands The Northern Mariana Islands, officially the Commonwealth of the Northern Mariana Islands (CNMI), is an Territories of the United States, unincorporated territory and Commonwealth (U.S. insular area), commonwealth of the United States consistin ...

. The company was formed through the merger of cell phone carriers Guamcell Communications and HafaTel and was acquired in December 2006 by NTT Docomo, a spin-off of Japanese communication company

Nippon Telegraph and Telephone (NTT) is a Japanese telecommunications holding company headquartered in Tokyo, Japan. Ranked 55th in ''Fortune'' Global 500, NTT is the fourth largest telecommunications company in the world in terms of revenue, as well as the third largest pu ...

. In October 2008, Docomo Pacific was the first company on Guam to introduce a

HSDPA High Speed Packet Access (HSPA) is an amalgamation of two mobile protocols—High Speed Downlink Packet Access (HSDPA) and High Speed Uplink Packet Access (HSUPA)—that extends and improves the performance of existing 3G mobile telecommunic ...

network. In November 2011, Docomo Pacific launched 4G HSPA+ service on Guam followed by the launch of advanced 4G LTE service in October 2012. In May 2013, Docomo Pacific acquired cable company MCV Broadband (Marianas Cable Vision Broadband) from Seaport Capital, an investment company based in

New York City New York, often called New York City (NYC), is the most populous city in the United States, located at the southern tip of New York State on one of the world's largest natural harbors. The city comprises five boroughs, each coextensive w ...

Incidents

March 17, 2023

cyberattack A cyberattack (or cyber attack) occurs when there is an unauthorized action against computer infrastructure that compromises the confidentiality, integrity, or availability of its content. The rising dependence on increasingly complex and inte ...

occurred early in the morning, disabling access to Docomo's call hotline center, website, and internet services. Immediate failsafe protocols were initiated by Docomo's cybersecurity technicians, shutting down the affected servers and isolating the intrusion. During the downtime of the call center and the internet, people on Facebook from Guam complained about what was happening. People complained about the stuff that happened. Docomo subscribers still had access to the mobile network, as well voice, SMS, and fiber internet services. Subscribers of other telecommunication companies were not affected. Docomo Pacific posted the updates on their Facebook page, due to their website being offline. After March 17th, the post was deleted and they returned to their normal schedule. Some Docomo internet services came back the next day to some places in

, but other villages were still left with no internet. The next day, Internet services around Guam came back.

References

Cable television companies of the United States Broadband Companies of Guam Mass media in Guam Nippon Telegraph and Telephone NTT Docomo {{Guam-stub

Incidents

March 17, 2023

See also

References