Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between
telephones and a
computers
A computer is a machine that can be programmed to automatically carry out sequences of arithmetic or logical operations ('' computation''). Modern digital electronic computers can perform generic sets of operations known as ''programs'', ...
to be coordinated. The term is predominantly used to describe
desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic
call routing
Routing is the process of selecting a path for traffic in a Network theory, network or between or across multiple networks. Broadly, routing is performed in many types of networks, including circuit-switched networks, such as the public switched ...
.
See also
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Automatic number identification (ANI)
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Automatic call distributor
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Dialed Number Identification Service (DNIS)
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PhoneValet Message Center
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Predictive dialer
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Screen pop
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Telephony Application Programming Interface (TAPI)
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Telephony Server Application Programming Interface (TSAPI)
*
Computer-supported telecommunications applications (CSTA)
*
Multi-Vendor Integration Protocol
References
External links
User Agent CSTA (uaCSTA) - TR/87 - ECMA International
{{Telecommunications
Telephone service enhanced features