The Citizen's Charter and Grievance Redressal Bill 2011 also known as The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 or Citizens Charter Bill was proposed by Indian central legislation. It was tabled by

V. Narayanasamy Velu Narayanasamy (born 30 May 1947) is an Indian politician who served as the 10th Chief Minister of Puducherry from 2016 to 2021. He is a member of Indian National Congress political party. He previously served as Member of Parliament, re ...

, Minister of State for Personnel, Public Grievances and Pensions, in

Lok Sabha The Lok Sabha, also known as the House of the People, is the lower house of Parliament of India which is Bicameralism, bicameral, where the upper house is Rajya Sabha. Member of Parliament, Lok Sabha, Members of the Lok Sabha are elected by a ...

in December 2011. The bill lapsed due to dissolution of the

15th Lok Sabha Members of the 15th Lok Sabha were elected during the 2009 general election in India. It was dissolved on 18 May 2014 by President Pranab Mukherjee.Indian National Congress-led United Progressive Alliance won 44 more seats than the previous 14t ...

Features

The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal. The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings. The bill came after

Anna Hazare Kisan Baburao "Anna" Hazare (; born 15 June 1937) is an Indian social activist who led movements to promote rural development, increase government transparency, and investigate and punish corruption in public life. He was awarded the Padma Bhu ...

asked for its provisions to be included in the

Jan Lokpal Bill The Jan Lokpal Bill, also referred to as the Citizen's Ombudsman Bill, was a bill drawn up by civil society activists in India seeking the appointment of a Jan Lokpal, an independent body to investigate corruption cases and complete the investig ...

Legislation status

External links

Bill Text

Bill Summary

FDR Foundation for Democratic Reforms - Loksatta Party

References

{{Corruption Proposed laws of India Anti-corruption measures in India Activism Anti-corruption agencies 2011 in Indian law Anti-corruption laws

Features

Legislation status

External links

See also

References