Capitec Bank is a South African
retail bank
Retail banking, also known as consumer banking or personal banking, is the provision of services by a bank to the general public, rather than to companies, corporations or other banks, which are often described as wholesale banking (corporate ba ...
and
financial services
Financial services are service (economics), economic services tied to finance provided by financial institutions. Financial services encompass a broad range of tertiary sector of the economy, service sector activities, especially as concerns finan ...
company. As of February 2024 the bank was the largest retail bank in South Africa, based on number of customers, with 120,000 customers opening new accounts per month.
Overview
The bank maintains 850 retail branches nationwide, 3418 of its own or partnership ATMs and has over 6.2 million customers, according to the 2015 Chief Financial Officer's Report.
Of these customers, 309 000 are online banking customers and 3.5 million are mobile banking customers.
According to the annual results for the 2015 financial year, the asset base of Capitec Bank was in excess of R53.9 billion, with R11.6 billion in equity, and with retail savings deposits increasing by 32 percent for the year to R19.3 billion and retail fixed savings increasing by 19 percent to R10.7 billion for the year.
Earnings and headline earnings for the 2015 financial year amounted to R2.547 billion compared to R2.017 billion in 2014, and net transaction fee income amounted to R2.6 billion.
The bank offers its clients the Global One account, which is a transacting/savings account and credit facility rolled into one.
When it comes to customer satisfaction as per the results by South African Customer Satisfaction Index (SAcsi) in 2015, Capitec Bank comes first with 82.2 points. Capitec Bank has emerged as the best bank in the world by International banking advisory group Lafferty in its inaugural Bank Quality Rankings.
As of February 2017 "the majority, more than 5.5 million, of Capitec clients pay
dless than R50 per month in bank costs. They also have an app. "
On Friday, 28 March
Capitecannounced via SENS that its founding member and CEO Gerrie Fourie will retire on 18 July and will be replaced by Graham Lee.
News24 credits Fourie for having "overseen the rapid rise of the company, which has transformed from a challenger bank serving 5 million when he was appointed in 2014 to over 24 million"
Business
Business is the practice of making one's living or making money by producing or Trade, buying and selling Product (business), products (such as goods and Service (economics), services). It is also "any activity or enterprise entered into for ...
model
The bank operates as a
retail bank
Retail banking, also known as consumer banking or personal banking, is the provision of services by a bank to the general public, rather than to companies, corporations or other banks, which are often described as wholesale banking (corporate ba ...
that serves both individuals and businesses. They also provide business banking for close corporations, companies, partnerships or trusts. It claims to focus on simplifying the banking experience, according to their literature.
Capitec's business model is focused on providing a value to its customer(s) by providing low costs, giving customers the freedom to pay as they transact, and by offering the highest interest rate on deposits.
See also
*
List of banks in South Africa
*
Johannesburg Stock Exchange
*
Economy of South Africa
References
{{Banks of South Africa
2001 establishments in South Africa
Banks established in 2001
Banks of South Africa
HarmonyOS software
Companies based in Stellenbosch
Companies listed on the Johannesburg Stock Exchange
Companies in the FTSE/JSE Top 40 Index