Automated Decision Support, or ADS, systems are
rule-based system
In computer science, a rule-based system is a computer system in which domain-specific knowledge is represented in the form of rules and general-purpose reasoning is used to solve problems in the domain.
Two different kinds of rule-based systems ...
s that are able to automatically provide solutions to repetitive management problems.
[Turban, Leidner, McLean and Wetherbe, 2007] ADSs are very closely related to
business informatics
Business informatics (BI) is a discipline combining economics, the economics of digitization, business administration, accounting, internal auditing, information technology (IT), and concepts of computer science. Business informatics centers arou ...
and
business analytics
Business analytics (BA) refers to the skills, technologies, and practices for iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing new insights ...
.
Automated decision support systems are based on
business rule A business rule defines or constrains some aspect of a business. It may be expressed to specify an action to be taken when certain conditions are true or may be phrased so it can only resolve to either true or false. Business rules are intended to a ...
s. These business rules can be created or operated by the business analytics. The business rules can trigger a decision that is part of the business informatics.
ADSs are most useful in situations that require solutions to repetitive problems mostly using electronically available information. The required knowledge and relevant decision criteria must be very clearly defined and structured. The problem situation at hand must be clear and well understood.
Components to ADSs are also provided by software development companies. The following components are provided:
*
Rules engines
* Mathematical and statistical
algorithms
In mathematics and computer science, an algorithm () is a finite sequence of mathematically rigorous instructions, typically used to solve a class of specific problems or to perform a computation. Algorithms are used as specifications for per ...
* Industry-specific packages
* Enterprise systems
*
Workflow application
A workflow application is a software application that automates, to at least some degree, a process or processes. The processes are usually business-related but can be any process that requires a series of steps to be automated via software. Some s ...
s
See also
*
Automated decision-making
Automated decision-making (ADM) is the use of data, machines and algorithms to make decisions in a range of contexts, including public administration, business, health, education, law, employment, transport, media and entertainment, with varying d ...
*
Decision support system
A decision support system (DSS) is an information system that supports business or organizational decision-making activities. DSSs serve the management, operations and planning levels of an organization (usually mid and higher management) and ...
*
Enterprise Decision Management
Decision management refers to the process of designing, building, and managing automated decision-making systems that support or replace human decision-making in organizations. It integrates business rules, predictive analytics, and decision model ...
References
Further reading
*
DeSanctis, Gerardine; Gallupe, R. Brent "A Foundation for the Study of Group Decision Support Systems ," ''Gallupe Management Science'', Vol. 33, No. 5. (May, 1987), pp. 589–609
*Fjermestad, Jerry and Hiltz, Starr Roxanne. "An assessment of group support systems experimental research: methodology and results," ''Journal of Management Information Systems'' Volume 15, Issue 3 (December 1998), pp. 7 – 149
*Jessup, Leonard M. and Tansik, David A. "Decision Making in an Automated Environment: The Effects of Anonymity and Proximity with a Group Decision Support System," ''Decision Sciences'' 22 (2), 1991, pp. 266–279
*Nunamaker, J. F., Applegate, Lynda M. and Konsynski, Benn R. "Computer-Aided Deliberation: Model Management and Group Decision Support (in Special Focus on Decision Support Systems)," ''Operations Research'', Vol. 36, No. 6. (Nov. - Dec., 1988), pp. 826–848.
*O'Keefe, Robert M. and McEachern, Tim.
Web-based customer decision support systems" ''Communications of the ACM archive'' Volume 41, Issue 3 (March 1998), pp. 71 – 78
*Turban, Leidner, McLean and Wetherbe, ''Information Technology for Management'', Wiley & Sons, Inc. 2007, {{ISBN, 978-0-471-78712-9
Decision support systems