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The Customer Is Always Right
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and ''caveat emptor'' ('let the buyer beware') was a common legal maxim. Variations of the phrase include ''le client n'a jamais tort'' ('the customer is never wrong'), which was the slogan of hotelier César Ritz, first recorded in 1908. A variation frequently used in Germany is ''der Kunde ist König'' ('the customer is king'), an expression that is also used in Dutch (''klant is koning),'' while in Japan the motto ''okyakusama wa kamisama desu'' (), meaning 'the customer is a god', is common. Origin American department store entreprene ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Marshall Field
Marshall Field (August 18, 1834January 16, 1906) was an American entrepreneur and the founder of Marshall Field's, Marshall Field and Company, the Chicago-based department stores. His business was renowned for its then-exceptional level of quality and customer service. Field is also known for some of his philanthropic donations, providing funding for the Field Museum of Natural History and donating land for the campus of the University of Chicago. Early life Marshall Field was born on a farm in Conway, Massachusetts, the son of John Field IV and Fidelia Nash. His family was descended from Puritans who had come to America as early as 1629. At the age of 17, he moved to Pittsfield, Massachusetts, where he first worked in a dry goods store alongside his brother Joseph Field. and (includes brief biography of Marshall Field). He left Massachusetts after five years of working in the dry goods store in search of new opportunities in the rapidly expanding West. In 1856, at age ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Leopold Wertheimer (businessman)
Constantin Brunner (1862–1937) was the pen-name of the German Jewish philosopher Arjeh Yehuda Wertheimer (called Leo). He was born in Altona (near Hamburg) on 27 August 1862. He came from a prominent Jewish family that had lived in the vicinity of Hamburg for generations; his grandfather, Akiba Wertheimer, was chief Rabbi of Altona and Schleswig-Holstein. Brunner studied philosophy under a number of prominent scholars, but never completed his doctorate. He established himself as a literary critic, and enjoyed a wide celebrity. In the 1890s, he withdrew from public life to devote himself to writing. He lived in Germany until 1933, when, with the rise to power of the Nazi party, he moved to The Hague, where he died on 27 August 1937. Doctrine Central to Brunner's theory is the characterization of three different modes of mental activity: # Practical reason, which every human possesses, and which serves one's normal needs # Spiritual/intellectual (''geistig'') thought, whic ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Experience
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service. Definitions According to Forrester Research (via ''Fast Company)'', the foundational elements of a remarkable customer experience consist of six key disciplines, beginning with strategy, customer understanding, design, measurement, governance and culture. A com ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Customer Is Not A Moron
"The customer is not a moron. She's your wife" is a famous quotation attributed to advertising executive David Ogilvy in 1955. It subsequently appeared in his 1963 book, '' Confessions of an Advertising Man''. Ogilvy made his remark in response to typical advertising practices of the early 1950s, which featured loud and hectoring voices and blatantly exaggerated print. He believed that adverts should be delivered in a softer and more sympathetic tone, treating the customer as intelligent and capable of seeing through blatant hype. The quotation has since been used by others as a reminder that advertisers should not patronise their customers or doubt their intelligence, as it may harm their business. Marketing expert Austin McGhie used the quotation to show that respecting customers and overcoming their potential cynicism to a product is essential to success. He goes on to say "the customer is you", explaining that we are all capable of spotting each other's hype and disbelieving ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Business Insider
''Business Insider'' (stylized in all caps: BUSINESS INSIDER; known from 2021 to 2023 as INSIDER) is a New York City–based multinational financial and business news website founded in 2007. Since 2015, a majority stake in ''Business Insider''s parent company Insider Inc. has been owned by the international publishing house Axel Springer. It operates several international editions, including one in the United Kingdom. ''Insider'' publishes original reporting and aggregates material from other outlets. it maintained a liberal policy on the use of anonymous sources. It has also published native advertising and granted sponsors editorial control of its content. The outlet has been nominated for several awards, but has also been criticized for using factually incorrect clickbait headlines to attract viewership. In 2015, Axel Springer SE acquired 88 percent of the stake in Insider Inc. for $343 million (€306 million), implying a total valuation of $442 million. From ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Forbes
''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The company is headquartered in Jersey City, New Jersey. Sherry Phillips is the current CEO of Forbes as of January 1, 2025. Published eight times per year, ''Forbes'' feature articles on finance, industry, investing, and marketing topics. It also reports on related subjects such as technology, communications, science, politics, and law. It has an international edition in Asia as well as editions produced under license in 27 countries and regions worldwide. The magazine is known for its lists and rankings, including its lists of the richest Americans (the Forbes 400, ''Forbes'' 400), of 30 notable people under the age of 30 (the Forbes 30 Under 30, ''Forbes'' 30 under 30), of America's wealthiest celebrities, of the world's top companies (the Fo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Damon Runyon
Alfred Damon Runyon (October 4, 1880 – December 10, 1946) was an American journalist and short-story writer. He was best known for his short stories celebrating the world of Broadway theatre, Broadway in New York City that grew out of the Prohibition era. To New Yorkers of his generation, a "Damon Runyon character" evoked a distinctive social type from Brooklyn or Midtown Manhattan. The adjective ''Runyonesque'' refers to this type of character and the type of situations and dialog that Runyon depicts. He spun humorous and sentimental tales of gamblers, hustlers, actors, and gangsters, few of whom go by square (slang), "square" names, preferring instead colorful monikers such as "Nathan Detroit", "Benny Southstreet", "Big Jule", "Harry the Horse", "Good Time Charley", "Dave the Dude", or "The Seldom Seen Kid". His distinctive vernacular style is known as ''Runyonese'': a mixture of formal speech and colorful slang, almost always in the present tense, and always devoid of Contr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Sears
Sears, Roebuck and Co., commonly known as Sears ( ), is an American chain of department stores and online retailer founded in 1892 by Richard Warren Sears and Alvah Curtis Roebuck and reincorporated in 1906 by Richard Sears and Julius Rosenwald, with what began as a mail-order catalog company migrating to opening retail locations in 1925, the first in Chicago. Through the 1980s, Sears was the largest retailer in the United States. In 2005, the company was bought by the management of the American big box discount chain Kmart, which upon completion of the merger, formed Sears Holdings. In 2018, it was the 31st-largest. After several years of declining sales, Sears' parent company filed for Chapter 11 bankruptcy on October 15, 2018. It announced on January 16, 2019, that it had won its bankruptcy auction, and that a reduced number of 425 stores would remain open, including 223 Sears stores. Sears was based in the Sears Tower in Chicago from 1973 until moving out to Ho ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Howard Vincent O'Brien
Howard Vincent O’Brien (1888–1947) was an American novelist and journalist best known for his memoir ''Wine, Women and War'' and his columns for the Chicago Daily News, "All Things Considered" and "Footnotes". O’Brien was born in Chicago in 1888, where he lived for his entire life, save for his time at Yale University and fighting in World War I. O’Brien worked as an editor of the ''Printers' Ink'' magazine, and moved on from this endeavor to found ''Art'' magazine before becoming a first lieutenant of artillery in World War I. By 1920, he had written several novels, including ''Trodden Gold'', ''An Abandoned Woman'', ''Thirty'', and his anonymous autobiography, ''Wine, Women, and War''. He became the literary editor of the '' Chicago Daily News'' in 1928, where he also contributed the column "All Things Considered", which he wrote until his death in 1947. References External links * * Howard O’Brien Papersat Newberry Library The Newberry Library is an independ ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Keystone Grocery And Tea Company Advert
Keystone or key-stone may refer to: * Keystone (architecture), a central stone or other piece at the apex of an arch or vault * Keystone (cask), a fitting used in ale casks Companies * Keystone Law, a full-service law firm * Digital Keystone, a developer of digital entertainment software * Keystone Aircraft Corporation * Keystone Bridge Company, an American bridge building company * Keystone (beer brand) * Keystone Camera Company * Keystone (gasoline automobile) * Keystone (steam automobile) * Keystone Pipeline, a crude oil pipeline * Keystone-SDA/Keystone-ATS, a Swiss press agency * Keystone View Company, a US photo agency * Keystone (Berkeley, California), a defunct music club Education * Keystone Academy, a private K–12 school in Shunyi, Beijing, China * Keystone College, a private college in Pennsylvania, United States * Keystone Exam, a standardized test at public schools in Pennsylvania, United States * Keystone School, a private K–12 school in San Antonio, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Snopes
''Snopes'' (), formerly known as the ''Urban Legends Reference Pages'', is a fact-checking website. It has been described as a "well-regarded reference for sorting out myths and rumors" on the Internet. The site has also been seen as a source for both validating and debunking urban legends and similar stories in American popular culture. History 1990s In 1994, David and Barbara Mikkelson created an urban folklore web site that would become ''Snopes.com''. ''Snopes'' was an early online encyclopedia focused on urban legends, which mainly presented search results of user discussions based at first on their contributions to the Usenet newsgroup alt.folklore.urban (AFU) where they'd been active. The site grew to encompass a wide range of subjects and became a resource to which Internet users began submitting pictures and stories of questionable veracity. According to the Mikkelsons, ''Snopes'' predated the search engine concept of fact-checking via search results. David Mik ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Fact-checking
Fact-checking is the process of verifying the factual accuracy of questioned reporting and statements. Fact-checking can be conducted before or after the text or content is published or otherwise disseminated. Internal fact-checking is such checking done in-house by the publisher to prevent inaccurate content from being published; when the text is analyzed by a third party, the process is called external fact-checking. Research suggests that fact-checking can indeed correct perceptions among citizens, as well as discourage politicians from spreading false or misleading claims. However, corrections may decay over time or be overwhelmed by cues from elites who promote less accurate claims. Political fact-checking is sometimes criticized as being opinion journalism. History of fact-checking Sensationalist newspapers in the 1850s and later led to a gradual need for a more factual media. Colin Dickey has described the subsequent evolution of fact-checking. Key elements were the e ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
