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Citizens' Charter
The Citizen's Charter was a British political initiative launched by the then prime minister, John Major, on 22 July 1991, less than a year into his premiership. Aims It aimed to improve public services in the UK by: *Making administration accountable and more user-focused. *Ensuring transparency and the right to information in an open and easy to understand manner. *Taking measures to improve performance in the civil service. *Adopting a stakeholder approach. All public services, from hospitals to prison services, local government offices to fire services, would have to publish clear targets for levels of service. NHS patients would have guaranteed time limits for all consultations, and there were individual Charters for schools, housing tenants and motorists. Those bodies that were meeting their defined standards were granted a "Charter Mark". The charter ensures the following:- :1) quality by improving services :2) choices for the user :3) standards specifying what to expe ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Prime Minister
A prime minister, premier or chief of cabinet is the head of the cabinet and the leader of the ministers in the executive branch of government, often in a parliamentary or semi-presidential system. Under those systems, a prime minister is not the head of state, but rather the head of government, serving under either a monarch in a democratic constitutional monarchy or under a president in a republican form of government. In parliamentary systems fashioned after the Westminster system, the prime minister is the presiding and actual head of government and head/owner of the executive power. In such systems, the head of state or their official representative (e.g., monarch, president, governor-general) usually holds a largely ceremonial position, although often with reserve powers. Under some presidential systems, such as South Korea and Peru, the prime minister is the leader or most senior member of the cabinet, not the head of government. In many systems, the prime minister ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
John Major
Sir John Major (born 29 March 1943) is a British former politician who served as Prime Minister of the United Kingdom and Leader of the Conservative Party (UK), Leader of the Conservative Party from 1990 to 1997, and as Member of Parliament (United Kingdom), Member of Parliament (MP) for Huntingdon (UK Parliament constituency), Huntingdon, formerly Huntingdonshire (UK Parliament constituency), Huntingdonshire, from 1979 to 2001. Prior to becoming prime minister, he served as Foreign Secretary and Chancellor of the Exchequer in the third Thatcher government. Having left school a day before turning sixteen, Major was elected to Lambeth London Borough Council in 1968, and a decade later to parliament, where he held several junior government positions, including Parliamentary Private Secretary and Whip (politics), assistant whip. Following Margaret Thatcher's resignation in 1990, Major stood in the 1990 Conservative Party leadership election to replace her and emerged victorious, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Public Services
A public service is any Service (economics), service intended to address specific needs pertaining to the aggregate members of a community. Public services are available to people within a government jurisdiction as provided directly through public sector agencies or via public financing to private businesses or voluntary organizations (or even as provided by family households, though terminology may differ depending on context). Other public services are undertaken on behalf of a government's residents or in the interest of its citizens. The term is associated with a social consensus (usually expressed through democratic elections) that certain services should be available to all, regardless of income, physical ability or intelligence, mental acuity. Examples of such services include the fire brigade, police, air force, and paramedics (see also public service broadcasting). Even where public services are neither publicly provided nor Public finance, publicly financed, they are u ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Charter Mark
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement. History The Charter Mark was an award demonstrating the achievement of ''national standard for excellence in customer service'' in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen's Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector. In 2005, the system was reviewed, and it was recommended the scheme be replaced. Accordingly, the Customer Service Excellence standard was launched, and a phased transfer was initiated. Applications for Charter Marks were officially closed on 30 June 2008, with the official final validity date becoming 30 June 2011. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dennis Kavanagh
Dennis Kavanagh (born 27 March 1941) is a British political analyst and since 1996 has been Professor of Politics at the University of Liverpool, and now Emeritus Professor. He has written extensively on post-war British politics. With David Butler, he wrote the series of books on British general elections, such as ''The British General Election of 2010'', and most recently, ''The British General Election of 2015''. See also *Nuffield Election Studies References Bibliography *Dennis Kavanagh, ''Consensus Politics from Attlee to Thatcher'' ( Institute of Contemporary British History, 1989) *Dennis Kavanagh, ''Thatcherism and British Politics: The End of Consensus?'' (Oxford University Press, 1990) *Dennis Kavanagh, ''Politics and Personalities'' (Palgrave Macmillan, 1990) *Dennis Kavanagh, ''Political Science and Political Behaviour'' (Routledge, 1993) *Dennis Kavanagh, ''Election Campaigning: The New Marketing of Politics'' (Blackwell, 1995) *Dennis Kavanagh, ''The Reorder ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cones Hotline
The Cones Hotline was a telephone hotline introduced by the Prime Minister of the United Kingdom John Major in June 1992 to allow members of the public to enquire about roadworks on the country's roads and report areas where traffic cones had been deployed on a road for no apparent reason. The telephone number for the hotline (originally 0345 504030, later 08457 504030) was usually displayed on signs after sections of roadworks. The hotline was widely seen as being a waste of government resources, costing several thousand pounds per year to run. In September 1995, having fielded a total of fewer than twenty thousand calls, it was announced that the hotline would be gradually wound down. The hotline continued after this date, with a broader remit, and renamed as the 'Highways Agency Information Line' or HAIL. The Highways Agency National Highways, formerly the Highways Agency and later Highways England, is a government-owned company charged with operating, maintaining and ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Independent
''The Independent'' is a British online newspaper. It was established in 1986 as a national morning printed paper. Nicknamed the ''Indy'', it began as a broadsheet and changed to tabloid format in 2003. The last printed edition was published on Saturday 26 March 2016, leaving only the online edition. The newspaper was controlled by Tony O'Reilly's Irish Independent News & Media from 1997 until it was sold to the Russian oligarch and former KGB Officer Alexander Lebedev in 2010. In 2017, Sultan Muhammad Abuljadayel bought a 30% stake in it. The daily edition was named National Newspaper of the Year at the 2004 British Press Awards. The website and mobile app had a combined monthly reach of 19,826,000 in 2021. History 1986 to 1990 Launched in 1986, the first issue of ''The Independent'' was published on 7 October in broadsheet format.Dennis Griffiths (ed.) ''The Encyclopedia of the British Press, 1422–1992'', London & Basingstoke: Macmillan, 1992, p. 330 It was produc ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service Excellence
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement. History The Charter Mark was an award demonstrating the achievement of ''national standard for excellence in customer service'' in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen's Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector. In 2005, the system was reviewed, and it was recommended the scheme be replaced. Accordingly, the Customer Service Excellence standard was launched, and a phased transfer was initiated. Applications for Charter Marks were officially closed on 30 June 2008, with the official final validity date becoming 30 June 2011 ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
