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Operator Messaging
Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history. Early history In the 1970s and early 1980s, the cost of making a phone call decreased and more business communication was done by phone. As corporations grew and labor rates increased, the ratio of secretaries to employees decreased. The initial solution to the phone communication problem for businesses was the “message center.” A message center or “message desk” was a centralized, manual answering service inside a company staffed by a few people, usually women, answering everyone's phones. Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”. The call director had a button for each extension in the company which would flash when that person's extension forwarded to the message cen ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Text Messaging
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, tablet computers, smartwatches, desktops/laptops, or another type of compatible computer. Text messages may be sent over a cellular network or may also be sent via satellite or Internet connection. The term originally referred to messages sent using the Short Message Service (SMS) on mobile devices. It has grown beyond alphanumeric text to include multimedia messages using the Multimedia Messaging Service (MMS) and Rich Communication Services (RCS), which can contain digital images, videos, and sound content, as well as ideograms known as emoji ( happy faces, sad faces, and other icons), and on various instant messaging apps. Text messaging has been an extremely popular medium of communication since the turn of the century and has also influenced changes in society. Overview Text mess ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Voice Messaging
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable (or unwilling) to answer the phone. Calls may be directed to voicemail manually or automatically. The caller is prompted to leave a message that the recipient can retrieve at a later time. Voicemail can be used for personal calls, but more complex systems exist for companies and services to handle the volume of customer requests. The term is also used more broadly to denote ''any'' system of conveying stored telecommunications voice messages, including using older technology like answering machines. Features Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting messag ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pager
A pager, also known as a beeper or bleeper, is a Wireless communication, wireless telecommunications device that receives and displays Alphanumericals, alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to, and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed Transmitter, transmitters (or in the case of response pagers and two-way pagers, one or more Base transceiver station, base stations), as well as a number of pagers carried by Mobile phone, mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s through the late 1990s and early 2000s. Later in the 21st century, the widespread availability of cellphones and smartphone ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Telocator Alphanumeric Protocol
1985 MetroMedia IXO Device Telocator Alphanumeric Protocol (TAP) is an industry-standard protocol for sending short messages via a land-line modem to a provider of pager and/or SMS services, for onward transmission to pagers and mobile phones. TAP, initially known as Motorola Page Entry (PET) was adopted in September 1988, by the Personal Communication Industry Association. TAP defines an industry standard for sending alphanumeric messages to pagers. TAP was also known as IXO protocol. Originally, devices like the IXO Device were used to send Alphanumeric Pages using TAP. Later, Motorola would create a similar device called the AlphaMate. TAP Communication Protocol The standard protocol is ASCII with XON/XOFF flow control, using a 10-bit code (1 start bit, 7 data bits, even parity, 1 stop bit). No echo shall be employed in full duplex mode.Telocator Alphanumeric Protocol (TAP), Version 1.8, February 4, 1997 See also * Simple Network Paging Protocol Simple Network Paging ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
PageNet
Paging Network, Inc., also known as PageNet, was founded in 1981 by entrepreneur George Perrin and ceased in 1999. The company grew to become the largest wireless messaging company in the world, with more than 10 million pagers in service, and $1 billion in revenues, before the paging industry's rapid decline in the late 1990s. Operations Based in Dallas, PageNet held the distinction of building and operating the most extensive one-way paging network in the United States, growing to more than 90 offices across the United States. The company extended operations to Canada and Brazil. The company was known for its low-cost strategy and aggressive marketing tactics, although in its later years it positioned itself as a technology innovator as well. Financial difficulties PageNet's fortunes began to decline in the late 1990s, when the company spent nearly $1 billion to purchase additional spectrum and build out a new network designed to offer advanced services, such as voice paging ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Call Center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including Letter (message), letters, faxes, live support software, social media, instant message, and email ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Answering Service
A call centre ( Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. A call center was previously seen as an open workspace for call center agents, with workstations that included a computer and d ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Online Chat
Online chat is any direct text-, audio- or video-based (webcams), one-on-one or one-to-many ( group) chat (formally also known as synchronous conferencing), using tools such as instant messengers, Internet Relay Chat (IRC), talkers and possibly MUDs or other online games. Online chat includes web-based applications that allow communication – often directly addressed, but anonymous between users in a multi-user environment. Web conferencing is a more specific online service, that is often sold as a service, hosted on a web server controlled by the vendor. Online chat may address point-to-point communications as well as multicast communications from one sender to multiple receivers and voice and video chat, or may be a feature of a web conferencing service. ''Online chat'' in a narrower sense is any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Pagers
A pager, also known as a beeper or bleeper, is a wireless telecommunications device that receives and displays alphanumeric or voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to, and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed transmitters (or in the case of response pagers and two-way pagers, one or more base stations), as well as a number of pagers carried by mobile users. These systems can range from a restaurant system with a single low power transmitter, to a nationwide system with thousands of high-power base stations. Pagers were developed in the 1950s and 1960s, and became widely used by the 1980s through the late 1990s and early 2000s. Later in the 21st century, the widespread availability of cellphones and smartphones with text messaging capability has greatly diminished the pager industry. Nevertheless ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
