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Call Waiting
Call waiting is a telephone service where a subscriber can accept a second incoming telephone call by placing an in-progress call on hold—and may also switch between calls. With some providers it can be combined with additional features such as conferencing, call forwarding, and caller ID. Call waiting is intended to alleviate the need to have more than one telephone line or number for voice communications. History Call waiting was introduced to North America in the early 1970s when the first generation of electronic switch machines built by Western Electric, Electronic Signaling System 1 started to replace older mechanical equipment in the old Bell System local telephone companies. At first, some smaller municipalities were able to offer customers call waiting only on a specific phone exchange (e.g., phone customers in Trenton, Michigan initially had to have a phone number starting with 671 to have call waiting, since 671 was at that time the only exchange in that area served ...
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Telephone
A telephone is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be easily heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via cables and other communication channels to another telephone which reproduces the sound to the receiving user. The term is derived from el, τῆλε (''tēle'', ''far'') and φωνή (''phōnē'', ''voice''), together meaning ''distant voice''. A common short form of the term is ''phone'', which came into use early in the telephone's history. In 1876, Alexander Graham Bell was the first to be granted a United States patent for a device that produced clearly intelligible replication of the human voice at a second device. This instrument was further developed by many others, and became rapidly indispensable in business, government, and in households. The essential elements of a telephone are a ...
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NANP
The North American Numbering Plan (NANP) is a telephone numbering plan for twenty-five regions in twenty countries, primarily in North America and the Caribbean. This group is historically known as World Zone 1 and has the international calling code ''1''. Some North American countries, most notably Mexico, do not participate in the NANP. The NANP was originally devised in the 1940s by the American Telephone and Telegraph Company (AT&T) for the Bell System and the independent telephone operators in North America. The goal was to unify the diverse local numbering plans that had been established in the preceding decades and prepare the continent for direct-dialing of calls by customers without the involvement of telephone operators. AT&T continued to administer the numbering plan until the breakup of the Bell System, when administration was delegated to the North American Numbering Plan Administrator (NANPA), a service that has been procured from the private sector by the Federa ...
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Custom Local Area Signaling Services
A vertical service code (VSC) is a sequence of digits and the signals star (*) and number sign (#) dialed on a telephone keypad or rotary dial to enable or disable certain telephone service features. Some vertical service codes require dialing of a telephone number after the code sequence. On a touch tone telephone, the codes are usually initiated with the star key, resulting in the commonly used name ''star codes''. On rotary dial telephones, the star is replaced by dialing ''11''. In North American telephony, VSCs were developed by AT&T Corp. as Custom Local Area Signaling Services (CLASS or LASS) codes in the 1960s and 70s. Their use became ubiquitous throughout the 1990s and eventually became a recognized standard. As ''CLASS'' was an AT&T trademark, the term ''vertical service code'' was adopted by the North American Numbering Plan Administration. The use of ''vertical'' is a somewhat dated reference to older switching methods and the fact that these services can only be a ...
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Telcordia Technologies
iconectiv is a supplier of network planning and network management services to telecommunications providers. Known as Bellcore after its establishment in the United States in 1983 as part of the break-up of the Bell System, the company's name changed to Telcordia Technologies after a change of ownership in 1996. The business was acquired by Ericsson in 2012, then restructured and rebranded as iconectiv in 2013. A major architect of the United States telecommunications system, the company pioneered many services, including caller ID, call waiting, mobile number portability and toll-free telephone number (800) service. It also pioneered the prepaid charging system and the Intelligent Network. Headquartered in Bridgewater, New Jersey (U.S.), iconectiv provides network and operations management, numbering, registry and fraud prevention services for the global telecommunications industry. It provides numbering services in more than a dozen countries, including serving as the Local ...
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Bellcore
iconectiv is a supplier of network planning and network management services to telecommunications providers. Known as Bellcore after its establishment in the United States in 1983 as part of the break-up of the Bell System, the company's name changed to Telcordia Technologies after a change of ownership in 1996. The business was acquired by Ericsson in 2012, then restructured and rebranded as iconectiv in 2013. A major architect of the United States telecommunications system, the company pioneered many services, including caller ID, call waiting, mobile number portability and toll-free telephone number (800) service. It also pioneered the prepaid charging system and the Intelligent Network. Headquartered in Bridgewater, New Jersey (U.S.), iconectiv provides network and operations management, numbering, registry and fraud prevention services for the global telecommunications industry. It provides numbering services in more than a dozen countries, including serving as the Local ...
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Human Voice
The human voice consists of sound made by a human being using the vocal tract, including talking, singing, laughing, crying, screaming, shouting, humming or yelling. The human voice frequency is specifically a part of human sound production in which the vocal folds (vocal cords) are the primary sound source. (Other sound production mechanisms produced from the same general area of the body involve the production of unvoiced consonants, clicks, whistling and whispering.) Generally speaking, the mechanism for generating the human voice can be subdivided into three parts; the lungs, the vocal folds within the larynx (voice box), and the articulators. The lungs, the "pump" must produce adequate airflow and air pressure to vibrate vocal folds. The vocal folds (vocal cords) then vibrate to use airflow from the lungs to create audible pulses that form the laryngeal sound source. The muscles of the larynx adjust the length and tension of the vocal folds to 'fine-tune' pitch and ...
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Modem
A modulator-demodulator or modem is a computer hardware device that converts data from a digital format into a format suitable for an analog transmission medium such as telephone or radio. A modem transmits data by Modulation#Digital modulation methods, modulating one or more carrier wave signals to encode digital information, while the receiver Demodulation, demodulates the signal to recreate the original digital information. The goal is to produce a Signal (electronics), signal that can be transmitted easily and decoded reliably. Modems can be used with almost any means of transmitting analog signals, from light-emitting diodes to radio. Early modems were devices that used audible sounds suitable for transmission over traditional telephone systems and leased lines. These generally operated at 110 or 300 bits per second (bit/s), and the connection between devices was normally manual, using an attached telephone handset. By the 1970s, higher speeds of 1,200 and 2,400  ...
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Dial-up Internet Access
Dial-up Internet access is a form of Internet access that uses the facilities of the public switched telephone network (PSTN) to establish a connection to an Internet service provider (ISP) by dialing a telephone number on a conventional telephone line. Dial-up connections use modems to decode audio signals into data to send to a router or computer, and to encode signals from the latter two devices to send to another modem. History In 1979, Tom Truscott and Jim Ellis, graduates of Duke University, created an early predecessor to dial-up Internet access called the USENET. The USENET was a UNIX based system that used a dial-up connection to transfer data through telephone modems. Dial-up Internet has been around since the 1980s via public providers such as NSFNET-linked universities. The BBC established Internet access via Brunel University in the United Kingdom in 1989. Dial-up was first offered commercially in 1992 by Pipex in the United Kingdom and Sprint in the United Stat ...
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Zip Tone
In telephony, a zip tone (also known as a whisper tone or call waiting tone) is a call-progress tone which indicates a new incoming call is either connecting or waiting depending on the application. Unlike a ringtone, which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example a telephone operator, call center agent, or telephone subscriber with call waiting service—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?"). Tone composition and customization The tone is typically a single, short burst (e.g. 440 Hz for 5 ms) but can also be customized with multiple bursts or tones to hint at the nature of the call, so the agent can answer the call with the appropriate greeting; or a subscriber may know that a specific caller is calling or number was dialed (see distinctive ring). In some automatic call distribution applications the standard tone can be completely replac ...
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Zip Tone
In telephony, a zip tone (also known as a whisper tone or call waiting tone) is a call-progress tone which indicates a new incoming call is either connecting or waiting depending on the application. Unlike a ringtone, which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example a telephone operator, call center agent, or telephone subscriber with call waiting service—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?"). Tone composition and customization The tone is typically a single, short burst (e.g. 440 Hz for 5 ms) but can also be customized with multiple bursts or tones to hint at the nature of the call, so the agent can answer the call with the appropriate greeting; or a subscriber may know that a specific caller is calling or number was dialed (see distinctive ring). In some automatic call distribution applications the standard tone can be completely replac ...
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Type II Caller ID
Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union—Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3. The information received from the service is displayed on a telephone display screen, on a separately attached device, or on other displays, such as cable television sets when telephone and television service is provided by the same vendor. Value to society includes use by suicide-prevention hot lines and enabling businesses "like pizza restaurants and florists" to quickly have confidence in telephoned orders. The ...
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Hook Flash
On analog telephone lines with special services, a flash or register-recall signal is used to control functions on the public telephone exchange, PBX or VoIP ATA. The term "register-recall" in Europe refers to sending a discrete signal to alert the "register" — the logical system controlling a telephone exchange, that it should accept commands from the end user in the middle of a call. The register was normally disconnected from the circuit once a call was setup. In contemporary telephone systems, the functions of the register are carried out by software and computer hardware, but in previous generations of electromechanical exchanges, using technology such crossbar or Reed relay, the register was often a system of analog electronics or even relay logic. The term "Flash" or "Hook Flash" is commonly used in North America, while in Europe a similar signal is referred to as a register-recall or more commonly "Recall" or simply the "R" button. These signals perform similar functio ...
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