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Customer Proprietary Network Information
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill. CPNI may also include account/subscriber information such as the number of lines. CPNI is protected and regulated by the Federal Communications Commission. Privacy rules primarily apply to individually identifiable CPNI, meaning CPNI data that is linked or linkable to a particular person through other data such as a wireless account number, wireless phone number or email address. However, data such as name, address and phone number are not themselves CPNI. CPNI does not include financial information or sensitive personal information such as Social Security Numbers or credit card information. Telemarketers or customer service agents working on behalf ...
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Data
Data ( , ) are a collection of discrete or continuous values that convey information, describing the quantity, quality, fact, statistics, other basic units of meaning, or simply sequences of symbols that may be further interpreted formally. A datum is an individual value in a collection of data. Data are usually organized into structures such as tables that provide additional context and meaning, and may themselves be used as data in larger structures. Data may be used as variables in a computational process. Data may represent abstract ideas or concrete measurements. Data are commonly used in scientific research, economics, and virtually every other form of human organizational activity. Examples of data sets include price indices (such as the consumer price index), unemployment rates, literacy rates, and census data. In this context, data represent the raw facts and figures from which useful information can be extracted. Data are collected using technique ...
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Electronic Communications Privacy Act
The Electronic Communications Privacy Act of 1986 (ECPA) was enacted by the United States Congress to extend restrictions on government wire taps of telephone calls to include transmissions of electronic data by computer ( ''et seq.''), added new provisions prohibiting access to stored electronic communications, i.e., the Stored Communications Act (SCA, ''et seq.''), and added so-called pen trap provisions that permit the tracing of telephone communications ( ''et seq.''). ECPA was an amendment to Title III of the Omnibus Crime Control and Safe Streets Act of 1968 (the Wiretap Statute), which was primarily designed to prevent unauthorized government access to private electronic communications. The ECPA has been amended by the Communications Assistance for Law Enforcement Act (CALEA) of 1994, the USA PATRIOT Act (2001), the USA PATRIOT reauthorization acts (2006), and the FISA Amendments Act (2008). Overview "Electronic communications" means any transfer of signs, s ...
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Telephony
Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunications services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone. Telephony is commonly referred to as the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used frequently to refer to computer hardware, software, and computer network systems, that perform functions traditionally performed by telephone equipment. In this context the technology is specifically referred to as Internet telephony, or voice over Internet Protocol (VoIP). Overview The first telephones were connected directly in pairs: each user had a separate telephone wire ...
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Telemarketing
Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing. Categories The two major categories of telemarketing are business-to-business and business-to-consumer. Subcategories * Lead generation, the gathering of information and contacts. * Sales, using persuasion to sell a product or service. * Outbound, proactive marketing in which prospective and preexisting customers are contacted directly, ...
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Telecommunications Data Retention
Data retention defines the policies of persistent data and records management for meeting legal and business data archival requirements. Although sometimes interchangeable, it is not to be confused with the Data Protection Act 1998. The different data retention policies weigh legal and privacy concerns economics and need-to-know concerns to determine the retention time, archival rules, data formats, and the permissible means of storage, access, and encryption. Implementation In the field of telecommunications, "data retention" generally refers to the storage of call detail records (CDRs) of telephony and internet traffic and transaction data ( IPDRs) by governments and commercial organisations. In the case of government data retention, the data that is stored is usually of telephone calls made and received, emails sent and received, and websites visited. Location data is also collected. The primary objective in government data retention is traffic analysis and mass surveilla ...
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Pen Register
A pen register, or dialed number recorder (DNR), is a device that records all numbers called from a particular telephone line. The term has come to include any device or program that performs similar functions to an original pen register, including programs monitoring Internet communications. The United States statutes governing pen registers are codified unde18 U.S.C., Chapter 206 Definitions The term ''pen register'' originally referred to a device for recording telegraph signals on a strip of paper. Samuel F. B. Morse's 1840 telegraph patent described such a register as consisting of a lever holding an armature on one end, opposite an electromagnet, with a fountain pen, pencil or other marking instrument on the other end, and a clockwork mechanism to advance a paper recording tape under the marker. The term ''telegraph register'' came to be a generic term for such a recording device in the later 19th century. Where the record was made in ink with a pen, the term ''pen re ...
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Mobile Identity Management
Mobile identity is a development of online authentication and digital signatures, where the SIM card of one's mobile phone works as an identity tool. Mobile identity enables legally binding authentication and transaction signing for online banking, payment confirmation, corporate services, and consuming online content. The user's certificates are maintained on the telecom operator's SIM card and in order to use them, the user has to enter a personal, secret PIN code. When using mobile identity, no separate card reader is needed, as the phone itself already performs both functions. In contrast to other approaches, the mobile phone in conjunction with a mobile signature-enabled SIM card aims to offer the same security and ease of use as for example smart cards in existing digital identity management systems. Smart card-based digital identities can only be used in conjunction with a card reader and a PC. In addition, distributing and managing the cards can be logistically diffic ...
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Internet Protocol Detail Record
In telecommunications, an IP Detail Record (IPDR) provides information about Internet Protocol (IP)-based service usage and other activities that can be used by operations support systems (OSSes) and business support systems (BSSes). The content of the IPDR is determined by the service provider, network/service element vendor, or any other community of users with authority for specifying the particulars of IP-based services in a given context. The IPDR specifications were originally produced by the Internet Protocol Detail Record Organization, Inc. (aka IPDR.org). In 2007, the IPDR.org organization was acquired by the TM Forum, an industry association of more than 900 global members in over 160 countries from across the converging industries of telecom, cable, media and the Internet. The IPDR specifications include requirements for IPDR collection, encoding and transport protocols to exchange IPDR records, the IPDR service specification design guidance, and several sample IPDR Servic ...
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Call Detail Record
A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions (e.g., text message) that passes through that facility or device. The record contains various attributes of the call, such as time, duration, completion status, source number, and destination number. It is the automated equivalent of the paper toll tickets that were written and timed by Switchboard operator, operators for long-distance calls in a telephone switchboard, manual telephone exchange. CDR contents A call detail record contains Field (computer science), data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and durati ...
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Telecommunications Companies
A telecommunications company is a kind of electronic communications service provider, more precisely a telecommunications service provider (TSP), that provides telecommunications services such as telephony and data communications access. Many traditional solely telephone companies now function as internet service providers (ISPs), and the distinction between a telephone company and ISP has tended to disappear completely over time, as the current trend for supplier convergence in the industry develops. Additionally, with advances in technology development, other traditional separate industries such as cable television, Voice-over IP (VoIP), and satellite providers offer similar competing features as the telephone companies to both residential and businesses leading to further evolution of corporate identity have taken shape. Due to the nature of capital expenditure involved in the past, most telecommunications companies were government owned agencies or privately-owned monopo ...
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AT&T
AT&T Inc., an abbreviation for its predecessor's former name, the American Telephone and Telegraph Company, is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's List of telecommunications companies, third largest telecommunications company by revenue and the List of mobile network operators in the United States, third largest wireless carrier in the United States behind T-Mobile US, T-Mobile and Verizon. As of 2023, AT&T was ranked 32nd on the Fortune 500, ''Fortune'' 500 rankings of the largest United States corporations, with revenues of $122.4 billion. The modern company to bear the AT&T name began its history as the American District Telegraph Company, formed in St. Louis in 1878. After expanding services to Arkansas, Kansas, Oklahoma and Texas through a series of mergers, it became the Southwestern Bell Telephone Company in 1920. Southwestern Bell was a subsidiary of AT&T Corporation, ...
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TracFone Wireless
TracFone Wireless, Inc. (TFWI) is an American wireless prepaid service provider. It is a mobile virtual network operator offering Prepaid mobile phone, prepaid and no-contract services on the Verizon (mobile network), Verizon network under multiple brands, including: TracFone, Straight Talk Wireless, Total Wireless, Simple Mobile, SafeLink Wireless, and Walmart Family Mobile in partnership with Walmart. In 2021, Verizon acquired TracFone Wireless from América Móvil in a transaction valued at around $6.9 billion. TracFone's portfolio of brands were integrated into the Verizon wireless business. History TracFone Wireless was established in 1996 as Topp Telecom Inc., a prepaid mobile phone company, in Miami, Florida. It was founded by David Topp and F.J. Pollak. Pollak acted as the CEO of Tracfone until his death in 2016. In February 1999, Topp received a major infusion of capital from Telmex, Mexico's largest telephone company. Telmex paid $57.5 million for a 55 percent cont ...
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