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Consumer Watchdog (Botswana)
Consumer Watchdog is a division of Business & Enterprise Solutions Botswana (Pty) Ltd, a privately owned company registered in Botswana and based in Gaborone. With a weekly newspaper column in the country's best-selling newspaper ''The Voice (Botswana), The Voice'', as well as a blog, and Facebook groupf over 200,000 members Consumer Watchdog has a wide reach regarding consumer issues in Botswana. Originally set up in 2004, Consumer Watchdog has the following stated aims: * To campaign for legislation to protect the consumer * To represent consumers and advocate on their behalf * To make service providers in Botswana accountable * To educate consumers about their choices, their rights, their responsibilities Services delivered by BES, the parent company of Consumer Watchdog, include customer service training, organisational review and mystery shopping. On 31 May 2007, Consumer Watchdog celebrated its second birthday party, with the President of Botswana Festus Mogae as guest of h ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Botswana Consumer Watchdog Party 2007
Botswana, officially the Republic of Botswana, is a landlocked country in Southern Africa. Botswana is topographically flat, with approximately 70 percent of its territory part of the Kalahari Desert. It is bordered by South Africa to the south and southeast, Namibia to the west and north, Zambia to the north, and Zimbabwe to the northeast. With a population of slightly over 2.4 million people and a comparable land area to France, Botswana is one of the List of countries and dependencies by population density, most sparsely populated countries in the world. It is essentially the nation-state of the Tswana people, who constitute nearly 80 percent of the population. The Tswana ethnic group are descended mainly from Bantu peoples, Bantu-speaking peoples who Bantu expansion, migrated into southern Africa, including modern Botswana, in several waves before AD 600. In 1885, the British Empire, British colonised the area and declared a protectorate named Bechuanaland. As part of the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Gaborone
Gaborone ( , , ) is the Capital city, capital and List of cities in Botswana, largest city of Botswana, with a population of 246,325 based on the 2022 census, about 10% of the total population of Botswana. Its metropolitan area is home to 534,842 inhabitants at the 2022 census. Gaborone is situated between Kgale Hill and Oodi Hill, near the confluence of the Notwane River and Segoditshane River in the southeastern corner of Botswana, within from the South African border. The city is served by the Sir Seretse Khama International Airport. It is an administrative district in its own right, but is the capital of the surrounding South-East District (Botswana), South-East District. Locals often refer to the city as ''GC or Motse-Mshate''. The city of Gaborone is named after Chief Gaborone of the Tlokwa people, who once controlled land nearby. Because it was not affiliated with any specific indigenous group and was close to fresh water, the city was New town, planned to be the capi ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Voice (Botswana)
''The Voice'' is a print and online newspaper based in Botswana founded by Beata Kasale and Don Laurence Moore. ''The Voice'' was founded in Francistown in 1993 as ''The Francistowner Extra''; in 1999 it opened offices in the national capital, Gaborone Gaborone ( , , ) is the Capital city, capital and List of cities in Botswana, largest city of Botswana, with a population of 246,325 based on the 2022 census, about 10% of the total population of Botswana. Its metropolitan area is home to 534, .... It has adopted a tabloid format which means shorter stories, bigger pictures and bolder headlines. The overall newspaper style encouraged journalist to develop a creative writing identity. Readership is at 30,000 copies per edition containing mostly human interest stories. Awards and recognition ''The Voice'' has been a recipient of several awards including the 2008 Sol Plaatje Leadership and excellence Award in the region, in recognition of its effort in reporting HIV/AIDS; the ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Blog
A blog (a Clipping (morphology), truncation of "weblog") is an informational website consisting of discrete, often informal diary-style text entries also known as posts. Posts are typically displayed in Reverse chronology, reverse chronological order so that the most recent post appears first, at the top of the web page. In the 2000s, blogs were often the work of a single individual, occasionally of a small group, and often covered a single subject or topic. In the 2010s, multi-author blogs (MABs) emerged, featuring the writing of multiple authors and sometimes professionally Editing, edited. MABs from newspapers, other News media, media outlets, universities, think tanks, advocacy groups, and similar institutions account for an increasing quantity of blog Web traffic, traffic. The rise of Twitter and other "microblogging" systems helps integrate MABs and single-author blogs into the news media. ''Blog'' can also be used as a verb, meaning ''to maintain or add content to a blog ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mmegi
''Mmegi'' is an English-language national newspaper in Botswana Botswana, officially the Republic of Botswana, is a landlocked country in Southern Africa. Botswana is topographically flat, with approximately 70 percent of its territory part of the Kalahari Desert. It is bordered by South Africa to the sou ..., with occasional articles or comments in Setswana. Established in 1984, it is now published daily online and weekly in print format by Dikgang Publishing House in the capital, Gaborone. ''Mmegi'' used to be Botswana's only independent newspaper to be published daily. The newspaper's name means "the reporter" in Setswana and its strapline is "News we need to know daily". Until 1989, it was called ''Mmegi wa Dikgang/The Reporter''. See also * '' Azhizhi'' * '' The Voice Botswana'' * '' Botswana Guardian'' * '' The Botswana Gazette'' * Yarona FM References External links * English-language newspapers published in Botswana Newspapers published in Gaborone ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service Training
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience Any employee who interacts with a customer is a candidate for customer service training. In addition to customer service representatives, this includes other positions such as receptionists, technical support representatives, field service technicians, sales engineers, shopkeepers, waiters, etc. Content Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction Human communication, or anthroposemiotics, is a field of study dedicated to understanding how humans communicate. Humans' ability to communicate with one another would not be possible without an understanding of what we are ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Mystery Shopping
Mystery shopping is a process by which a company measures its own quality of sales and service, job performance or regulatory compliance by having a researcher pose as a customer and report their experience. Mystery shoppers typically mirror common consumer behaviors to test the consistency of the habits deemed important to a specific brand or industry. Mystery shoppers, who primarily operate as independent contractors or gig workers, submit detailed reports and feedback about their experiences. The method is also used by marketing research companies to gather specific information about a market or competitors, including products and services. Mystery shopping can take the form of physical visits to business premises, or calling companies to evaluate their customer experience (often called mystery calling or customer experience research calling). Industries and common usage Mystery shopping assessments and reports range from simple questionnaires to audio and video recordin ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Festus Mogae
Festus Gontebanye Mogae (born 21 August 1939) is a Motswana politician and economist who served as the third President of Botswana from 1998 to 2008. He succeeded Quett Masire as President in 1998 and was re-elected in October 2004. After ten years in office, he stepped down in 2008 and was succeeded by Lieutenant General Seretse Khama Ian Khama. Biography Early life Mogae studied economics in the United Kingdom, first at University College, Oxford, and then at the University of Sussex. He returned to Botswana to work as a civil servant before taking up posts with the International Monetary Fund and the Bank of Botswana. He later then served as the governor of Bank of Botswana from 1980 to 1981. He served as the Minister of Finance from 1989 to 1998. He was Vice-President of Botswana from 1991 to 1998. Presidency Mogae's party, the Botswana Democratic Party (BDP), retained power in the October 1999 general election, and Mogae was sworn in for a five-year term on 20 Octob ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Economy Of Botswana
The economy of Botswana is currently one of the world's fastest growing economies, averaging about 5% per annum over the past decade. Growth in private sector employment averaged about 10% per annum during the first 30 years of the country's independence. After a period of stagnation at the turn of the 21st century, Botswana's economy registered strong levels of growth, with GDP growth exceeding 6–7% targets. Botswana has been praised by the African Development Bank for sustaining one of the world's longest economic booms. Economic growth since the late 1960s has been on par with some of Economy of Asia, Asia's largest economies. The government has consistently maintained budget surpluses and has extensive foreign-exchange reserves. Botswana's impressive economic record compared to some of its neighbors has been built on a foundation of List of diamond mines#Botswana, diamond mining, prudent fiscal policies, and a cautious foreign policy. Botswana's economy is mostly dependent o ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Organisations Based In Botswana
An organization or organisation (Commonwealth English; see spelling differences) is an entity—such as a company, or corporation or an institution (formal organization), or an association—comprising one or more people and having a particular purpose. Organizations may also operate secretly or illegally in the case of secret societies, criminal organizations, and resistance movements. And in some cases may have obstacles from other organizations (e.g.: MLK's organization). What makes an organization recognized by the government is either filling out incorporation or recognition in the form of either societal pressure (e.g.: Advocacy group), causing concerns (e.g.: Resistance movement) or being considered the spokesperson of a group of people subject to negotiation (e.g.: the Polisario Front being recognized as the sole representative of the Sahrawi people and forming a partially recognized state.) Compare the concept of social groups, which may include non-organiza ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
