|
Citizen's Charter
The Citizen's Charter was a British political initiative launched by the then prime minister, John Major, on 22 July 1991, less than a year into his premiership. Aims It aimed to improve public services A public service or service of general (economic) interest is any service (economics), service intended to address the needs of aggregate members of a community, whether provided directly by a public sector agency, via public financing availab ... in the UK by: *Making administration accountable and more user-focused. *Ensuring transparency and the right to information in an open and easy to understand manner. *Taking measures to improve performance in the civil service. *Adopting a stakeholder approach. All public services, from hospitals to prison services, local government offices to fire services, would have to publish clear targets for levels of service. NHS patients would have guaranteed time limits for all consultations, and there were individual Charters for schools, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Prime Minister
A prime minister or chief of cabinet is the head of the cabinet and the leader of the ministers in the executive branch of government, often in a parliamentary or semi-presidential system. A prime minister is not the head of state, but rather the head of government, serving as the chief of the executive under either a monarch or a president in a republican form of government. In parliamentary systems of government (be they constitutional monarchies or parliamentary republics), the Prime Minister (or occasionally a similar post with a different title, such as the Chancellor of Germany) is the most powerful politician and the functional leader of the state, by virtue of commanding the confidence of the legislature. The head of state is typically a ceremonial officer, though they may exercise reserve powers to check the Prime Minister in unusual situations. Under some presidential systems, such as South Korea and Peru, the prime minister is the leader or the most s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
John Major
Sir John Major (born 29 March 1943) is a British retired politician who served as Prime Minister of the United Kingdom and Leader of the Conservative Party (UK), Leader of the Conservative Party from 1990 to 1997. Following his defeat to Tony Blair's Labour Party (United Kingdom), Labour Party in the 1997 United Kingdom general election, 1997 general election, he became Leader of the Opposition (United Kingdom), Leader of the Opposition, serving in this role from May to June 1997. He previously held Cabinet of the United Kingdom, Cabinet positions under Margaret Thatcher, his last as Chancellor of the Exchequer from 1989 to 1990. Major was Member of Parliament (United Kingdom), Member of Parliament (MP) for Huntingdon (UK Parliament constituency), Huntingdon, formerly Huntingdonshire (UK Parliament constituency), Huntingdonshire, from 1979 to 2001. Since stepping down as an MP in 2001, Major has focused on writing and his business, sporting, and charity work, and has occasiona ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Public Services
A public service or service of general (economic) interest is any service (economics), service intended to address the needs of aggregate members of a community, whether provided directly by a public sector agency, via public financing available to private businesses or voluntary organisations, or by private businesses subject to government regulation. Some public services are provided on behalf of a government's residents or in the public interest, interest of its citizens. The term is associated with a social consensus (usually expressed through democratic elections) that certain services should be available to all, regardless of income, physical ability or intelligence, mental acuity. Examples of such services include the Fire department, fire services, police, air force, paramedics and public broadcasting, public service broadcasting. Even where public services are neither publicly provided nor Public finance, publicly financed, they are usually subject to regulation beyond ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Charter Mark
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement. History The Charter Mark was an award demonstrating the achievement of ''national standard for excellence in customer service'' in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen's Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector. In 2005, the system was reviewed, and it was recommended the scheme be replaced. Accordingly, the Customer Service Excellence standard was launched, and a phased transfer was initiated. Applications for Charter Marks were officially closed on 30 June 2008, with the official final validity date becoming 30 June 2011. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Dennis Kavanagh
Dennis Kavanagh (born 27 March 1941) is a British political analyst and since 1996 has been Professor of Politics at the University of Liverpool, and now Emeritus Professor. He has written extensively on post- war British politics. With David Butler, he wrote the series of books on British general elections, such as ''The British General Election of 2010'', and most recently, ''The British General Election of 2015''. See also * Nuffield Election Studies References Bibliography *Dennis Kavanagh, ''Consensus Politics from Attlee to Thatcher'' ( Institute of Contemporary British History, 1989) *Dennis Kavanagh, ''Thatcherism and British Politics: The End of Consensus?'' (Oxford University Press, 1990) *Dennis Kavanagh, ''Politics and Personalities'' (Palgrave Macmillan, 1990) *Dennis Kavanagh, ''Political Science and Political Behaviour'' (Routledge, 1993) *Dennis Kavanagh, ''Election Campaigning: The New Marketing of Politics'' (Blackwell, 1995) *Dennis Kavanagh, ''The Reor ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Cones Hotline
The Cones Hotline was a telephone hotline introduced by the Prime Minister of the United Kingdom John Major in June 1992 to allow members of the public to enquire about roadworks on the country's roads and report areas where traffic cones had been deployed on a road (to close a lane or otherwise restrict traffic flow) for no apparent reason. The telephone number for the hotline (originally 0345 504030, later 08457 504030, then 0300 1235000) was usually displayed on signs after sections of roadworks. Between March 1994 to March 1995 the hotline was staffed by a single person during office hours and by the duty staff out of hours. It moved to an external contractor for six months, before being brought back in house in September 1995. The hotline was widely seen as being a waste of government resources, costing several thousand pounds per year to run. In September 1995, having fielded 17,000 calls, it was announced that the hotline would transition into a new system. Legacy ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
The Independent
''The Independent'' is a British online newspaper. It was established in 1986 as a national morning printed paper. Nicknamed the ''Indy'', it began as a broadsheet and changed to tabloid format in 2003. The last printed edition was published on Saturday 26 March 2016, leaving only the online edition. The daily edition was named National Newspaper of the Year at the 2004 British Press Awards. ''The Independent'' won the Brand of the Year Award in The Drum Awards for Online Media 2023. History 1980s Launched in 1986, the first issue of ''The Independent'' was published on 7 October in broadsheet format.Dennis Griffiths (ed.) ''The Encyclopedia of the British Press, 1422–1992'', London & Basingstoke: Macmillan, 1992, p. 330. It was produced by Newspaper Publishing plc and created by Andreas Whittam Smith, Stephen Glover and Matthew Symonds. All three partners were former journalists at ''The Daily Telegraph'' who had left the paper towards the end of Lord Hartwell' ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Service Excellence
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement. History The Charter Mark was an award demonstrating the achievement of ''national standard for excellence in customer service'' in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen's Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector. In 2005, the system was reviewed, and it was recommended the scheme be replaced. Accordingly, the Customer Service Excellence standard was launched, and a phased transfer was initiated. Applications for Charter Marks were officially closed on 30 June 2008, with the official final validity date becoming 30 June 2011. ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
