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Call Center
A call centre (English in the Commonwealth of Nations, Commonwealth spelling) or call center (American English, American spelling; American and British English spelling differences#-re, -er, see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including Letter (message), letters, faxes, live support software, social media, instant message, and email ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Police Contact Centre 1970
The police are Law enforcement organization, a constituted body of Law enforcement officer, people empowered by a State (polity), state with the aim of Law enforcement, enforcing the law and protecting the Public order policing, public order as well as the public itself. This commonly includes ensuring the safety, health, and possessions of citizens, and to prevent crime and civil disorder. Their lawful powers encompass arrest and the use of force legitimized by the state via the monopoly on violence. The term is most commonly associated with the police forces of a sovereign state that are authorized to exercise the Law enforcement agency powers, police power of that state within a defined legal or territorial area of responsibility. Police forces are often defined as being separate from the military and other organizations involved in the defense of the state against foreign aggressors; however, gendarmerie are military units charged with civil policing. Police forces are usua ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Computer Network
A computer network is a collection of communicating computers and other devices, such as printers and smart phones. In order to communicate, the computers and devices must be connected by wired media like copper cables, optical fibers, or by wireless communication. The devices may be connected in a variety of network topologies. In order to communicate over the network, computers use agreed-on rules, called communication protocols, over whatever medium is used. The computer network can include personal computers, Server (computing), servers, networking hardware, or other specialized or general-purpose Host (network), hosts. They are identified by network addresses and may have hostnames. Hostnames serve as memorable labels for the nodes and are rarely changed after initial assignment. Network addresses serve for locating and identifying the nodes by communication protocols such as the Internet Protocol. Computer networks may be classified by many criteria, including the tr ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Oxford English Dictionary
The ''Oxford English Dictionary'' (''OED'') is the principal historical dictionary of the English language, published by Oxford University Press (OUP), a University of Oxford publishing house. The dictionary, which published its first edition in 1884, traces the historical development of the English language, providing a comprehensive resource to scholars and academic researchers, and provides ongoing descriptions of English language usage in its variations around the world. In 1857, work first began on the dictionary, though the first edition was not published until 1884. It began to be published in unbound Serial (literature), fascicles as work continued on the project, under the name of ''A New English Dictionary on Historical Principles; Founded Mainly on the Materials Collected by The Philological Society''. In 1895, the title ''The Oxford English Dictionary'' was first used unofficially on the covers of the series, and in 1928 the full dictionary was republished in 10 b ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Christopher C
Christopher is the English language, English version of a Europe-wide name derived from the Greek language, Greek name Χριστόφορος (''Christophoros'' or ''Christoforos''). The constituent parts are Χριστός (''Christós''), "Jesus, Christ" or "Anointing, Anointed", and φέρειν (''phérein''), "to bear"; hence the "Christ-bearer". As a given name, 'Christopher' has been in use since the 10th century. In English, Christopher may be abbreviated as "Chris", "Topher", and sometimes "Kit (given name), Kit". It was frequently the most popular male first name in the United Kingdom, having been in the top twenty in England and Wales from the 1940s until 1995, although it has since dropped out of the top 100. Within the United Kingdom, the name is most common in England and not so common in Wales, Scotland, or Northern Ireland. Cognates in other languages *Afrikaans: Christoffel, Christoforus *Albanian language, Albanian: Kristofer, Kristofor, Kristoforid, Kristo *A ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Science And Invention In Birmingham
Birmingham is one of England's principal industrial centres and has a history of industrial and scientific innovation. It was once known as 'city of a thousand trades' and in 1791, Arthur Young (agriculturist), Arthur Young (the writer and commentator on British economic life) described Birmingham as "the first manufacturing town in the world". Right up until the mid-19th century Birmingham was regarded as the prime industrial urban town in Britain and perhaps the world, the town's rivals were more specific in their trade bases. Mill (grinding), Mills and foundries across the world were helped along by the advances in steam power and engineering that were taking place in the city. The town offered a vast array of industries and was the world's leading manufacturer of metal ware, although this was by no means the only trade flourishing in the town. By the year 2000, of the 4,000 inventions copyrighted annually in the UK, 2,800 came from within a 35-mile radius of Birmingham. Peter ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Birmingham Press And Mail
Birmingham ( ) is a City status in the United Kingdom, city and metropolitan borough in the metropolitan county of West Midlands (county), West Midlands, within the wider West Midlands (region), West Midlands region, in England. It is the List of English districts by population, largest local authority district in England by population and the second-largest city in Britain – commonly referred to as the second city of the United Kingdom – with a population of million people in the city proper in . Birmingham borders the Black Country to its west and, together with the city of Wolverhampton and towns including Dudley and Solihull, forms the West Midlands conurbation. The royal town of Sutton Coldfield is incorporated within the city limits to the northeast. The urban area has a population of 2.65million. Located in the West Midlands (region), West Midlands region of England, Birmingham is considered to be the social, cultural, financial and commercial centre of the Midland ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Off-premises Extension
An off-premises extension (OPX), sometimes also known as off-premises station (OPS), is an extension telephone at a location distant from its servicing exchange. One type of off-premises extension, connected to a private branch exchange (PBX), is generally used to provide employees with access to a company telephone system while they are out of the office. Off-premises extensions are used in distributed environments, serving locations that are too far from the PBX to be served by on-premises wiring. Another type of off-premises extension, connected to a public telephone exchange, is generally used to allow a private phone line to ring at a second location. For example, the owner of a business may have an OPX for their home phone at the business location, allowing them to avoid missing calls to the home phone. Telephone service providers charge a significant monthly rate for an OPX, partly calculated by the distance; in extreme cases, the distance may result in a rate higher than ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Forbes
''Forbes'' () is an American business magazine founded by B. C. Forbes in 1917. It has been owned by the Hong Kong–based investment group Integrated Whale Media Investments since 2014. Its chairman and editor-in-chief is Steve Forbes. The company is headquartered in Jersey City, New Jersey. Sherry Phillips is the current CEO of Forbes as of January 1, 2025. Published eight times per year, ''Forbes'' feature articles on finance, industry, investing, and marketing topics. It also reports on related subjects such as technology, communications, science, politics, and law. It has an international edition in Asia as well as editions produced under license in 27 countries and regions worldwide. The magazine is known for its lists and rankings, including its lists of the richest Americans (the Forbes 400, ''Forbes'' 400), of 30 notable people under the age of 30 (the Forbes 30 Under 30, ''Forbes'' 30 under 30), of America's wealthiest celebrities, of the world's top companies (the Fo ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Customer Relationship Management
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers. By leveraging data-driven insights, CRM helps businesses optimize communication, enhance customer satisfaction, and drive sustainable growth. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many services come with a softphone), email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. CRM may be used with past, present or potential customers. The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as CRM. This complete connection covers direct contact with customers, such as sales and service-related operations, forecasting, ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
McKinsey & Company
McKinsey & Company (informally McKinsey or McK) is an American multinational strategy and management consulting firm that offers professional services to corporations, governments, and other organizations. Founded in 1926 by James O. McKinsey, McKinsey is the oldest and largest of the " MBB" management consultancies. The firm mainly focuses on the finances and operations of their clients. Under the direction of Marvin Bower, McKinsey expanded into Europe during the 1940s and 1950s. In the 1960s, McKinsey's Fred Gluck—along with Boston Consulting Group's Bruce Henderson, Bill Bain at Bain & Company, and Harvard Business School's Michael Porter—initiated a program designed to transform corporate culture. A 1975 publication by McKinsey's John L. Neuman introduced the business practice of "overhead value analysis" that contributed to a downsizing trend that eliminated many jobs in middle management. McKinsey has been the subject of significant controversy and is the s ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Although chatbots have existed since the late 1960s, the field gained widespread attention in the early 2020s due to the popularity of OpenAI's ChatGPT, followed by alternatives such as Microsoft's Copilot, DeepSeek and Google's Gemini. Such examples reflect the recent practice of basing such products upon broad foundational large language models, such as GPT-4 or the Gemini language model, that get fine-tuned so as to target specific tasks or applications (i.e., simulating human conversat ... [...More Info...] [...Related Items...] OR: [Wikipedia] [Google] [Baidu] |
