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AI Chatbot
A chatbot (originally chatterbot) is a software application or web interface designed to have textual or spoken conversations. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. Although chatbots have existed since the late 1960s, the field gained widespread attention in the early 2020s due to the popularity of OpenAI's ChatGPT, followed by alternatives such as Microsoft's Copilot, DeepSeek and Google's Gemini. Such examples reflect the recent practice of basing such products upon broad foundational large language models, such as GPT-4 or the Gemini language model, that get fine-tuned so as to target specific tasks or applications (i.e., simulating human conversati ...
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FRIDA (FReedom Of Information Digital Assistant) Welcome Interface (May 2023)
Frida, Frieda, or Freida may refer to: People and fictional characters *Frida (given name), any of several people or characters ** *Frieda (surname), any of several people or characters *Afroditi Frida (born 1964), Greek singer *Frida (singer) (born 1945), stage name of Anni-Frid Lyngstad of the pop band ABBA Arts and entertainment * Frida (2002 film), ''Frida'' (2002 film), about artist Frida Kahlo ** Frida (soundtrack), ''Frida'' (soundtrack), for the 2002 film * Frida (2024 film), ''Frida'' (2024 film), a documentary about Frida Kahlo *''Frida: A Biography of Frida Kahlo'', a 1983 book by Hayden Herrera *Frida (album), ''Frida'' (album), a 1971 album by Frida Lyngstad *Frida (opera), ''Frida'' (opera), a 1991 opera based on the life of Frida Kahlo *Frieda (play), ''Frieda'' (play), a 1946 play by Ronald Millar *Frieda (film), ''Frieda'' (film), a 1947 British postwar drama *Frida (ballet), 2020, based on the life of Frida Kahlo Places *Frieda (Werra), a river in Germany *72 ...
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Large Language Models
A large language model (LLM) is a language model trained with Self-supervised learning, self-supervised machine learning on a vast amount of text, designed for natural language processing tasks, especially Natural language generation, language generation. The largest and most capable LLMs are Generative pre-trained transformer, generative pretrained transformers (GPTs), which are largely used in Generative artificial intelligence, generative Chatbot, chatbots such as ChatGPT or Gemini (chatbot), Gemini. LLMs can be Fine-tuning (deep learning), fine-tuned for specific tasks or guided by prompt engineering. These models acquire Predictive learning, predictive power regarding syntax, semantics, and Ontology (information science), ontologies inherent in human Text corpus, language corpora, but they also inherit inaccuracies and Algorithmic bias, biases present in the Training, validation, and test data sets, data they are trained in. History Before the emergence of transformer-bas ...
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Joseph Weizenbaum
Joseph Weizenbaum (8 January 1923 – 5 March 2008) was a German-American computer scientist and a professor at Massachusetts Institute of Technology, MIT. He is the namesake of the Weizenbaum Award and the Weizenbaum Institute. Life and career Born in Berlin, Germany to Jewish parents, he escaped Nazi Germany in January 1936, immigrating with his family to the United States. He started studying mathematics in 1941 at Wayne State University, in Detroit, Michigan. In 1942, he interrupted his studies to serve in the United States Army Air Corps, U.S. Army Air Corps as a meteorologist, having been turned down for cryptology work because of his "enemy alien" status. After the war, in 1946, he returned to Wayne State, obtaining his B.S. in Mathematics in 1948, and his M.S. in 1950. Around 1952, as a research assistant at Wayne, Weizenbaum worked on analog computers and helped create a digital computer. In 1956, he worked for General Electric on Electronic Recording Machine, Accounting ...
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Real-time Computing
Real-time computing (RTC) is the computer science term for Computer hardware, hardware and software systems subject to a "real-time constraint", for example from Event (synchronization primitive), event to Event (computing), system response. Real-time programs must guarantee response within specified time constraints, often referred to as "deadlines".Mordechai Ben-Ari, Ben-Ari, Mordechai; "Principles of Concurrent and Distributed Programming", ch. 16, Prentice Hall, 1990, , p. 164 The term "real-time" is also used in Computer simulation, simulation to mean that the simulation's clock runs at the same speed as a real clock. Real-time responses are often understood to be in the order of milliseconds, and sometimes microseconds. A system not specified as operating in real time cannot usually ''guarantee'' a response within any timeframe, although ''typical'' or ''expected'' response times may be given. Real-time processing ''fails'' if not completed within a specified deadline rela ...
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Computer Program
A computer program is a sequence or set of instructions in a programming language for a computer to Execution (computing), execute. It is one component of software, which also includes software documentation, documentation and other intangible components. A ''computer program'' in its human-readable form is called source code. Source code needs another computer program to Execution (computing), execute because computers can only execute their native machine instructions. Therefore, source code may be Translator (computing), translated to machine instructions using a compiler written for the language. (Assembly language programs are translated using an Assembler (computing), assembler.) The resulting file is called an executable. Alternatively, source code may execute within an interpreter (computing), interpreter written for the language. If the executable is requested for execution, then the operating system Loader (computing), loads it into Random-access memory, memory and ...
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Intelligence
Intelligence has been defined in many ways: the capacity for abstraction, logic, understanding, self-awareness, learning, emotional knowledge, reasoning, planning, creativity, critical thinking, and problem-solving. It can be described as the ability to perceive or infer information and to retain it as knowledge to be applied to adaptive behaviors within an environment or context. The term rose to prominence during the early 1900s. Most psychologists believe that intelligence can be divided into various domains or competencies. Intelligence has been long-studied in humans, and across numerous disciplines. It has also been observed in the cognition of non-human animals. Some researchers have suggested that plants exhibit forms of intelligence, though this remains controversial. Etymology The word '' intelligence'' derives from the Latin nouns '' intelligentia'' or '' intellēctus'', which in turn stem from the verb '' intelligere'', to comprehend or perceive. In the M ...
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Turing Test
The Turing test, originally called the imitation game by Alan Turing in 1949,. Turing wrote about the ‘imitation game’ centrally and extensively throughout his 1950 text, but apparently retired the term thereafter. He referred to ‘ istest’ four times—three times in pp. 446–447 and once on p. 454. He also referred to it as an ‘experiment’—once on p. 436, twice on p. 455, and twice again on p. 457—and used the term ‘viva voce’ (p. 446). See also #Versions, below. Turing gives a more precise version of the question later in the paper: " ese questions reequivalent to this, 'Let us fix our attention on one particular digital computer C. Is it true that by modifying this computer to have an adequate storage, suitably increasing its speed of action, and providing it with an appropriate programme, C can be made to play satisfactorily the part of A in the imitation game, the part of B being taken by a man? is a test of a machine's ability to exhibit intellige ...
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Computing Machinery And Intelligence
"Computing Machinery and Intelligence" is a seminal paper written by Alan Turing on the topic of artificial intelligence. The paper, published in 1950 in ''Mind (journal), Mind'', was the first to introduce his concept of what is now known as the Turing test to the general public. Turing's paper considers the question "Can machines think?" Turing says that since the words "think" and "machine" cannot clearly be defined, we should "replace the question by another, which is closely related to it and is expressed in relatively unambiguous words." To do this, he must first find a simple and unambiguous idea to replace the word "think", second he must explain exactly which "machines" he is considering, and finally, armed with these tools, he formulates a new question, related to the first, that he believes he can answer in the affirmative. Turing's test Rather than trying to determine if a machine is thinking, Turing suggests we should ask if the machine can win a game, called the ...
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Alan Turing
Alan Mathison Turing (; 23 June 1912 – 7 June 1954) was an English mathematician, computer scientist, logician, cryptanalyst, philosopher and theoretical biologist. He was highly influential in the development of theoretical computer science, providing a formalisation of the concepts of algorithm and computation with the Turing machine, which can be considered a model of a general-purpose computer. Turing is widely considered to be the father of theoretical computer science. Born in London, Turing was raised in southern England. He graduated from University of Cambridge, King's College, Cambridge, and in 1938, earned a doctorate degree from Princeton University. During World War II, Turing worked for the Government Code and Cypher School at Bletchley Park, Britain's codebreaking centre that produced Ultra (cryptography), Ultra intelligence. He led Hut 8, the section responsible for German naval cryptanalysis. Turing devised techniques for speeding the breaking of Germ ...
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Virtual Assistant
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to streamline task execution. The interaction may be via text, graphical interface, or voice - as some virtual assistants are able to interpret human speech and respond via synthesized voices. In many cases, users can ask their virtual assistants questions, control home automation devices and media playback, and manage other basic tasks such as email, to-do lists, and calendars - all with verbal commands. In recent years, prominent virtual assistants for direct consumer use have included Apple's Siri, Amazon Alexa, Google Assistant, and Samsung's Bixby. Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. Into the 2020s, the emergence of artificial intelligence ...
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Customer Support
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc. See also * Customer success *Automation *Customer s ...
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Customer Service
Customer service is the assistance and advice provided by a company to those who buy or use its products or services, either in person or remotely. Customer service is often practiced in a way that reflects the strategies and values of a firm, and levels vary according to the industry. Good quality customer service is usually measured through customer retention. Successful customer service interactions are dependent on employees "who can adjust themselves to the personality of the customer". Customer service for some firms is part of the firm's intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. Many organisations have already adopted AI chatbots to improve their customer service experience.Krishnan, ...
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