William J. (Bill) Kettinger (born ca. 1955) an American computer scientist and is the William S. Lee Distinguished Professor in

Management Information Systems A management information system (MIS) is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves peop ...

Clemson University Clemson University () is a public land-grant research university in Clemson, South Carolina. Founded in 1889, Clemson is the second-largest university in the student population in South Carolina. For the fall 2019 semester, the university enro ...

, known for his work in the field of

business process modelling Business process modeling (BPM) in business process management and systems engineering is the activity of representing processes of an enterprise, so that the current business processes may be analyzed, improved, and automated. BPM is typically ...

and

business process reengineering Business process re-engineering (BPR) is a business management strategy originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. BPR aims to help organizations fundam ...

.Hong, Kyung-Kwon, and Young-Gul Kim.
The critical success factors for ERP implementation: an organizational fit perspective
" ''Information & Management'' 40.1 (2002): 25-40.

Biography

Kettinger received his bachelor's degree from

Northeastern University Northeastern University (NU) is a private university, private research university with its main campus in Boston. Established in 1898, the university offers undergraduate and graduate programs on its main campus as well as satellite campuses in ...

in 1976, and his master's degree from the

University of Massachusetts Amherst The University of Massachusetts Amherst (UMass Amherst, UMass) is a public research university in Amherst, Massachusetts and the sole public land-grant university in Commonwealth of Massachusetts. Founded in 1863 as an agricultural college, it ...

in 1979. At the University of South Carolina in 1991 he received an MS with the thesis, entitled "A Model of Research Communication and Media Selection and Use", and in 1992 his PhD with the thesis entitled "Inter-organizational Computer-based Communication."William J. Kettinger CV
at Tecnológico de Monterre website. Accessed 09.2014. Kettinger started his academic career as researcher at the Bureau of Governmental Research and Service of the University of South Carolina. At the universities Management Science Department Moore School of Business appointed assistant professor in 1993, associate professor in 1999 and full professor in 2006. At the University of South Carolina Kettinger held administrative positions as Associate Director of the Institute of Information Management from 1982 to 1984; Assistant Dean for Information and Technology Resources at the College of Business Administration from 1989 to 1993; Director of the Center for Information Management and Technology Research (CIMTR) from 1993 to 2004; and PhD Coordinator at the Management Science Department from 2001 to 2006.

Selected publications

* Varun Grover and William J. Kettinger (eds.), ''Business Process Change: Reengineering Concepts, Methods and Technologies,'' IDEA Group Publishing Inc, 1995. * Varun Grover and William J. Kettinger (eds.), ''Process Think: Winning Perspectives For Business Change in the Information Age,'' IDEA Group Publishing Inc, 2000. * Donald A. Marchand, William J. Kettinger and John D. Rollins, ''Making the Invisible, Visible: How Companies Win with the Right Information, People and IT.'' John Wiley Publishing, 2001. * Donald A. Marchand, William J. Kettinger and John D. Rollins. ''Information Orientation: The Link to Business Performance,'' Oxford University Press, 2002. Articles, a selection: * Kettinger, William J., and Choong C. Lee. "Perceived service quality and user satisfaction with the information services function*." ''Decision sciences'' 25.5‐6 (1994): 737-766. * Grover, Varun, et al. "The implementation of business process reengineering." ''Journal of Management Information Systems'' (1995): 109-144. * Kettinger, William J., James TC Teng, and Subashish Guha.
Business process change: a study of methodologies, techniques, and tools
" ''MIS Quarterly'' (1997): 55-80.

References

External links

Faculty Profile - Bill Kettinger
at memphis.edu. {{DEFAULTSORT:Kettinger, William J. Year of birth missing (living people) Living people American computer scientists Information systems researchers