VOSS Solutions (or VisionOSS) is a British-founded multinational provider of digital workplace management technology, headquartered in

Garland, Texas Garland is a city in the U.S. state of Texas. It is located northeast of Dallas and is a part of the Dallas–Fort Worth metroplex. It is located within Dallas County except for small portions located in Collin and Rockwall Counties. At the ...

, that provides

automation Automation describes a wide range of technologies that reduce human intervention in processes, namely by predetermining decision criteria, subprocess relationships, and related actions, as well as embodying those predeterminations in machines ...

management

software Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work. ...

History

VOSS Solutions was established in 2003 and headquartered in

Richardson, Texas Richardson is a city in Dallas and Collin counties in the U.S. state of Texas. As of the 2020 United States census, the city had a total population of 119,469. Richardson is an inner suburb of the city of Dallas. It is home to the University ...

, with additional offices in

Reading, Berkshire Reading ( ) is a town and borough in Berkshire, Southeast England, southeast England. Located in the Thames Valley at the confluence of the rivers River Thames, Thames and River Kennet, Kennet, the Great Western Main Line railway and the M4 mot ...

, United Kingdom and

Cape Town Cape Town ( af, Kaapstad; , xh, iKapa) is one of South Africa's three capital cities, serving as the seat of the Parliament of South Africa. It is the legislative capital of the country, the oldest city in the country, and the second largest ...

, South Africa. The company was co-founded by Henry Barton, Christopher May, Derek Lipscombe and Stefan Peters in

, United Kingdom. Lipscombe is a

director Director may refer to: Literature * ''Director'' (magazine), a British magazine * ''The Director'' (novel), a 1971 novel by Henry Denker * ''The Director'' (play), a 2000 play by Nancy Hasty Music * Director (band), an Irish rock band * ''D ...

of VOSS Solutions, Barton is the

vice-president A vice president, also director in British English, is an officer in government or business who is below the president (chief executive officer) in rank. It can also refer to executive vice presidents, signifying that the vice president is on ...

of strategy and Peters is the vice-president of sales. The company's chief executive officer (CEO) is Michael Frayne. Frayne usually contributes to ''Cisco Telephony Tribune'', an independent report on the Cisco

telephony Telephony ( ) is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is i ...

market published by Telecom Reseller. VOSS became Cisco System's market partner in 2005 for the service provider managed services market and is the UC management platform in Cisco's Hosted Collaboration Solution (HCS). The company is a past winner of the Total Telecom ''World Vendor Awards''. It is a past finalist of the

UBM Tech UBM Technology Group, formerly CMP Publications, was a business-to-business multimedia company that provided information and integrated marketing services to technology professionals worldwide. It offered marketers and advertisers services such as ...

''Best of Enterprise Connect'', the European Tech Tour ''UK & Ireland Tech Tour'',

The Sunday Times ''The Sunday Times'' is a British newspaper whose circulation makes it the largest in Britain's quality press market category. It was founded in 1821 as ''The New Observer''. It is published by Times Newspapers Ltd, a subsidiary of News UK, w ...

''Tech Track 100'' and the Clearwater ''Cloudex 20:20''. The company raised funding from investors in 2008 and 2011. VOSS Solutions' $12m

series B A venture round is a type of funding round used for venture capital financing, by which startup companies obtain investment, generally from venture capitalists and other institutional investors. The availability of venture funding is among the ...

funding round in 2008 was spearheaded by Eden Ventures and XAnge Private Equity. The first phase of the company's $10m

series C A venture round is a type of funding round used for venture capital financing, by which startup companies obtain investment, generally from venture capitalists and other institutional investors. The availability of venture funding is among the ...

funding round in 2011 was led by

Intel Capital Intel Capital is a division of Intel Corporation, set up to manage corporate venture capital, global investment, mergers and acquisitions. Intel Capital makes equity investments in a range of technology startups and companies offering hardware, s ...

, and included investment from existing investors Eden Ventures and XAnge Private Equity. Vodafone Ventures led the second phase of the

funding round, acquiring an 8% stake. In 2015, VOSS onboarded its 100th service provider customer and expanded its offering to include reporting and analytics products. In 2016, VOSS started supporting both Microsoft and Cisco technology. In 2017, VOSS signed an OEM agreement with LayerX Technologies, addressing the growing market need for insight into and understanding of UC platform performance. VOSS entered the contact center management market in 2019, and the Phone Server market in 2020 VOSS was voted Best Service Management vendor by UC Today in 2020. In 2021, VOSS launched VOSS MaaS – a UC automation management tool in a hosted delivery model. In 2021, VOSS Solutions announced its latest round of funding – $15m – from existing investors and shareholders to position the company for ongoing growth and expansion. The growth funding round was led by Verdane, the Northern European specialist growth equity investor, expanding the investment firm's shareholding in the company, with new investment capital from Claret Capital Partners who participated with both equity and debt. Existing investors, Vodafone Ventures and Foncière Georges Mignon NV, also supported the funding round. At this time, VOSS also acquired LayerX.

Products and services

VOSS Solutions is a developer of

unified communications Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including ...

and collaboration service delivery and management software, with a focus on highly agile service orchestration. It is a provider of

and collaboration

middleware Middleware is a type of computer software that provides services to software applications beyond those available from the operating system. It can be described as "software glue". Middleware makes it easier for software developers to implement c ...

. The company is also a developer of

SIP Trunking SIP trunking is a voice over Internet Protocol (VoIP) technology and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications t ...

and SIP Application Server solutions. It has developed a number of unified communications and collaboration tools, including Unified Communications Business Analytics Solution (UC-BAS) and VOSS Migration Services, previously called Unified Communications On-Boarding Toolset (UC-OBT) or User Deployment Service. Its core product is the VOSS-4-UC

service delivery platform A service delivery platform (SDP) is a set of components that provides a delivery architecture (such as service creation, session control and protocols) for a type of service delivered to consumer, whether it be a customer or other system. Althoug ...

VOSS Migrate

VOSS Migrate uses a sophisticated and revolutionary methodology to discover, extract, transform, validate, and load large volumes of users, devices and UC services, to enable organizations to rapidly and efficiently carry out UC migration projects. It is designed to work with Cisco Hosted Collaboration Solution (HCS),

Microsoft Microsoft Corporation is an American multinational technology corporation producing computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washin ...

Avaya Avaya Holdings Corp., often shortened to Avaya (), is an American multinational technology company headquartered in Durham, North Carolina, that provides cloud communications and workstream collaboration services. The company's platform inclu ...

, Zoom, Pexip and other UC platforms.

VOSS Automate

VOSS Automate is a real-time automated

and collaboration

. It is a policy based platform that supports centralized creation and management of unified communications services and applications. VOSS works in multi-vendor and hybrid environments, and it supports both private and public

cloud In meteorology, a cloud is an aerosol consisting of a visible mass of miniature liquid droplets, frozen crystals, or other particles suspended in the atmosphere of a planetary body or similar space. Water or various other chemicals may ...

. It is designed to provide management and provisioning of unified communications and collaboration services for large enterprises and service providers or telecommunication networks. Features of VOSS include web-based administration, central management with devolved admin and self-service, collaboration management across the lifecycle of a UC service, and contact center management. It is a business process layer that seamlessly integrates with third party UC, collaboration and other business tools, overarching the network infrastructure and communications architecture, to provide a single pane of glass view of the entire UC estate.

Affiliations

The VOSS

is deployed in many enterprise and service providers or telecommunication networks, including

Inteliquent Inteliquent is a communications enabler offering network-based voice and messaging services to wireless, cable, carriers and communication service providers. The products of Inteliquent include voice, toll-free, messaging, and emergency services. ...

Lattelecom Tet (styled as tet, previously Lattelekom and Lattelecom) is a Latvian internet service provider, telecommunications, technology and entertainment company. Since 2017, it also is an electricity service provider. The Tet Group provides IT, tele ...

, and

Qwest Qwest Communications International, Inc. was a United States telecommunications carrier. Qwest provided local service in 14 western and midwestern U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dako ...

., Aplines Health, BCX, Flexity, Axians, Bucher + Suter, Node4 BT partnered with Cisco and VOSS Solutions to deploy

-based

and collaboration services for the

2012 London Olympics The 2012 Summer Olympics (officially the Games of the XXX Olympiad and also known as London 2012) was an international multi-sport event held from 27 July to 12 August 2012 in London, England, United Kingdom. The first event, the ...

References