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UNITED AIRLINES, INC., commonly referred to as UNITED, is a major American airline headquartered in Chicago, Illinois
Illinois
. It is the world\'s third-largest airline when measured by revenue, after American Airlines
American Airlines
and Delta Air Lines . United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of Star Alliance , the world's largest airline alliance. Regional service is operated by independent carriers under the brand name United Express . Its main competitors are American Airlines
American Airlines
, Delta Air Lines , and Southwest Airlines .

United was founded in 1926 as VARNEY AIR LINES and was later known as UNITED AIR LINES (UAL). Just prior to the use of the United Airlines name, The Boeing
Boeing
Company operated a predecessor airline.

United operates out of nine airline hubs located in Chicago
Chicago
, Denver , Guam
Guam
, Houston
Houston
, Los Angeles , Newark , San Francisco
San Francisco
, Tokyo
Tokyo
and Washington, D.C.
Washington, D.C.
Chicago-O'Hare is United's largest hub, both in terms of passengers carried annually (16.8 million in 2016) and in terms of departures (181,488 in 2016). This passed George Bush Intercontinental in Houston, which carried 15.5 million with 178,019 departures. United operates maintenance bases in Cleveland and Orlando in addition to the maintenance locations located at United's hubs.

The company employs over 86,000 people while maintaining its headquarters in Chicago's Willis Tower
Willis Tower
(formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings , it is publicly traded under NYSE : UAL with a market capitalization of over $18 billion as of September 2014.

CONTENTS

* 1 History

* 2 Corporate identity

* 2.1 Original brand image * 2.2 Marketing themes * 2.3 Sponsorships

* 3 Corporate affairs

* 3.1 Headquarters * 3.2 Other facilities * 3.3 Environmental efforts * 3.4 Labor * 3.5 Animal transport * 3.6 Cyber security

* 4 Hubs

* 4.1 Current hubs * 4.2 Former hubs

* 5 Destinations

* 5.1 Africa * 5.2 Asia * 5.3 Australasia * 5.4 Europe
Europe
* 5.5 Middle East * 5.6 Pacific Islands * 5.7 Domestic * 5.8 Codeshare agreements

* 6 Fleet

* 6.1 Current fleet * 6.2 Historical fleet

* 7 Cabin

* 7.1 United Polaris First * 7.2 United Polaris Business * 7.3 United p.s. * 7.4 United First and United Business * 7.5 Economy Plus * 7.6 Economy Class * 7.7 Basic Economy

* 8 Reward services * 9 Accidents and incidents

* 10 Controversies

* 10.1 United 3411

* 11 See also

* 12 References

* 12.1 Bibliography

* 13 External links

HISTORY

Main article: History of United Airlines _ United Air Lines route map, 1940 United Boeing
Boeing
727-200 in the Stars and Bars Friend Ship_ livery at Los Angeles International Airport in August 1974 _ The United Airlines
United Airlines
"Friendship" A320-232 taxiing at Denver International Airport
Denver International Airport
United Boeing
Boeing
747SP in the 1974–1993 Rainbow Scheme_ The "Tulip" was the United Airlines logo from 1973 to 2010 Three United Boeing
Boeing
777-200ERs and a Boeing
Boeing
747-400 at San Francisco International Airport in 2008 The first Boeing
Boeing
777 in commercial service, United Airlines' N777UA, taking off from Amsterdam Airport Schiphol
Amsterdam Airport Schiphol
in 2005. This aircraft has since been repainted in the United-Continental livery. N778UA, the second Boeing
Boeing
777-200 to enter commercial service, bearing the post-merger livery, with the Continental globe and United name

United Airlines
United Airlines
traces its roots to the Varney Air Lines air mail service of Walter Varney , who also founded Varney Speed Lines from which Continental Airlines had originated. Founded in Boise, Idaho
Boise, Idaho
in 1926, the carrier flew the first contract air mail flight in the U.S. on April 6, 1926, marking the first scheduled airline service in the country's history with flights between Pasco, WA and Elko, NV via Boise.

In 1927, aviation pioneer William Boeing
Boeing
founded his airline Boeing Air Transport to operate the San Francisco
San Francisco
to Chicago
Chicago
air mail route. In 1929, Boeing
Boeing
merged his company with Pratt the subsidiary remained in operation until 2001.

In 1995, United became the first airline to introduce the Boeing
Boeing
777 in commercial service. In 1997, United co-founded the _Star Alliance _ airline partnership. In May 2000, United announced a plan to acquire US Airways for US$11.6 billion, but withdrew the offer in July 2001 before the United States Department of Justice barred the merger on antitrust grounds due to widespread objection from employee unions, customers and political leaders. May 2000 also saw a bitter contract dispute between United and its pilots' union over pay cuts and concessions to fund the ESOP and overtime work, causing summer flight cancellations until a salary increase was agreed upon.

During the September 11, 2001 attacks
September 11, 2001 attacks
, two of the four airliners hijacked and crashed by al-Qaeda members were United Airlines
United Airlines
aircraft ( United Airlines Flight 175 was flown into the south World Trade Center tower; United Airlines Flight 93 was crashed in a field in Pennsylvania after the passengers fought back against the hijackers). An airline industry downturn resulted, and coupled with economic difficulties, skyrocketing oil prices, and higher labor costs, the company lost US$2.14 billion in 2001. In the same year United applied for a US$1.5 billion loan guarantee from the federal Air Transportation Stabilization Board established in the wake of the September 11 attacks. After attempts to secure additional capital failed, UAL Corporation filed for Chapter 11 bankruptcy protection in December 2002 and the ESOP was terminated.

United's bankruptcy operations resulted in furloughing thousands of workers, closing all U.S. city ticket offices, cancelling several existing and planned routes, downsizing its Miami operations, closing maintenance bases, replacing employee pensions, and fleet reductions. The carrier also negotiated cost cuts with employees, suppliers, and contractors, and terminated feeder contracts with United Express carriers Atlantic Coast Airlines and Air Wisconsin . The carrier launched a new, all coach, low-cost carrier named Ted in 2003, and a luxury "p.s." (for "premium service") coast-to-coast service on re-configured 757s in 2004. In 2005, United cancelled its pension plan in the largest such default in U.S. corporate history.

In 2005, United announced it had raised US$3 billion in financing to exit bankruptcy and filed its Plan of Reorganization, as announced, on September 7, 2005. United Airlines
United Airlines
emerged from bankruptcy on February 1, 2006. In late 2006, Continental Airlines participated in preliminary merger discussions with United. On June 4, 2008, United announced it would close its Ted unit and reconfigure the subsidiary's aircraft for a return to mainline configuration.

On April 16, 2010, United resumed merger talks with Continental Airlines. (The two airlines had previously discussed merging in 2008.) The board of directors of both Continental and UAL Corporation 's United Airlines
United Airlines
reached an agreement to combine operations on May 2, 2010. While United would be the surviving airline, the merged airline would adopt Continental's logo and livery. Continental's CEO Jeff Smisek would head the new company. The merger was contingent upon shareholder and regulatory approval.

The United-Continental merger was approved by the European Commission in July 2010 and by the US Justice Department
US Justice Department
on August 27, 2010. On September 17, 2010, United's shareholders approved the merger deal with Continental Airlines. On October 1, 2010, UAL Corporation changed its name to United Continental Holdings, Inc. to reflect that both United Airlines, Inc. ("United") and the Company ("Continental") are its wholly owned subsidiaries. Both carriers planned to begin merging operations in 2011 to form the world's biggest carrier. The airline began operating under a single operating certificate from the FAA
FAA
on November 30, 2011, in the process retaining Continental's air operator\'s certificate , and surrendering the one of the original United.

On March 3, 2012, United "> Two United Airlines
United Airlines
Boeing
Boeing
777s in different liveries at San Francisco International Airport . The 777 on the right, which bears the "Battleship Gray" scheme, is on its takeoff roll on 28L, while the one on the left with the "Rising Blue" paint has some more taxiing to get to the same runway. Both have since been repainted with the United-Continental colors. Boeing
Boeing
787s feature a wavy gold stripe along the sides of the fuselage.

ORIGINAL BRAND IMAGE

See also: United Airlines
United Airlines
brand history

The pre-merger United logo, commonly nicknamed the "tulip", was first developed in the early 1970s after the airline commissioned designer Saul Bass to develop a new brand image. The logo skillfully represented the airline's monogram as well as a modernized version of the airline's shield logo which had been adopted in the 1930s, but fell out of use by the late 1960s. The ribbon-like rendering has also been said to symbolize the motion of flight.

MARKETING THEMES

Further information: United Airlines
United Airlines
slogans

United's earliest slogan, "The Main Line Airway", emphasized its signature New York-Chicago- San Francisco
San Francisco
route, and was replaced in 1965 with "Fly the Friendly Skies". The "friendly skies" tagline was in use until 1996 in its first iteration. The "It's time to fly" slogan was created in 2004. After the merger of United and Continental in October 2010, the slogan changed to "Let's fly together" until September 2013. On September 20, 2013, United announced a return of the "Fly the Friendly Skies" slogan in an ad campaign to start the following day. The resurrected slogan would be accompanied by the 1924 George Gershwin song " Rhapsody in Blue " as its theme song, and a voiceover provided by Matt Damon .

United licensed its theme song, "Rhapsody in Blue", from Gershwin's estate for US$500,000 (equivalent to $2,104,386 in 2016) in 1976. "Rhapsody" would have entered the public domain in 2000, but the Sonny Bono Copyright Term Extension Act of 1998 extended its copyright another 20 years. United announced that it would continue to use "Rhapsody in Blue" as its theme song following the merger with Continental.

SPONSORSHIPS

United is a major sponsor of six of Chicago's seven major professional sports teams—the Bears , Blackhawks , Bulls , Fire , Sky and White Sox . It had previously served as a sponsor of the Chicago
Chicago
Cubs , however, the club signed a deal with United's O'Hare rival American Airlines
American Airlines
in 2015.

Through its merger with Continental Airlines, United also became the official airline of the Brooklyn Nets , Buffalo Bills , Cleveland Indians , Cleveland Browns , Golden State Warriors , Los Angeles Angels , New York Giants , Denver Broncos
Denver Broncos
, New Jersey Devils , Houston Dynamo
Houston Dynamo
, Houston Texans , Houston Astros
Houston Astros
, and all of the New York Road Runners races (which after the merger, in 2015, became the title sponsor of the New York City Half Marathon ).

CORPORATE AFFAIRS

HEADQUARTERS

United Continental Holdings World Headquarters, Willis Tower
Willis Tower
. United is the building's single largest occupant.

In 2007, United Airlines
United Airlines
moved its headquarters and its 350 top executives from its headquarters at 1200 East Algonquin Road in suburban Elk Grove Township to 77 West Wacker Drive
77 West Wacker Drive
after considering alternate locations in Denver, Colorado , and San Francisco, California . The Elk Grove Township campus was renamed an Operations Center and United Airlines
United Airlines
consolidated several of its offices in the suburbs of Chicago
Chicago
into the Elk Grove Township campus.

After the City of Chicago
Chicago
submitted a US$35 million (2010) incentive, including US$10 million (2010) in grants for United to move its remaining employees to Chicago, United proceeded to schedule a move of about 2,500 employees out of the former Elk Grove Township headquarters and into Willis Tower
Willis Tower
(formerly known as the Sears Tower) in downtown Chicago
Chicago
. Monica Davey of _ The New York Times _ said that the move may have contributed to United's decision to base the newly merged United Continental Holdings out of Chicago
Chicago
instead of Houston
Houston
. On May 31, 2012, United opened its new operations center at Willis Tower in downtown Chicago. The company occupies 16 floors of the Willis Tower.

OTHER FACILITIES

United ticket office in Tamuning, Guam

The Elk Grove Township former headquarters campus was gradually annexed into the Village of Mount Prospect, and now serve as an IT operations facility, including a new 172,000 sf. data center constructed on the property in 2013. United also continues to maintain a large presence in downtown Houston, and announced in 2016 that they would be leasing 225,000 sf of space (seven floors) for occupancy in late 2017.

United also has training facilities for its flight crews in Denver and Houston, a major aircraft maintenance center in San Francisco, and call centers centers in Houston
Houston
and Chicago.

UAL, United Airline's parent company prior to its merger with Continental Airlines, previously held majority ownership stakes in several major travel and leisure companies, but sold or spun off most of its assets not related to its core airline operations during the 1980s and '90s. UAL's former subsidiaries included international hotel chains Westin Hotels and Resorts , and Hilton Hotels Corporation as well as global car rental company Hertz . UAL

United formerly owned the Waikiki Seaside Hotel, a hotel in Honolulu , Hawaii
Hawaii
which was used by its flight crews and was sold in February 2012.

ENVIRONMENTAL EFFORTS

On August 23, 2011, United announced a conversion to paperless flight decks and deployed 11,000 iPads to all United pilots. Each iPad, which weighs less than 1.5 pounds, replaced approximately 38 pounds of paper operating manuals, navigation charts, reference handbooks, flight checklists, logbooks and weather information in a pilot's flight bag. The electronic flight bags (EFBs) replaced conventional flight bags full of paper materials that contains an average of 12,000 sheets of paper per pilot, and as a first for major network carriers, provide pilots with paperless aeronautical navigational charts through an iPad app. The green benefits of moving to EFBs include reductions in paper use, printing, and fuel consumption. Distribution of the iPads began in early August 2011, and all pilots were using them by the years end.

On November 7, 2011, United Airlines
United Airlines
flew the world's first commercial aviation flight on a microbially derived biofuel using Solajet™, Solazyme 's algae-derived renewable jet fuel , and fueled with 40 percent Solajet and 60 percent petroleum-derived jet fuel. This was operated by the "Eco-Skies" Boeing
Boeing
737-800 aircraft on a flight from Houston
Houston
to Chicago
Chicago
.

On July 12, 2012, United announced an order for 100 Boeing
Boeing
737 MAX 9s , a new, more fuel efficient version of the Boeing
Boeing
737 family. These aircraft will be used to replace the less fuel efficient domestic fleet of Boeing
Boeing
757-200s .

On January 15, 2013, Aviation Partners Boeing
Boeing
(APB) announced that United had placed an order to retrofit its existing Boeing
Boeing
Next Generation 737s' Blended Winglets with APB's new Split Scimitar Winglet. The program consists of retrofitting 737NGs' winglets by replacing the aluminum winglet tip cap with a new aerodynamically shaped "Scimitar" winglet tip cap and by adding a new Scimitar tipped Ventral Strake. This modification demonstrated significant aircraft drag reduction over the basic Blended Winglet configuration. The new APB winglet technology was estimated to save United more than $250 million per year in jet fuel costs fleet wide.

LABOR

All United Airlines
United Airlines
pilots are represented by the Air Line Pilots Association . A new Joint Collective Bargaining Agreement was ratified by a majority of the United/Continental pilots on December 15, 2012, which struck down a scope clause that disallowed Continental from outsourcing the flying of regional jets with 70 or more passenger seats.

ANIMAL TRANSPORT

In 2013, after pressure from PETA , United announced that it would no longer transport monkeys to laboratories. United was the last North American passenger airline to transport these animals to laboratories. However, United has come under fire for numerous pet death incidents that have gone viral on social media, e.g. the giant rabbit death occurring in Q1 of 2017.

CYBER SECURITY

United awarded airline miles as "bug bounties" to hackers who could identify gaps in the carrier’s web security. Two hackers have each been rewarded with 1 million miles of air travel as of July 15, 2015. This cyber security program was announced a few weeks before the company experienced two software glitches. The first incident delayed 150 United flights on June 2 due to a problem with its flight dispatching system. Six days later, United’s reservation system delayed flights by not allowing passengers to check in. In addition to the "bug bounty" program, United said it tests systems internally and engages cybersecurity firms.

HUBS

CURRENT HUBS

United operates eight domestic hubs and one international hub.

* Chicago
Chicago
O\'Hare International Airport – O'Hare is United's largest hub and its hub for the Midwest. United flies approximately 36 million passengers through O'Hare every year, which is about 99,000 people per day, making it also the busiest airline at the airport. United's corporate headquarters are also in Chicago. * George Bush Intercontinental Airport
George Bush Intercontinental Airport
– located in Houston, is United's 2nd largest hub. It is the airline's hub for the Southern United States and primary gateway to Latin America. About 33.5 million passengers fly through IAH on United every year, or about 91,000 people per day. United currently has about 78% of the seat share at Bush, making it the airport's largest tenant. Houston
Houston
was also previously Continental's biggest hub before the United-Continental merger. * Newark Liberty International Airport – The third largest hub for United in terms of number of flights and destinations and United's primary hub for the East Coast and gateway to Europe, Latin America and Asia. About 24 million passengers fly on United through Newark every year, or about 65,000 people per day. United controls about 81% of the slots at Newark and carries about 68% of all passengers at the airport, making it the airport's largest airline. Newark was previously Continental's second biggest hub before the United-Continental merger. United controls all of Terminal C and uses part of Terminal A for United Express Flights. * Denver International Airport
Denver International Airport
– The fourth largest hub in terms of number of destinations and flights and United's primary hub for the central and western United States. United flies approximately 24.5 million passengers through DIA every year, which is about 67,000 people per day. As of December 2016, United has about 42% of the market share at DIA making it the airport's biggest airline. United occupies all 70 gates of Concourse B at the airport. DIA was previously United's second biggest hub before the United-Continental merger. Denver is the only domestic hub without service to Europe (although the carrier announced in July 2017 it will relaunch nonstop service from Denver to Heathrow Airport
Heathrow Airport
in 2018 using a Boeing
Boeing
787. Star Alliance partner Lufthansa
Lufthansa
operates nonstop service to Frankfurt and Munich with a United code share agreement). * San Francisco International Airport – The fifth largest hub in terms of number of flights, and sixth biggest in terms of number of destinations, and United's primary hub for the West Coast and gateway to Asia and Australia. About 22 million passengers pass through SFO every year on United, which is about 60,000 people per day. United has about 46.1% of the market share at San Francisco
San Francisco
International, making it the biggest airline at the airport. San Francisco
San Francisco
was previously United's third biggest hub before the United-Continental merger. * Washington Dulles International Airport – The sixth largest hub in terms of number of flights, and fifth biggest in terms of number of destinations, and United's secondary hub for the East Coast and gateway to Europe. United has about 65.2% of the market share at Washington Dulles, making it the largest airline at the airport. About 14 million passengers fly through Dulles every year on United, which is about 38,465 people per day. Dulles was previously United's fourth biggest hub before the United-Continental merger. * Los Angeles International Airport – The seventh largest hub for United in terms of number of destinations and flights and United's secondary hub for the West Coast and gateway to Asia and Australia. About 10 million passengers fly through LAX on United every year, or about 28,000 people per day. United has 14.80% of the market share at LAX, making it the third biggest carrier at the airport. LAX was previously United's fifth biggest hub and smallest domestic hub before the merger integration of United-Continental. * Guam
Guam
A. B. Won Pat International Airport – The eighth largest hub in terms of number of destinations and flights and United's hub for the Pacific. Guam
Guam
was previously Continental's smallest hub, among its four-then hubs prior to the integration of United-Continental. * Tokyo
Tokyo
Narita International Airport – The ninth largest hub in terms of number of destinations and flights and United's hub for Asia. Narita was previously United's smallest hub, among its six-then hubs before the United-Continental merger.

FORMER HUBS

* Cleveland Hopkins International Airport – United Airlines maintained a secondary East Coast hub in Cleveland until 1985, when they began to move the hub to Washington Dulles. By the time the transition finished in 1987, Continental Airlines made the airport its then-fifth hub as their first Midwest hub. United kept Cleveland as a hub following the United-Continental merger. Four years after the merger on February 1, 2014, United announced it was dehubbing Cleveland due to the hub not being profitable and the close proximity to the Chicago-O\'Hare hub. * Miami International Airport – When United bought Pan Am\'s international routes from Miami to Europe
Europe
and Latin America in 1991, Miami became a hub for the airline. In May 2004, MIA was dehubbed and United moved its flights to its main hub in Chicago
Chicago
. * Stapleton International Airport – Both United and Continental operated hubs from Denver International Airport
Denver International Airport
's predecessor airport, with both hubs lasting from 1972 until the airport closed in 1995. When Stapleton was replaced with DIA, United made the transfer, but Continental decided against keeping a hub in Denver.

DESTINATIONS

Main articles: United Airlines destinations and United Express destinations A United Airlines
United Airlines
Boeing
Boeing
787-8 and Boeing
Boeing
777-200ER at Tokyo's Narita Airport
Narita Airport

United Airlines
United Airlines
operates to 235 destinations and 138 international destinations in 60 countries across Asia, Americas, Europe, and Oceania. United operates a domestic route network from its seven domestic hubs and is a leading U.S. carrier between Hawaii
Hawaii
and the continental U.S. United also operates international hubs in Guam
Guam
and Tokyo
Tokyo
. The carrier was one of the few airlines to fly to all six inhabited continents, along with Air Canada , Air China
Air China
, British Airways , Delta Air Lines , Emirates , Qantas
Qantas
, Qatar Airways
Qatar Airways
, and South African Airways . However, since 30 June 2016, scheduled services to Africa have been discontinued.

As of June 2017, United is the only US airline with service to the cities of Hamburg , Geneva , Birmingham (until October 5, 2017), Melbourne , Chuuk , Kosrae , Pohnpei , Yap , Delhi , Mumbai , Kwajalein , Majuro , Sendai , Sapporo , Taipei , Chengdu
Chengdu
, Hangzhou and Xi\'an .

UA hubs listed by departures including UA Express (Qtr. 4: 2016) RANK AIRPORT FLIGHTS DESTINATIONS

1 Chicago–O\'Hare, Illinois
Illinois
530 182

2 Houston–Intercontinental, Texas 496 177

3 Newark, New Jersey 397 161

4 Denver, Colorado 372 137

5 San Francisco, California
San Francisco, California
275 99

6 Washington–Dulles, Virginia 215 102

7 Los Angeles, California 139 56

8 Guam
Guam
30 22

9 Tokyo–Narita, Japan 18 11

AFRICA

United inaugurated service to Accra, Ghana on June 20, 2010, which was the carrier's first African destination. With this addition, United has provided service to all continents except Antarctica. United's service to Accra was extended to Lagos, Nigeria which was the carrier's second African destination on December 12, 2010, with nonstop service commencing on November 16, 2011, and terminating on December 18, 2011 - although Lagos was still serviced by the carrier, albeit with a non-stop flight from Houston. United later terminated services to Accra altogether on July 3, 2012. United's last remaining service to Africa from Houston
Houston
to Lagos was terminated on June 30, 2016.

ASIA

In 1988, the bilateral (though not reciprocal) treaty with Japan was amended to allow additional routes between the two countries. United's application to fly from Chicago-O'Hare to Tokyo-Narita, a significant gap in its routes previously, was approved. On October 18, 2013, United filed an application with the United States Department of Transportation (USDOT) to fly from San Francisco
San Francisco
to Tokyo's Haneda Airport; the airline launched flights in October 2014. On February 28, 2014, the USDOT tentatively granted approval for the airline's San Francisco-Haneda route; which launched on October 26, 2014.

United is the leading U.S. carrier to the People\'s Republic of China in terms of capacity, with nonstop flights to Beijing
Beijing
, Chengdu
Chengdu
, Hangzhou
Hangzhou
, Shanghai
Shanghai
, and Xi\'an , as well as the former British territory of Hong Kong
Hong Kong
, from its hubs in Chicago, Los Angeles, Newark, San Francisco
San Francisco
and Washington, D.C.
Washington, D.C.
In September 2007, United was granted a route from San Francisco
San Francisco
to Guangzhou but the route was never launched. On May 20, 2011, the airline was granted service from Los Angeles to Shanghai
Shanghai
that launched. On June 9, 2014, the airline introduced nonstop service to Chengdu
Chengdu
from San Francisco, operated with a Boeing
Boeing
787. United introduced nonstop seasonal service to Xi\'an from San Francisco
San Francisco
beginning May 8, 2016 operating until October 27, 2016, which will be operated with a Boeing
Boeing
787.

On January 29, 2016, United Airlines
United Airlines
introduced a daily nonstop service from San Francisco
San Francisco
to Singapore
Singapore
operated with a Boeing
Boeing
787 , from June 1, 2016, making it the first U.S. airline to offer nonstop services from the United States to Southeast Asia and surpassing Delta 's Atlanta -Johannesburg route to currently make it the longest flight operated by any U.S carrier. The eastbound journey will take 15 hours 30 minutes and 16 hours 20 minutes westbound. With the introduction of the nonstop service, previous service from Singapore
Singapore
Changi Airport to Tokyo
Tokyo
Narita has been terminated. Star Alliance partner Singapore Airlines , on October 23, 2016 started a daily nonstop service to San Francisco. This service is operated with an Airbus A350-900 .

On October 27, 2017, United Airlines
United Airlines
will start daily nonstop service from Los Angeles to Singapore
Singapore
using Boeing
Boeing
787 aircraft.

AUSTRALASIA

United has service to Sydney and Melbourne , Australia
Australia
, both with daily flights from Los Angeles and daily flights to Sydney from San Francisco. United also launched service three times weekly to Auckland , New Zealand
New Zealand
from San Francisco
San Francisco
on July 1, 2016. This flight now operates daily with a Boeing
Boeing
777-200ER aircraft.

EUROPE

As of May 2016, United serves 27 cities in the western, southern and northern parts of Europe
Europe
with direct year-round or seasonal flights, most of them from Newark, Chicago-O'Hare or Washington-Dulles. The country with the most airports served is the United Kingdom
United Kingdom
with 5 destinations, followed by Germany
Germany
with 4 destinations. Services to Copenhagen
Copenhagen
, Denmark
Denmark
were terminated in September 2012. United ended service to Belfast
Belfast
on January 9, 2017.

MIDDLE EAST

United offers service to Tel Aviv from Newark and San Francisco. United previously launched service to Kuwait City via Bahrain
Bahrain
on April 18, 2010 and Doha
Doha
via Dubai
Dubai
on May 1, 2012. Services to Bahrain, Kuwait City, Doha
Doha
and Dubai
Dubai
were terminated due to competition from Middle Eastern airlines.

PACIFIC ISLANDS

United has an "island hopper" service that operates as Flights 154 and 155. It operates between Guam
Guam
and Honolulu
Honolulu
, with intermediate stops at Majuro , Kwajalein (refueling stop only), Kosrae (twice a week only), Pohnpei , and Chuuk . A Boeing
Boeing
737-800 is used to operate on this service.

DOMESTIC

During winter months, United has made a point of increasing its flights into regional airports that serve ski resorts, such as Aspen , Bozeman , Jackson Hole and Montrose , as the airline has found it a profitable niche. This is in addition to its major hub service in Denver. With more than 300 weekly flights into regional ski town airports, United has more than triple the ski service of the next closest airline, Delta.

United had requested to do a slot swap at New York-JFK and New York-Newark (EWR) by giving Delta its 24 JFK slots in return for 24 of Delta's EWR slots. This is a direct result of the movement of United's transcontinental p.s. flights from JFK to EWR around the same time. However, this would further increase United's monopoly at EWR beyond the current 73%, causing any such deal to face a great amount of scrutiny. As of November 2015, the US DOJ has sued UAL and DAL to block the slot swap.

CODESHARE AGREEMENTS

United codeshares with the following airlines:

* Aer Lingus * Aeromar * Air Canada * Air China
Air China
* Air India
Air India
* Air Dolomiti * Air New Zealand
New Zealand
* All Nippon Airways * Asiana Airlines * Austrian Airlines * Avianca * Avianca Brazil * Azul Brazilian Airlines
Azul Brazilian Airlines
* Brussels Airlines
Brussels Airlines
* Cape Air * Copa Airlines * Croatia Airlines * EgyptAir * Ethiopian Airlines
Ethiopian Airlines
* Eurowings * EVA Air * Germanwings * Great Lakes Airlines * Hawaiian Airlines * Island Air * Jet Airways
Jet Airways
* LOT Polish Airlines * Lufthansa
Lufthansa
* Scandinavian Airlines
Scandinavian Airlines
* Silver Airways * Singapore
Singapore
Airlines * South African Airways * Swiss International Air Lines * TAP Portugal * Turkish Airlines
Turkish Airlines

FLEET

CURRENT FLEET

As of July 2017, its fleet consists of the following:

United Airlines
United Airlines
Mainline Fleet AIRCRAFT IN SERVICE ORDERS PASSENGERS REF NOTES

F B E+ E TOTAL

Airbus A319-100 62 2 8 — 42 78 128

Airbus A320-200 97 — 12 — 42 96 150

One aircraft is painted in the United Friendship retro livery

Airbus A350-1000 — 35 TBA Order under review for conversion to Airbus A330s or Airbus A350-900.

Deliveries scheduled to begin in 2019 or later.

Boeing
Boeing
737-700 40 — 12 — 40 66 118

To be reconfigured into 126-seat configuration.

36 78 126

Boeing
Boeing
737-800 137 4 16 — 48 90 154

48 102 166

54 96 166

— 16 42 108 166

Guam-Manila island hopper configuration.

Boeing
Boeing
737-900 12 — 20 — 42 117 179

Boeing
Boeing
737-900ER 136 — 20 — 51 96 167

Three aircraft are painted in special livery; March of Dimes, Eco Skies and Continental Airlines Retro

42 117 179

39 120 179

Boeing
Boeing
737 MAX 9 — 61 TBA Deliveries begin in 2018.

Boeing
Boeing
737 MAX 10 — 100 TBA Converted from original 737 MAX 9 orders. Deliveries begin in 2020.

Boeing
Boeing
747-400 7 — 12 52 70 240 374

Boeing
Boeing
757-200 56 — — 16 45 108 169

28 42 72 142

United p.s. configuration.

Boeing
Boeing
757-300 21 — 24 — 57 132 213

Boeing
Boeing
767-300ER 35 — 6 26 71 80 183

To be reconfigured into 2-class configuration with new Polaris seats.

— 30 49 135 214

— 30 46 138 214

Installed with new Polaris seats.

Boeing
Boeing
767-400ER 16 — — 39 63 140 242

Boeing
Boeing
777-200 19 — — 28 102 234 364

Boeing
Boeing
777-200ER 55 — 8 40 113 108 269

— 50 72 145 267

Boeing
Boeing
777-300ER 14 4 — 60 102 204 366

Will Replace 747-400

Boeing
Boeing
787-8 12 — — 36 70 113 219

Boeing
Boeing
787-9 20 4 — 48 88 116 252

To be delivered through 2017.

Boeing
Boeing
787-10 — 14 TBA Deliveries begin in 2018.

TOTAL 742 225

United received its first Boeing
Boeing
787 Dreamliner on September 22, 2012, becoming the first U.S. carrier to do so. The airline announced plans to place the Boeing
Boeing
787 into scheduled passenger service effective November 4, 2012, on U.S. domestic routes from Houston
Houston
to Chicago, New York Newark, Washington-Dulles and San Francisco
San Francisco
prior to operating the Dreamliner in scheduled international service. However several Dreamliner battery incidents Boeing_787_Dreamliner_battery_problems caused all 787s to be grounded for four months from January 2013; and United's 787s did not resume operations until mid-May that year. United is also the North American launch customer for the 787-9 and 787-10, stretched versions of the base 787-8 model.

HISTORICAL FLEET

United Airlines
United Airlines
Retired Fleet AIRCRAFT YEAR RETIRED REPLACEMENT NOTES

Boeing
Boeing
80 A 1934

Launch customer (as Boeing
Boeing
Air Transport)

Boeing
Boeing
40A 1937

Launch customer (as Boeing
Boeing
Air Transport); also operated by Varney Air Lines

Boeing
Boeing
247 1942

Launch customer; all 59 of the base model were built for United

Ford Trimotor
Ford Trimotor

Operated in 1931 on a transcontinental route between New York City and San Francisco.

Laird Swallow J-5

Single seat biplane used to carry US Air Mail (CAM 5) by predecessor Varney Air Lines.

Douglas DC-3

Boeing
Boeing
377 Stratocruiser 1954

Douglas DC-7
Douglas DC-7
1964

Convair 340 1968

Vickers Viscount 1969 Boeing
Boeing
727 & 737 Former Capital Airlines aircraft. Only mainline turboprop aircraft type ever operated by United.

Douglas DC-6 1970

Fleet included DC-6 and DC-6B aircraft

Sud Aviation Caravelle 1970 Boeing
Boeing
727 "> United Polaris First seat on the Boeing
Boeing
747.

UNITED POLARIS FIRST is United's international first class product, and is offered on all Boeing
Boeing
747-400s , as well as select Boeing 767-300ERs and Boeing
Boeing
777-200ERs . A standard Polaris First suite is 6.5 ft (2.0 m) long and reclines into a fully flat bed. All seats are equipped with a personal LCD television with Audio-Video-on-Demand (AVOD), an adjustable headrest, an iPod adapter, a US-style 120-volt power outlet, a large tray table, and other amenities. United launched a new turn-down service which is available on all long-haul international flights. UNITED POLARIS FIRST is used as a temporary brand for existing 3-class aircraft until they are reconfigured or retired.

UNITED POLARIS BUSINESS

The new United Polaris business class seat shown on board the Boeing
Boeing
777-300ER United Polaris Business with a front/rear facing configuration on a Boeing
Boeing
767-300. United Polaris Business seats aboard a Boeing
Boeing
767-300 . These seats can be found on all Boeing
Boeing
787 aircraft, Boeing
Boeing
767-400 aircraft, Boeing
Boeing
757-200 , and select Boeing
Boeing
777-200ER aircraft.

UNITED POLARIS BUSINESS is offered on all wide-body aircraft (with the exception of certain domestically configured 777-200s), as well as all Boeing
Boeing
757-200s. United Polaris Business passengers check in at separate counters and can use priority security screening where available. On international flights, in-flight services include pre-departure beverages, table linens and multi course meals designed in partnership with Charlie Trotter -affiliated chefs via the airline's partnership with the Trotter Project. Passengers are also given priority with boarding and baggage handling and access to the United Polaris Lounge where available, as well as the United Club and partner airline lounges when traveling on international routes. All Polaris Business seats recline 180 degrees into a full, flat bed. On Boeing
Boeing
747-400, select Boeing
Boeing
777-200ER and Boeing
Boeing
767-300ER aircraft, the seats alternate facing forward and backwards. On the Boeing
Boeing
787, Boeing
Boeing
767-400, Boeing
Boeing
757-200 and select Boeing
Boeing
767-300ER and Boeing 777-200ER aircraft, all seats face forward.

Other domestic routes, especially hub-to-hub service and certain non "United p.s." transcontinental flights, regularly see internationally configured aircraft with United Polaris Business (and sometimes United Polaris First) seating for operational reasons (such as transferring international aircraft from one hub to another). While the physical seats and entertainment are the same as on international flights, the service, catering and other amenities are the same as in domestic first class. Unlike routes marketed as United p.s., these flights are eligible for complimentary premier upgrades.

On June 2, 2016, United introduced their new, redesigned international business class seat that will replace current business class seats. The new United Polaris Business seat will be featured on Airbus A350-1000, Boeing
Boeing
777-300ER, and Boeing
Boeing
787-10 aircraft, and will be retrofitted later on Boeing
Boeing
767, Boeing
Boeing
777-200ER, and Boeing 787 aircraft. The Polaris seat converts into a 6' 6" flat bed in a 1-2-1 configuration, providing all-aisle access for every seat. The seat boasts multiple storage areas, mood lighting, multiple charging ports, lumbar support, and improved dining and amenity services.

UNITED P.S.

Main article: United p.s.

P.S. (short for "Premium Service") is a sub-brand for transcontinental flights between Newark and Los Angeles or San Francisco, as well as, since July 1st, 2017, from Boston to San Francisco. Initially launched in 2004, these flights utilize Boeing 757-200s, with 180-degrees-flat Polaris Business seats. The premium cabin also features international style catering, while all seats have access to inflight wi-fi, on demand entertainment, and power outlets. Business class passengers also have access to the United Club at Newark, Los Angeles, and San Francisco.

All p.s. flights were moved from New York JFK to Newark Liberty Airport on October 25, 2015.

United p.s. routes are not eligible for Complimentary Premier upgrades, although MileagePlus members can upgrade using Regional Premier Upgrades, Global Premier Upgrades, or MileagePlus award miles.

Beginning July 1, 2017, passengers in Premium Economy will receive a complimentary hot entree, dessert, fruit, pre-arrival snack, and alcoholic beverages.

UNITED FIRST AND UNITED BUSINESS

UNITED FIRST is offered on all domestically configured aircraft. When such aircraft are used on international services such as services to Canada, Central America and the Caribbean destinations, this cabin is branded as UNITED BUSINESS. United First seats on narrowbody aircraft have a 38 in (96.5 cm) pitch, while United First seats on re-configured domestic Boeing
Boeing
777-200 aircraft feature fully flat bed seats. Passengers receive priority boarding and baggage handling, pre-departure beverages, complimentary meals and separate check-in desks.

In 2015, United released their new domestic first class seat design. The new leather seats feature cradling headrests, granite cocktail tables, and a tablet stand. These seats will debut on Airbus A319
Airbus A319
and Airbus A320
Airbus A320
aircraft, and will eventually be installed on all domestic aircraft.

ECONOMY PLUS

Economy plus seats on a Boeing
Boeing
767 .

UNITED ECONOMY PLUS is available on all aircraft. Economy Plus seats are located in the front few rows and exit rows of the economy cabin and have 2 inches (5.1 cm) more recline and at least 5 to 6 inches (13 to 15 cm) of additional seat pitch totaling 4-7 inches of recline (aircraft dependent) and 35-37 inches of pitch. Economy Plus is complimentary for all MileagePlus Premier members. Premier 1K, Platinum and Gold members may select an Economy Plus seat when booking, while silver members can select an Economy Plus seat at check-in. It can also be purchased depending upon availability by other passengers.

Prior to the merger between United and Continental, United Airlines aircraft offered Economy Plus, while Continental did not. Following the merger, Economy Plus was rolled out across the combined fleet.

ECONOMY CLASS

New slimline economy seats on an Airbus A320-200 . Older economy seats on a Boeing
Boeing
747-400 ; these seats can also be found on some Boeing
Boeing
767 aircraft.

UNITED ECONOMY is available on all aircraft, and usually have a pitch of 31 inches (30 inches on aircraft refurbished with Slimline seats, and 32 inches on Boeing
Boeing
787s) and a recline of 2-5 inches. All economy seats feature an adjustable headrest and some form of entertainment, ranging from AVOD , inflight wi-fi, personal device entertainment, or overhead entertainment. Economy seats on Boeing
Boeing
767, Boeing
Boeing
777 and Boeing
Boeing
787 aircraft feature a personal 7 inches (18 cm) touchscreen television at the back of each seat with United Private Screening. Boeing
Boeing
757-300, Boeing
Boeing
747 and select Boeing
Boeing
737 aircraft feature overhead entertainment. On Airbus A319, A320, select Boeing
Boeing
737, Boeing
Boeing
747, select Boeing
Boeing
757-300 and domestically configured Boeing 777 aircraft feature personal device entertainment, and WiFi. Other Boeing
Boeing
737 and Boeing
Boeing
757-300 aircraft feature DirecTV.

Food and snacks are available for purchase on domestic, Caribbean, and some Latin America flights. These include snacks, fresh meals, and snack boxes, depending on flight time and distance. Meals are complimentary on all other international flights. Only beverages are complimentary in economy on North America flights. Alcoholic beverages are available for purchase on North America flights, but are complimentary on long-haul international flights. On flights where meals are served, a cocktail snack with a beverage is served shortly after takeoff, followed by a main course, then dessert. Longer international flights feature a pre-arrival meal, which usually consists of a light breakfast or snack. United announced that it will offer free snacks on domestic, Caribbean, and Latin America flights beginning in February 2016.

BASIC ECONOMY

UNITED BASIC ECONOMY is available on select routes and in addition to standard fares. Basic Economy tickets are limited to travel between Minneapolis/St. Paul and seven of United Airlines' U.S. hubs (Chicago O'Hare, Denver, Houston
Houston
Bush International, Los Angeles, New York/Newark, San Francisco
San Francisco
and Washington Dulles). Intended to be United's lowest fare, Basic Economy fares provide most of the same inflight services and amenities with standard United Economy Class. But with Basic Economy, group/family seating, seat selection/upgrades and to bring full-sized carry-on bags are not allowed. Also, certain MileagePlus and Premier member benefits are not available.

REWARD SERVICES

MileagePlus is the frequent flyer program for United Airlines
United Airlines

United Club is the airline lounge associated with United Airlines
United Airlines
and United Express carriers. The United Club replaced the former United Red Carpet Club and Continental Airlines Presidents Club prior to the merger with Continental.

ACCIDENTS AND INCIDENTS

1930s NC13304 Flight 6 Flight 4 NC13323 NC13355

1940s 41-24027 Flight 521 Flight 608 Flight 624

1950s Flight 129 Flight 610 Flight 615 Flight 409 Flight 629 Flight 718 Flight 736

1960s Flight 826 Flight 859 Flight 297 Flight 823 Flight 389 Flight 227 Flight 266

1970s Flight 553 Flight 2860 Flight 696 Flight 173

1980s Flight 811 Flight 232 Flight 2885 Flight 2415

1990s Flight 585 Flight 6291 Flight 5925 Flight 826 Flight 863

2000s Flight 175 Flight 93

2010s Flight 3411

CONTROVERSIES

See also: Untied.com

The airline has been involved in several instances of controversy during the past few years.

* In 2008, United Airlines
United Airlines
baggage handlers broke Canadian musician Dave Carroll's guitar. When 9 months worth of time spent trying to resolve the situation proved fruitless Carroll released three songs about the incident. The first, _ United Breaks Guitars _ has over 17 million views as of 2017. * In 2012, Jim Stanek, an Iraq War veteran, who returned from Iraq with a traumatic brain injury and severe PTSD , was allegedly accosted by United Airlines
United Airlines
customer service personnel. According to Stanek, personnel asked if he was "retarded" and kicked his service dog . A spokesperson from United said "We are reaching out to the customer directly to discuss the events that he described." * On a 2015 flight, Muslim chaplain and director of interfaith engagement at Northwestern University
Northwestern University
Tahera Ahmad was refused an unopened beverage on the grounds that she might use the pop top as a weapon. The airline later apologized. * In 2015, United Airlines
United Airlines
removed an autistic teen girl and her family from a flight without apparent justification, according to several national American news organizations. The hashtag #boycottunited trended on Twitter and the ABC News coverage of the incident received over 10,000 comments in a 24-hour period, mostly critical of the airline. * In March 2017, a United gate attendant in Denver, Colorado refused boarding to two teenage girls because they were wearing leggings. The two girls were flying on standby using the benefits of a United employee, and did not meet the dress code requirements. * In April 2017, a young continental giant rabbit named "Simon" was found dead in his crate following a transcontinental flight between Heathrow and O'Hare. Cause of death was not determined and the rabbit's remains were cremated without permission of owners. * In May 2017, United apologized after its flight staff publicly and falsely accused a gay man of fondling his 5-year-old son's genitals. The man said he plans to sue the airline. * In June 2017, a honeymooning couple on United flight 170 from Newark to Venice spotted fuel pouring out of the port wing of the plane taxiing to the runway. They informed the cabin crew but were initially told that it was "normal". The flight was eventually cancelled and while other passengers were given vouchers for hotel rooms, the couple were only provided with a food voucher, leaving them sleeping on the floor of the baggage area. * Also in June of 2017, United Express Flight 4644 from Denver to El Paso was delayed for over 2 hours due to adverse weather; and during this delay, an infant passenger overheated as the cabin was too hot, and he needed to be taken to the hospital. * In July of 2017, the airline came under criticism for giving away a toddler's seat on a flight from Houston
Houston
to Boston, which led the toddler to sit on the mother's lap throughout the flight. * Also in July of 2017, United apologized after a family's 5-year-old dog called Lulu died in the cargo hold of one of their planes. The plane, which was ready for takeoff at Bush Airport in Houston, was stuck on the tarmac for two hours prior to takeoff due to a weather delay, combined with air conditioning troubles aboard. Although the passengers were fine, the dog was found dead upon their arrival in San Francisco.

UNITED 3411

Main article: United Express Flight 3411 incident

On the evening of April 9, 2017, a paid passenger was forcibly removed by law enforcement from United Airlines
United Airlines
Flight 3411 at O\'Hare International Airport , bound for Louisville . United announced that they needed four seats for airline staff on the sold-out flight. When no passengers volunteered after being offered vouchers worth $800, United staff selected four passengers to leave; three did so, but the fourth, a doctor named David Dao, declined as he said that he had patients to treat the following morning. He was pulled from his seat by Chicago
Chicago
Department of Aviation security officers and dragged by his arms down the aisle. Dao sustained significant injuries as a result: a concussion, broken teeth, a broken nose, and other injuries. The incident was captured on smartphone cameras and posted on social media, triggering an angry public backlash. Afterwards, the CEO of United, Oscar Munoz , described Dao as "disruptive and belligerent", apologized for "re-accommodating" the paying customers, and defended and praised the staff for "following established procedures", which was widely criticized as "tone-deaf". Munoz later issued statement calling what happened a "truly horrific event" and accepting "full responsibility" for it. After a lawsuit, Dao reached an undisclosed settlement with United Airlines
United Airlines
and airport police. In the aftermath, United's board decided that Munoz would not assume the role of Chairman for the company and that executive compensation would be tied to customer satisfaction. Airline passenger complaints increased by 70 percent.

SEE ALSO

* Air transport in the United States * Transportation in the United States
Transportation in the United States
* United Breaks Guitars

* Chicago
Chicago
portal * Illinois
Illinois
portal * Aviation portal * Companies portal

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* Bennett, Drake (February 2, 2012). "Making the World\'s Largest Airline Fly". _ Bloomberg Businessweek _. New York : Bloomberg . * Davies, Ed (January–February 2007). "Boeing's Airline: The Life and Times of Boeing
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