Transportation network company
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A ridesharing company (also known as a transportation network company, ride-hailing service; the vehicles are called app-taxis or e-taxis) is a company that, via websites and
mobile app A mobile application or app is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Mobile applications often stand in contrast to desktop applications which are designed to run on d ...
s, matches passengers with drivers of
vehicles for hire A vehicle for hire is a vehicle providing private transport or shared transport for a fee, in which passengers are generally free to choose their points or approximate points of origin and destination, unlike public transport, and which the ...
that, unlike
taxicab A taxi, also known as a taxicab or simply a cab, is a type of vehicle for hire with a driver, used by a single passenger or small group of passengers, often for a non-shared ride. A taxicab conveys passengers between locations of their choi ...
s, cannot legally be hailed from the street. The
legality of ridesharing companies by jurisdiction Many communities, governments, and organizations have established rules and regulations that specifically govern ridesharing companies. In some jurisdictions, for-profit ridesharing operations are completely illegal. Regulations can include requi ...
varies; in some areas they have been banned and are considered to be illegal taxicab operations. Regulations can include requirements for driver
background check A background check is a process a person or company uses to verify that an individual is who they claim to be, and this provides an opportunity to check and confirm the validity of someone's criminal record, education, employment history, and oth ...
s, fares, caps on the number of drivers in an area, insurance, licensing, and
minimum wage A minimum wage is the lowest remuneration that employers can legally pay their employees—the price floor below which employees may not sell their labor. Most countries had introduced minimum wage legislation by the end of the 20th century. B ...
.


Terminology: ridesharing vs. ridehailing

The term "ridesharing" has been used by many international news sources, including
The Washington Post ''The Washington Post'' (also known as the ''Post'' and, informally, ''WaPo'') is an American daily newspaper published in Washington, D.C. It is the most widely circulated newspaper within the Washington metropolitan area and has a large n ...
, CNN,
BBC News BBC News is an operational business division of the British Broadcasting Corporation (BBC) responsible for the gathering and broadcasting of news and current affairs in the UK and around the world. The department is the world's largest broadc ...
,
The New York Times ''The New York Times'' (''the Times'', ''NYT'', or the Gray Lady) is a daily newspaper based in New York City with a worldwide readership reported in 2020 to comprise a declining 840,000 paid print subscribers, and a growing 6 million paid ...
, the
Associated Press The Associated Press (AP) is an American non-profit news agency headquartered in New York City. Founded in 1846, it operates as a cooperative, unincorporated association. It produces news reports that are distributed to its members, U.S. new ...
, and the
Los Angeles Times The ''Los Angeles Times'' (abbreviated as ''LA Times'') is a daily newspaper that started publishing in Los Angeles in 1881. Based in the LA-adjacent suburb of El Segundo since 2018, it is the sixth-largest newspaper by circulation in the ...
. Groups representing drivers, including Rideshare Drivers United and The Rideshare Guy (Harry Campbell), also use the term "rideshare", since "hailing" rideshare cars from the street is illegal. Usage is inconsistent, with the same publication or the same article sometimes using both "ridesharing" and "ridehailing". In January 2015, the
Associated Press The Associated Press (AP) is an American non-profit news agency headquartered in New York City. Founded in 1846, it operates as a cooperative, unincorporated association. It produces news reports that are distributed to its members, U.S. new ...
Stylebook, the authority that sets many of the news industry's grammar and word use standards, officially adopted the term "ride-hailing" to describe the services offered by these companies, claiming that "ridesharing" doesn't accurately describe the services since not all rides are shared, and "ride-sourcing" only is accurate when drivers provide rides for income. While the Associated Press recommended the use of "ride-hailing" as a term, it noted that, unlike
taxicab A taxi, also known as a taxicab or simply a cab, is a type of vehicle for hire with a driver, used by a single passenger or small group of passengers, often for a non-shared ride. A taxicab conveys passengers between locations of their choi ...
s, ridesharing companies cannot pick up street hails.


History

Carpooling was popular in the mid-1970s due to the
1973 oil crisis The 1973 oil crisis or first oil crisis began in October 1973 when the members of the Organization of Arab Petroleum Exporting Countries (OAPEC), led by Saudi Arabia, proclaimed an oil embargo. The embargo was targeted at nations that had su ...
and the
1979 energy crisis The 1979 oil crisis, also known as the 1979 Oil Shock or Second Oil Crisis, was an energy crisis caused by a drop in oil production in the wake of the Iranian Revolution. Although the global oil supply only decreased by approximately four pe ...
. The first employee carpools/vanpools were organized then at
Chrysler Stellantis North America (officially FCA US and formerly Chrysler ()) is one of the " Big Three" automobile manufacturers in the United States, headquartered in Auburn Hills, Michigan. It is the American subsidiary of the multinational automotiv ...
and 3M. In the 1990s, carpooling was popular among college students, where campuses have limited parking space. The feasibility of further development of carpooling was investigated although the comprehensive technologies were not commercially available yet at the time. Ridesharing programs began migrating to the
Internet The Internet (or internet) is the global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. It is a '' network of networks'' that consists of private, p ...
in the late 1990s. A 2006 report by the
Federal Transit Administration The Federal Transit Administration (FTA) is an agency within the United States Department of Transportation (DOT) that provides financial and technical assistance to local public transportation systems. The FTA is one of ten modal administratio ...
stated that "next day" responsiveness has been achieved but that "dynamic" ridematching has not yet been successfully implemented. In 2009,
Uber Uber Technologies, Inc. (Uber), based in San Francisco, provides mobility as a service, ride-hailing (allowing users to book a car and driver to transport them in a way similar to a taxi), food delivery ( Uber Eats and Postmates), pa ...
was founded as Ubercab by
Garrett Camp Garrett Camp (born October 4, 1978) is a Canadian billionaire entrepreneur. He has helped build a series of companies, including founding StumbleUpon, a web-discovery tool; co-founding Uber; and founding Expa, a startup studio. Camp is chairm ...
, a computer programmer and the co-founder of
StumbleUpon StumbleUpon was a discovery and advertisement engine (a form of web search engine) that pushed web content recommendations to its users. Its features allowed users to discover and rate Web pages, photos and videos that are personalized to their ...
, and
Travis Kalanick Travis Cordell Kalanick (; born August 6, 1976) is an American businessman best known as the co-founder and former chief executive officer (CEO) of Uber. Previously he worked for Scour, a peer-to-peer file sharing application company, and was ...
, who sold his
Red Swoosh Red Swoosh was a peer-to-peer file sharing company founded by Travis Kalanick and Michael Todd in 2001 and acquired by Akamai Technologies in 2007. The Red Swoosh technology included a centralized directory that indexed online clients and cache ...
startup for $19 million in 2007. In 2011,
Sidecar A sidecar is a one-wheeled device attached to the side of a motorcycle, scooter, or bicycle, making the whole a three-wheeled vehicle. A motorcycle with a sidecar is sometimes called a ''combination'', an ''outfit'', a ''rig'' or a ''hack''. ...
launched; its founder
Sunil Paul Sunil Paul (born November 12, 1964) is an Internet entrepreneur who launched Spring Free EV in 2021, a fintech company designed to have climate level impact by accelerating adoption of electric vehicles. He has previously founded companies such a ...
patented the idea of hailing a ride via
mobile app A mobile application or app is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Mobile applications often stand in contrast to desktop applications which are designed to run on d ...
in 2002. Lyft was launched in the summer of 2012 by computer programmers Logan Green and John Zimmer as a service of Zimride, an intercity
carpool Carpooling (also car-sharing, ride-sharing and lift-sharing) is the sharing of Automobile, car journeys so that more than one person travels in a car, and prevents the need for others to have to drive to a location themselves. By having more ...
ing company they founded in 2007. Careem began operations in July 2012. In 2013,
California California is a state in the Western United States, located along the Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the most populous U.S. state and the 3rd largest by area. It is also the m ...
became the first state to regulate such companies; they are regulated as
public utilities A public utility company (usually just utility) is an organization that maintains the infrastructure for a public service (often also providing a service using that infrastructure). Public utilities are subject to forms of public control and ...
by the California Public Utilities Commission and the legal term used is "transportation network company" (TNC).


Driver classification and earnings

Unless otherwise required by law, ridesharing companies have classified drivers as
independent contractor Employment is a relationship between two parties regulating the provision of paid labour services. Usually based on a contract, one party, the employer, which might be a corporation, a not-for-profit organization, a co-operative, or any ...
s and not employees under
employment law Labour laws (also known as labor laws or employment laws) are those that mediate the relationship between workers, employing entities, trade unions, and the government. Collective labour law relates to the tripartite relationship between employee, ...
, arguing that they receive certain flexibilities not generally received by employees. This affects taxation,
working time Working(laboring) time is the period of time that a person spends at paid labor. Unpaid labor such as personal housework or caring for children or pets is not considered part of the working week. Many countries regulate the work week by law, ...
,
employee benefits Employee benefits and (especially in British English) benefits in kind (also called fringe benefits, perquisites, or perks) include various types of non-wage compensation provided to employees in addition to their normal wages or salaries. Insta ...
,
unemployment benefits Unemployment benefits, also called unemployment insurance, unemployment payment, unemployment compensation, or simply unemployment, are payments made by authorized bodies to unemployed people. In the United States, benefits are funded by a comp ...
, and
overtime Overtime is the amount of time someone works beyond normal working hours. The term is also used for the pay received for this time. Normal hours may be determined in several ways: *by custom (what is considered healthy or reasonable by society) ...
benefits and has been challenged legally. Jurisdictions in which drivers must receive the classification of "employees" include the United Kingdom (after the case of '' Aslam v Uber BV'' which was decided by the
Supreme Court of the United Kingdom The Supreme Court of the United Kingdom ( initialism: UKSC or the acronym: SCOTUK) is the final court of appeal in the United Kingdom for all civil cases, and for criminal cases originating in England, Wales and Northern Ireland. As the Unite ...
),
Switzerland ). Swiss law does not designate a ''capital'' as such, but the federal parliament and government are installed in Bern, while other federal institutions, such as the federal courts, are in other cities (Bellinzona, Lausanne, Luzern, Neuchâtel ...
,
New Jersey New Jersey is a state in the Mid-Atlantic and Northeastern regions of the United States. It is bordered on the north and east by the state of New York; on the east, southeast, and south by the Atlantic Ocean; on the west by the Delawa ...
, and the
Netherlands ) , anthem = ( en, "William of Nassau") , image_map = , map_caption = , subdivision_type = Sovereign state , subdivision_name = Kingdom of the Netherlands , established_title = Before independence , established_date = Spanish Netherl ...
.
California Assembly Bill 5 (2019) California Assembly Bill 5 or AB 5 is a state statute that expands a landmark Supreme Court of California case from 2018, '' Dynamex Operations West, Inc. v. Superior Court'' ("Dynamex"). In that case, the court held that most wage-earning work ...
was passed to force drivers to be classified as employees in
California California is a state in the Western United States, located along the Pacific Coast. With nearly 39.2million residents across a total area of approximately , it is the most populous U.S. state and the 3rd largest by area. It is also the m ...
, although ridesharing companies received an exemption by 2020 California Proposition 22, a ballot
initiative In political science, an initiative (also known as a popular initiative or citizens' initiative) is a means by which a petition signed by a certain number of registered voters can force a government to choose either to enact a law or hold a ...
. Ridesharing companies spent tens of millions of dollars on the campaign. However, a court ruled that Proposition 22 is unconstitutional. Some drivers earn rates that are below
minimum wage A minimum wage is the lowest remuneration that employers can legally pay their employees—the price floor below which employees may not sell their labor. Most countries had introduced minimum wage legislation by the end of the 20th century. B ...
; as a result, in some jurisdictions, laws were passed to guarantee drivers a minimum wage before and after expenses.


Safety

It is unclear if rideshare vehicles are less or more safe than
taxicab A taxi, also known as a taxicab or simply a cab, is a type of vehicle for hire with a driver, used by a single passenger or small group of passengers, often for a non-shared ride. A taxicab conveys passengers between locations of their choi ...
s. Data from Transport for London shows that more sexual offenses were committed in "Private Hire" cars than in taxis. Crimes have been committed by rideshare drivers as well as by individuals posing as rideshare drivers who lure unsuspecting passengers to their vehicles by placing an emblem on their car or by claiming to be a passenger's expected driver. The latter led to the
murder of Samantha Josephson The murder of Samantha Josephson, a student at University of South Carolina, in Columbia, South Carolina, occurred on March 29, 2019. Josephson, 21, had ordered an Uber and mistakenly entered a car that she thought was her ride. Nathaniel Rowlan ...
and the introduction of Sami’s Law. Because it increases the number of people riding in automobiles instead of safer forms of transportation, a study from the
Becker Friedman Institute The Gary Becker Milton Friedman Institute for Research in Economics is a collaborative, cross-disciplinary center for research in economics. The institute was established at the University of Chicago in June 2011. It brought together the activit ...
at the
University of Chicago The University of Chicago (UChicago, Chicago, U of C, or UChi) is a private research university in Chicago, Illinois. Its main campus is located in Chicago's Hyde Park neighborhood. The University of Chicago is consistently ranked among the b ...
tied ridesharing to an increase in traffic fatalities, including pedestrian deaths. Studies have found that the presence of ridesharing companies in a city reduced the rate of drinking and driving crashes. Researchers have also found substantial decreases in both DUI arrests and motor vehicle injuries in Houston after Uber entered the market in 2014.


Traffic congestion and carbon emissions

Studies have shown that especially in cities where it competes with
public transport Public transport (also known as public transportation, public transit, mass transit, or simply transit) is a system of transport for passengers by group travel systems available for use by the general public unlike private transport, typi ...
, ridesharing contributes to
traffic congestion Traffic congestion is a condition in transport that is characterized by slower speeds, longer trip times, and increased vehicular queueing. Traffic congestion on urban road networks has increased substantially since the 1950s. When traffic de ...
, reduces public transport use, and has no substantial impact on vehicle ownership and increases
automobile dependency Car dependency is the concept that some city layouts cause cars to be favoured over alternate forms of transportation, such as bicycles, public transit, and walking. Overview In many modern cities, automobiles are convenient and sometimes nec ...
. Dead mileage specifically causes unnecessary carbon emissions and traffic congestion.
Taxicab A taxi, also known as a taxicab or simply a cab, is a type of vehicle for hire with a driver, used by a single passenger or small group of passengers, often for a non-shared ride. A taxicab conveys passengers between locations of their choi ...
s were noted to have lower rider waiting time and vehicle empty driving time, and thus contribute less to congestion and pollution in downtown areas. However, another report noted that ridesharing complements public transit.


Effect on taxis

Values of
taxi medallion A taxi medallion, also known as a CPNC (Certificate of Public Necessity and Convenience), is a transferable permit in the United States allowing a taxicab driver to operate. Several major cities in the US use these in their taxi licensing systems, ...
s, transferable permits or licenses authorizing the holder to pick up passengers for hire, have declined in value significantly. A couple of
credit unions A credit union, a type of financial institution similar to a commercial bank, is a member-owned nonprofit financial cooperative. Credit unions generally provide services to members similar to retail banks, including deposit accounts, provision ...
that lent money secured by medallions suffered from
bank failure A bank failure occurs when a bank is unable to meet its obligations to its depositors or other creditors because it has become insolvent or too illiquid to meet its liabilities. A bank usually fails economically when the market value of its asset ...
. Taxi companies have sued ridesharing companies for various reasons, including allegedly operating illegal taxicab operations on the fact that
Uber Uber Technologies, Inc. (Uber), based in San Francisco, provides mobility as a service, ride-hailing (allowing users to book a car and driver to transport them in a way similar to a taxi), food delivery ( Uber Eats and Postmates), pa ...
knew its drivers were not properly licensed and did not have proper accreditation. Uber adopted a program to avoid enforcement activities, and as a result had an unfair competitive advantage against taxi and hire-car operators and drivers who did comply with the law. No case by taxis against Uber has ended with a judgment in favor of the taxis, with most cases resulting in settlement or courts ruling for Uber. and the only case proceeding to trial resulting in a full verdict for Uber. Ride sharing platforms have a substantial impact on the taxi industry. A study found that while some taxi drivers have lost income due to Uber, Uber has created more jobs than it has destroyed. It also found that Uber drivers on average spend a higher fraction of their time, and drive a substantially higher share of miles, with a passenger in the car compared to drivers in traditional taxi services, likely due to Uber optimizing their pairing algorithm.


Criticism


Safety practices

Ridesharing companies have been accused of not taking necessary measures to prevent sexual assault. They have been fined by government agencies for violations in their background check processes. Ridesharing has also been criticized for encouraging or requiring phone use while driving. To accept a fare, some apps require drivers to tap their phone screen, usually within 15 seconds after receiving a notification, which is illegal in some jurisdictions since it could result in distracted driving. Ridesharing vehicles in many cities routinely obstruct bicycle lanes while picking up or dropping off passengers, a practice that endangers cyclists.


Dynamic pricing and price fixing allegations

Due to dynamic pricing models, prices for the same route may vary based on the supply and demand for rides at the time the ride is requested. When rides are in high demand in a certain area and there are not enough drivers in such area, fares increase to get more drivers to that area. In some cases, this resulted in extreme surcharges during emergencies such as
Hurricane Sandy Hurricane Sandy (unofficially referred to as ''Superstorm Sandy'') was an extremely destructive and strong Atlantic hurricane, as well as the largest Atlantic hurricane on record as measured by diameter, with tropical-storm-force winds spann ...
, the 2014 Sydney hostage crisis, and the 2017 London Bridge attack. In the United States, drivers do not have any control over the fares they charge; lawsuits allege that this is an illegal restraint on trade in violation of the
Sherman Antitrust Act of 1890 The Sherman Antitrust Act of 1890 (, ) is a United States antitrust law which prescribes the rule of free competition among those engaged in commerce. It was passed by Congress and is named for Senator John Sherman, its principal author. T ...
. Rideshare companies have argued that they only connect riders and drivers, set service terms, and collect fares. Uber was able to force ''Meyer v. Uber Techs., Inc.'', a lawsuit alleging price-fixing, into arbitration.


Accessibility failures

Ridesharing has been criticized for providing inadequate
accessibility Accessibility is the design of products, devices, services, vehicles, or environments so as to be usable by people with disabilities. The concept of accessible design and practice of accessible development ensures both "direct access" (i. ...
measures for disabled people, in violation of local laws. In some areas,
vehicle for hire A vehicle for hire is a vehicle providing private transport or shared transport for a fee, in which passengers are generally free to choose their points or approximate points of origin and destination, unlike public transport, and which th ...
companies are required by law to have a certain amount of
wheelchair accessible van A wheelchair-accessible van is a vehicle that has been modified by increasing the interior size of the vehicle and equipping it with a means of wheelchair entry, such as a wheelchair ramp or powered lift. Modifications The general steps manufact ...
s (WAVs) in use. However, most drivers do not own a WAV, making it hard to comply with the laws. While ridesharing companies require drivers to transport service animals, drivers have been criticized for refusal to transport service animals, which, in the United States, is in violation of the
Americans with Disabilities Act The Americans with Disabilities Act of 1990 or ADA () is a civil rights law that prohibits discrimination based on disability. It affords similar protections against discrimination to Americans with disabilities as the Civil Rights Act of 1964 ...
. In one such case, an arbitrator awarded $1.1 million to a visually impaired passenger who travels with a guide dog because she was denied rides 14 separate times.


Bias against passengers in certain demographic groups

Complaints that drivers have not accepted ride requests from passengers in certain demographic groups has led some ridesharing companies to hide passenger identities until the ride request is accepted by the driver. A 2018 study in Washington, D.C. found that drivers cancelled ride requests from
African American African Americans (also referred to as Black Americans and Afro-Americans) are an ethnic group consisting of Americans with partial or total ancestry from sub-Saharan Africa. The term "African American" generally denotes descendants of ens ...
s and
LGBT ' is an initialism that stands for lesbian, gay, bisexual, and transgender. In use since the 1990s, the initialism, as well as some of its common variants, functions as an umbrella term for sexuality and gender identity. The LGBT term ...
and
straight ally An ally is a person who is associated with another as a helper; a person or group that provides assistance and support in an ongoing effort, activity or struggle. In recent years, the term has been adopted specifically to a person supporting one ...
passengers (indicated by a
rainbow flag A rainbow flag is a multicolored flag consisting of the colors of the rainbow. The designs differ, but many of the colors are based on the spectral colors of the visible light spectrum. The LGBT flag introduced in 1978 is the most recognize ...
) more often, but cancelled at the same rate for women and men. The higher cancellation rate for African American passengers was somewhat attenuated at peak times, when financial incentives were higher.


Threat to local businesses and taxi unions

Ridesharing companies are considered threat to local businesses in some parts of the world. Uber and other companies have faced a backlash in the economies where local taxi companies and unions are prime operators and introduction of these services becomes a huge problem in livelihood of local businesses. An example of that came into light in the late of 2019 where these were banned and protested against in Goa, India.


Congestion

Several studies, including a study funded by Uber, have found that Uber rides and rides with similar services result in vehicles spending a large amount of time driving without a passenger, and those vehicles have a low average passenger occupancy rate which increases congestion. One study found that in Los Angeles and Seattle the passenger occupancy for Uber services is higher than that of taxi services, and concluded that Uber rides reduce congestion on the premise that they replace taxi rides. Later studies found that Uber rides are made in addition to taxi rides, and replace walking, bike rides, and bus rides, in addition to the Uber vehicles having a low average occupancy rate, all of which increases congestion. This increase in congestion has led some cities to levy fees on Uber and similar services. Another study indicates that the increase in traffic caused by Uber's lower fares generates collective costs (in lost time in congestion, increased pollution, increased accident risks, etc) that can exceed the economy and revenue generated by the service, indicating that, in certain conditions, Uber might have a
social cost Social cost in neoclassical economics is the sum of the private costs resulting from a transaction and the costs imposed on the consumers as a consequence of being exposed to the transaction for which they are not compensated or charged. In other w ...
that's greater than its benefits.


See also

*
Hitchhiking Hitchhiking (also known as thumbing, autostop or hitching) is a means of transportation that is gained by asking individuals, usually strangers, for a ride in their car or other vehicle. The ride is usually, but not always, free. Nomads hav ...
and slugging, also known as ''casual carpooling'' * Peer-to-peer economy *
Carsharing Carsharing or car sharing (AU, NZ, CA, TH, & US) or car clubs (UK) is a model of car rental where people rent cars for short periods of time, often by the hour. It differs from traditional car rental in that the owners of the cars are often pr ...
, which allows consumer to access automobiles for self-driven journeys *
Peer-to-peer carsharing Peer-to-peer carsharing (also known as person-to-person carsharing and peer-to-peer car rental) is the process whereby existing car owners make their vehicles available for others to rent for short periods of time. The concept Peer-to-peer carsha ...
, where customers drive themselves in cars rented from individual owners *
Carpool Carpooling (also car-sharing, ride-sharing and lift-sharing) is the sharing of Automobile, car journeys so that more than one person travels in a car, and prevents the need for others to have to drive to a location themselves. By having more ...
* Vanpool *
Demand responsive transport Demand-responsive transport (DRT), also known as demand-responsive transit, demand-responsive service,
US National Trans ...
*
Flexible carpooling Flexible carpooling is carpooling that is not arranged ahead of time, but instead makes use of designated meeting places. It seeks to replicate the informal " slug-lines" that form in Washington DC, Houston, and San Francisco, by establishing more ...
* Illegal taxicab operation * Mobility as a service * Rideshare advertising * Ride sharing privacy *
Sharing economy In capitalism, the sharing economy is a socio-economic system built around the sharing of resources. It often involves a way of purchasing goods and services that differs from the traditional business model of companies hiring employees to produce ...
*
Sustainable transport Sustainable transport refers to ways of transportation that are sustainable in terms of their social and environmental impacts. Components for evaluating sustainability include the particular vehicles used for road, water or air transport; th ...
* Spaceflight, Inc. - rocket rideshare service


References

{{Authority control Transport culture