The Scottish Association of Citizens Advice Bureaux
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Citizens Advice Scotland (CAS), formally the Scottish Association of Citizens Advice Bureaux (SACAB), is a registered
charity Charity may refer to: Giving * Charitable organization or charity, a non-profit organization whose primary objectives are philanthropy and social well-being of persons * Charity (practice), the practice of being benevolent, giving and sharing * C ...
. Based in Edinburgh it comprises 61 member bureaux, including a national helpline
advice.scot
. Together these free local and national services provide legal advice, practical help and information on consumer and political rights across Scotland. CAS provides central support to local bureaux with management, research, fundraising, IT support, training and campaigning. CAS launched a national
helpline A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. ...
in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. In 2012, there were concerns that five of the bureaux in Glasgow might close, however they remained open after accepting a new funding offer. CAS has been registered as a charity since 3 August 1984, currently registered as a charitable company with the
Office of the Scottish Charity Regulator The Scottish Charity Regulator (OSCR) is a non-ministerial department of the Scottish Government with responsibility for the regulation of charities in Scotland. OSCR is the independent regulator and registrar for more than 24,000 Scottish cha ...
(OSCR), Scottish charity number SC 016637.


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* {{Authority control Charities based in Edinburgh 1975 establishments in Scotland Organizations established in 1975 Scots law Welfare in Scotland Consumer rights organizations Citizens Advice