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AT&T Mobility LLC, also known as AT&T Wireless and
marketed Marketing is the process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods and services; potentially including selection of a target audience; selection of certain attributes or themes to empha ...
as simply AT&T, is an American telecommunications company. It is a wholly owned subsidiary of AT&T Inc. and provides
wireless services Wireless communication (or just wireless, when the context allows) is the transfer of information between two or more points without the use of an electrical conductor, optical fiber or other continuous guided medium for the transfer. The most ...
in the United States. AT&T Mobility is the third-largest wireless carrier in the United States, with 101.6 million subscribers as of the end of Q1 2022. The company is headquartered in Brookhaven, Georgia. Originally known as Cingular Wireless (a joint venture between
SBC Communications The history of AT&T dates back to the invention of the telephone. The Bell Telephone Company was established in 1877 by Alexander Graham Bell, who obtained the first US patent for the telephone, and his father-in-law, Gardiner Greene Hubbard. Bell ...
and BellSouth) from 2000 to 2007, the company acquired the old AT&T Wireless in 2004; SBC later acquired the original AT&T and adopted its name. Cingular became wholly owned by AT&T in December 2006 as a result of AT&T's acquisition of BellSouth. In January 2007, Cingular confirmed it would rebrand itself under the AT&T name. Although the legal corporate name change occurred immediately, for both regulatory and brand-awareness reasons both brands were used in the company's signage and advertising during a transition period.Cingular is now the new AT&T
" AT&T press release. January 12, 2007.
The transition concluded in late June, just prior to the rollout of the Apple iPhone. On March 20, 2011, AT&T Mobility announced its intention to acquire T-Mobile US from
Deutsche Telekom Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...
for $39 billion. If it had received government and regulatory approval, AT&T would have had more than 130 million subscribers. However, the U.S. Department of Justice, the Federal Communications Commission (FCC), and AT&T Mobility's competitors (such as Sprint Corporation) opposed the move on the grounds that it would substantially reduce competition in the
cellular network A cellular network or mobile network is a communication network where the link to and from end nodes is wireless. The network is distributed over land areas called "cells", each served by at least one fixed-location transceiver (typically thre ...
market. In December 2011, in the face of both governmental and widespread consumer opposition, AT&T withdrew its offer to complete the merger.


Services

Customers can currently chose either AT&T's 4GB or Unlimited Your Way Plans. As of January 8, 2016, AT&T no longer offers two-year contracts for subsidized smartphones to its consumer customers. Customers who currently have two-year contracts are grandfathered until they upgrade to a new device, in which case they will have to choose from AT&T's NEXT installment plans for smartphones. Unlimited data plans may be throttled based on the terms of the plan. AT&T has also introduced for its postpaid customers free Canada and Mexico roaming on All of the Non-Family Talk Unlimited Plans and its new 4GB Plan. AT&T also allows existing customers to stay on legacy right plans; however, reserves the right to terminate or require a plan change per its terms of service. Within AT&T's 21-state landline footprint, other AT&T services are offered at the AT&T retail stores, including signing up for home phone, internet, and U-verse. AT&T stores outside of its footprint offer wireless services. All AT&T company-owned stores nationwide sell DirecTV.


Employees

A large number of AT&T Mobility employees are unionized, belonging to the Communications Workers of America. The CWA represented roughly 15,000 of the previous 20,000 formerly AT&T Wireless employees as of early 2006. As of the end of 2009, the CWA website claims that roughly 40,000 workers of AT&T Mobility are represented by the union.


History


Cingular Wireless

Cingular Wireless was founded in 2000 as a joint venture of
SBC Communications The history of AT&T dates back to the invention of the telephone. The Bell Telephone Company was established in 1877 by Alexander Graham Bell, who obtained the first US patent for the telephone, and his father-in-law, Gardiner Greene Hubbard. Bell ...
and BellSouth. The joint venture created the nation's second-largest carrier. Cingular grew out of a conglomeration of more than 100 companies, with 12 well-known regional companies with Bell roots. The 12 companies included: * Three companies spun off from
Advanced Mobile Phone Service Advanced Mobile Phone Service, Inc. was a subsidiary of AT&T prior to the Bell System Divestiture. Abbreviated AMPS, the company was created in 1978 to build and operate the new Advanced Mobile Phone System, also abbreviated AMPS. AMPS was develope ...
** Ameritech Mobile Communications ** BellSouth Mobility **
Southwestern Bell Mobile Systems Southwestern Bell Mobile Systems, Inc. was a wireless telephone company. It was created in 1984 as a split-off of Advanced Mobile Phone Service, the original wireless subsidiary of the Bell System. It was a division of Southwestern Bell Corporati ...
*
BellSouth Mobility DCS BellSouth Mobility, LLC headquartered in Atlanta, Georgia, was a BellSouth subsidiary. BellSouth Mobility operated wireless networks using many different wireless communication standards. The most widely used of these technologies is called Dig ...
* BellSouth Wireless Data * CCPR Services d/b/a Cellular One of Puerto Rico and U.S. Virgin Islands *
Pacific Bell Wireless Pacific Bell Wireless, LLC is a wireless operating division of AT&T Mobility. Pacific Bell Wireless is legally known as Pacific Bell Wireless, LLC d/b/a Cingular Wireless. It was founded in the mid-1990s, initially named Pacific Bell Mobile Ser ...
* Pacific Bell Wireless Northwest * SBC Wireless * SNET Mobility * Southwestern Bell Wireless SBC Wireless had previously operated in several northeast markets under the " Cellular One" brand, while BellSouth's wireless operations incorporated the former
Houston Cellular Houston Cellular was a Houston-based cell phone company which provided AMPS and D-AMPS (TDMA) service in the Greater Houston area. It was formed in 1983 and was operated as a partnership between LIN Broadcasting Corp., Mobile Communication Co ...
. Cingular's lineage can be traced back to
Advanced Mobile Phone Service Advanced Mobile Phone Service, Inc. was a subsidiary of AT&T prior to the Bell System Divestiture. Abbreviated AMPS, the company was created in 1978 to build and operate the new Advanced Mobile Phone System, also abbreviated AMPS. AMPS was develope ...
, which was a subsidiary of AT&T created in 1978 to provide cellular service nationwide. AMPS was divided among the Regional Bell Operating Companies as part of the Bell System divestiture. With the exception of Pacific Bell and BellSouth Mobility DCS, the digital network consisted of D-AMPS technology. The Pacific Bell and BellSouth Mobility DCS networks used GSM technology on the PCS frequency band (1900 MHz). In October 2007, AT&T's president and chief executive officer Stan Sigman announced his retirement.
Ralph de la Vega Ralph de la Vega is the former Vice Chairman of AT&T Inc. and CEO of AT&T Business Solutions and AT&T International. He has previously served as President & CEO of AT&T Mobile & Business Solutions; President and CEO of AT&T Mobility; COO of Cingul ...
, group president-Regional Telecom & Entertainment, was named as president and CEO of AT&T Mobility.


AT&T Wireless merger

In February 2004, after a bidding war with Britain's Vodafone Plc (at the time a part-owner of Verizon Wireless), Cingular announced that it would purchase its struggling competitor, AT&T Wireless Services, for $41 billion. This was more than twice the company's trading value. The merger was completed on October 26, 2004. The combined company had a customer base of 46 million people at the time, making Cingular the largest wireless provider in the United States. AT&T Wireless was then legally renamed New Cingular Wireless Services. Shortly after, new commercials were shown with the "AT&T" transforming into the Cingular logo, and with the Cingular logo's text turned blue to acknowledge the change. Some of the companies that comprised Cingular, such as BellSouth Mobility, ceased to exist when they were legally merged into the operating company subsidiary AT&T Wireless PCS, which was New Cingular Wireless PCS. First announced on June 22, 2005, Cingular Wireless announced the intention to divest its
Caribbean The Caribbean (, ) ( es, El Caribe; french: la Caraïbe; ht, Karayib; nl, De Caraïben) is a region of the Americas that consists of the Caribbean Sea, its islands (some surrounded by the Caribbean Sea and some bordering both the Caribbean Se ...
and Bermuda operations and licenses which it acquired from the acquisition of AT&T Wireless, to Irish-owned and Jamaica-based
Digicel Group Digicel is a Jamaican and Caribbean mobile phone network and home entertainment provider operating in 33 markets worldwide. Digicel has operated in several countries, including Guyana, Fiji, Haiti, Trinidad and Tobago, St. Lucia, Suriname, and ...
under undisclosed financial terms. In 2006, one year following the deal, a high-ranking source allegedly close to the sale pointed the Barbados Daily Nation Newspaper towards some SEC filings made by Cingular which were said to establish an idea of the approximate sale price of the deal. According to the SEC filings Cingular was paid around $122 million, with much of that cost going towards the purchase of the former AT&T Wireless assets in Barbados by Digicel. At the time of the merger, there were two networks: the historic AT&T ''Blue'' Network and the Cingular ''Orange'' Network. Both networks contained a mix of both TDMA and GSM facilities. Approximately 50,000 cell sites had to be melded together. From a technical standpoint, the "blue" and "orange" networks were considered different networks until integration was completed in 2005. Enhanced Network Selection (ENS) was used to home cellular devices on either the "blue" or "orange" network during this process.


The New AT&T

On November 21, 2005, Ed Whitacre, then CEO of the newly merged SBC/AT&T, announced plans to market Cingular's service under the ''AT&T'' brand. BellSouth spokesman Jeff Battcher countered that the terms of the joint venture allow either party to sell the service under another name, and that he believes they will be using the brand to market to business customers. Cingular president Stan Sigman concurred with BellSouth's position, indicating that the Cingular brand would continue but be sold under the AT&T brand where offered in packages with other AT&T services, such as data and wireline telephony. However, AT&T announced on March 5, 2006, that it would acquire BellSouth. The acquisition was finalized on December 29, 2006, when the FCC gave its final approval. The following month, AT&T announced that it would phase out the Cingular brand across all of its services and replace it with AT&T, with an accompanying advertising campaign branding the combined company as "The New AT&T." Commercials featured the orange Cingular "Jack" logo encircling the AT&T globe logo several times, dragging its blue bars behind it to form the globe's blue stripes, before finally disappearing behind it, being backed by the chorus of the
Oasis In ecology, an oasis (; ) is a fertile area of a desert or semi-desert environment'ksar''with its surrounding feeding source, the palm grove, within a relational and circulatory nomadic system.” The location of oases has been of critical imp ...
song " All Around the World". AT&T added the color orange to its signage to reflect the change; AT&T would eventually remove orange in 2015 following another rebranding related to its acquisition of DirecTV. In November 2007, AT&T acquired
Dobson Communications Dobson Cellular Systems, Inc. now part of AT&T Mobility, was a wireless telecommunications provider in several regions of the United States, including Alaska, Arizona, California, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Yor ...
, who owned Cellular One and was a roaming partner of AT&T, for $2.8 billion. The sale added 1.7 million subscribers and expanded AT&T coverage in various suburban and rural markets (including Alaska). On November 7, 2008, AT&T announced its intent to acquire
Centennial Wireless Centennial Communications and its subsidiaries (Centennial Wireless and Centennial de Puerto Rico) provided wireless and broadband telecommunications services to wireless telephone subscribers in the United States, Puerto Rico, and the U.S. Virg ...
for $944 million, expanding its coverage in the Midwest, southern U.S., and Puerto Rico.


Failed acquisition of T-Mobile USA

On March 20, 2011, AT&T and
Deutsche Telekom Deutsche Telekom AG (; short form often just Telekom, DTAG or DT; stylised as ·T·) is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. Deutsche Telekom was ...
announced that AT&T had agreed to acquire T-Mobile USA from Deutsche Telekom in a deal estimated to be worth $39 billion in cash and stock. AT&T said the deal was expected to close in 12 months and was subject to regulatory approval. As of June 2011, it was being examined by the FCC. On August 31, 2011, the United States Department of Justice formally announced that it had filed a lawsuit to block the merger. On November 22, 2011, FCC Chairman Julius Genachowski recommended sending AT&T's proposed T-Mobile acquisition to an administrative law judge for review and a hearing. On November 23, 2011, AT&T withdrew its application with the FCC regarding the acquisition of T-Mobile USA. They also indicated that they would recognize a $4 billion dollar accounting charge in the event of a deal collapse. That charge covers a $3 billion cash breakup fee and $1 billion as the market value for the spectrum they were required to transfer to T-Mobile if the deal failed to complete.


2012–present

On August 2, 2012, AT&T announced its intent to acquire
NextWave Wireless NextWave Wireless Inc. is a wireless technology company that produces mobile multimedia solutions and speculates in the wireless spectrum market. The company consists principally of various wireless spectrum holdings. The company is most notabl ...
. On January 22, 2013, AT&T announced its intent to acquire the U.S. retail wireless operations of Atlantic Tele-Network, doing business as
Alltel Alltel Wireless was a wireless service provider, primarily based in the United States. Before acquisitions by Verizon Wireless and AT&T, it served 34 states and had approximately 13 million subscribers. As a regulatory condition of the acquisition ...
, for $780 million. On June 24, 2014, Plateau Wireless announced the sale of assets and operations in eastern New Mexico and west Texas to AT&T, including wireless spectrum and 40,000 customers. In November 2014 and January 2015, AT&T acquired the Mexican wireless carriers Iusacell and Nextel Mexico to form AT&T Mexico.


Network


GSM facilities

In California, Nevada, Northern New Jersey and New York City, Cingular and T-Mobile USA maintained and shared a GSM-1900 network prior to the acquisition of AT&T Wireless, through a joint venture known as ''GSM Facilities''. The network sharing agreement allowed Cingular to offer local service in northern New Jersey and New York City and T-Mobile USA to offer service in California and Nevada. On May 25, 2004, Cingular and T-Mobile USA announced their intention to dissolve the agreement contingent on Cingular's successful acquisition of AT&T Wireless, the Cingular network was transferred to T-Mobile USA, with Cingular continuing work on the GSM facilities at AT&T Wireless sites.


Fiber network switching facilities

AT&T has a global sub-sea Tier-1 fiber network switching facility on St. Croix in the
U.S. Virgin Islands The United States Virgin Islands,. Also called the ''American Virgin Islands'' and the ''U.S. Virgin Islands''. officially the Virgin Islands of the United States, are a group of Caribbean islands and an unincorporated and organized territory ...
, in conjunction with
University of the Virgin Islands Research and Technology Park The University of the Virgin Islands Research and Technology Park (RTPark) is the first independent research and e-technology park located in the U.S. Virgin Islands (USVI). Launched in 2002, RTPark is the first government-sponsored public-privat ...
.


Radio frequency summary

The following is a list of known frequencies that AT&T employs in the United States. 2G GSM was discontinued on January 1, 2017 and 3G UMTS was discontinued on February 22, 2022, according to AT&T. However, as of April 9, 2022, some media outlets are reporting that AT&T 3G is still working for them in their area, despite confirmed reports of shutdowns in other areas, suggesting that the network is being shut down gradually area by area. In addition, AT&T has declined to respond to questions from the media regarding the 3G shutdown process and whether it has been completed, leaving the actual completion date of the final nationwide shutdown unclear. AT&T has also signed a roaming agreement with T-Mobile to help mitigate some effects of the UMTS shut down. T-Mobile plans to shutter its 3G UMTS network on July 1, 2022.


Coverage

As a result of its formation through mergers and acquisitions, as well as the rapid technological change in the wireless industry, AT&T operates the second-largest digital voice and data network within its United States footprint. The core technology standard for the AT&T Mobility wireless network is called GSM. Much of the AT&T network footprint now supports 4G and uses
LTE LTE may refer to: Science and technology * LTE (telecommunication) (Long-Term Evolution), a telephone and mobile broadband standard ** LTE Advanced, an enhancement *** LTE Advanced Pro * Compaq LTE, a line of laptop computers produced by Compaq * ...
/
LTE-Advanced LTE Advanced (LTE+) is a mobile communication standard and a major enhancement of the Long Term Evolution (LTE) standard. It was formally submitted as a candidate 4G to ITU-T in late 2009 as meeting the requirements of the IMT-Advanced standard ...
for simultaneous packet switched voice and data communications. AT&T is also in the process of rolling out its 5G network based on the NR specification. Cingular, the predecessor to AT&T, supported legacy D-AMPS/TDMA and
analog Analog or analogue may refer to: Computing and electronics * Analog signal, in which information is encoded in a continuous variable ** Analog device, an apparatus that operates on analog signals *** Analog electronics, circuits which use analo ...
wireless networks. In March 2006, Cingular announced that these networks would be shut down by February 2008. As of March 31, 2007, Cingular ended TDMA supported for GoPhone (pre-paid) customers. On February 18, 2008, AT&T Mobility officially ended service on their AMPS and TDMA network, except for in areas previously operated by
Dobson Communications Dobson Cellular Systems, Inc. now part of AT&T Mobility, was a wireless telecommunications provider in several regions of the United States, including Alaska, Arizona, California, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Yor ...
; the Dobson AMPS and TDMA network was shut down March 1, 2008. Networks formerly operated by AT&T predecessors including Cingular also include various paging services and the Cingular Interactive division, which became
Velocita Wireless Velocita Wireless is a national wireless-telecommunications service provider that is based in Woodbridge, New Jersey, United States. Known by several names over the years, Velocita Wireless has been in existence for over 17 years as the operator o ...
. Velocita was later purchased by Sprint Nextel. AT&T also offered Enhanced Push To Talk (PTT) services on smart phones. The original PTT service was sunset. The AT&T wireless data network began in 2002 as a Cingular initiative called "Project Genesis" that involved a
GPRS General Packet Radio Service (GPRS) is a packet oriented mobile data standard on the 2G and 3G cellular communication network's global system for mobile communications (GSM). GPRS was established by European Telecommunications Standards Insti ...
overlay of the entire wireless network. Project Genesis was completed by the end of 2004. Later, this network was upgraded to EDGE across the GSM footprint. In 2005, AT&T launched a broadband network known as "BroadbandConnect", based on UMTS and HSDPA, to counter Verizon Wireless and
Sprint Sprint may refer to: Aerospace *Spring WS202 Sprint, a Canadian aircraft design *Sprint (missile), an anti-ballistic missile Automotive and motorcycle *Alfa Romeo Sprint, automobile produced by Alfa Romeo between 1976 and 1989 *Chevrolet Sprint, ...
's EV-DO networks. UMTS service was launched on December 6, 2005, in Seattle, Portland, San Francisco, Salt Lake City, San Jose, San Diego, Las Vegas, Phoenix, Puerto Rico, Austin, Houston, Dallas, Detroit, Chicago, Boston, Baltimore, and Washington D.C. and expanded to all major metropolitan markets by the end of 2006. As of early 2009, AT&T Mobility has completed its upgrade of the 3G to HSUPA, In 2011, it was reported that AT&T would upgrade its network to
HSPA+ Evolved High Speed Packet Access, HSPA+, HSPA (Plus) or HSPAP, is a technical standard for wireless broadband telecommunication. It is the second phase of HSPA which has been introduced in 3GPP release 7 and being further improved in later 3GPP ...
throughout the year, which it would market as offering 4G-grade speeds. On September 18, 2011, AT&T first launched LTE service in 5 U.S. metropolitan areas, with plans for serving 15 markets by the end of the year. AT&T's LTE rollout was noticeably slower than that of its competitor, Verizon Wireless, with the company stating that its then-proposed acquisition of T-Mobile USA would be necessary. In November 2012, AT&T promoted the network as serving 150 million users, with plans to double its coverage by 2014. On January 1, 2017, AT&T discontinued its 2G GSM network. In April 2017, AT&T announced that it would upgrade its existing LTE networks in selected markets to support LTE Advanced and LTE Advanced Pro features, marketed as "5G Evolution" (5G ''E''). In January 2018, AT&T stated that it intended to deploy 5G NR service by the end of the year. Starting February 22, 2022, AT&T discontinued its 3G UMTS network, according to AT&T. However, as of April 9, 2022, some media outlets are reporting that AT&T's UMTS network is still working for them in their area, despite confirmed reports of shutdowns in other areas, suggesting that the network is being shutdown gradually area by area. In addition, AT&T has declined to respond to questions from the media regarding the 3G shutdown process and whether it has been completed, leaving the actual completion date of the final nationwide shutdown unclear. AT&T operates the second-largest 5G network in the U.S. with approximately 30% of the nation covered. AT&T uses low, mid, and high band frequencies. Mid and high band 5G is marketed as 5G+ and offers much faster speeds than low band. Continuous expansion of the 5G network, especially mid band 5G+, is planned through 2023. AT&T plans to cover 200 million people with 5G+ by the end of 2023.


Marketing


"Fewest dropped calls"

During the first quarter of 2006, Telephia reported that during an extensive nationwide test of major wireless carriers in 350 metropolitan markets around the country, Cingular dropped the fewest calls across the country. In turn, Cingular began aggressively advertising the "Allover Network", citing Telephia as "the leading independent research company." Telephia's report was in stark contrast to the Consumers Union publication,
Consumer Reports Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy. Founded ...
, based on a survey of 50,000 of its members in 18 cities, which criticized Cingular for static and dropped calls. Furthermore, J.D. Power and Associates consistently ranked Cingular at or near the bottom of every geographical region in its 2006 Wireless Call Quality Study, which is based on a smaller survey of 23,000 wireless users. This campaign had to come to an abrupt end. Telephia, which tests wireless networks by making over 6 million calls per year in what it claims is the world's largest wireless network test program, initially refused to provide details on its study, and a spokesman for the company has said, according to the '' Boston Globe'', that "Cingular shouldn't have even mentioned the company's name to a reporter." The research company later stated that Cingular did, indeed, have a "statistically significant lower dropped-call rate than the competition across some market/time period groupings", but that Telephia had "no knowledge of the specific methodology (markets, time periods or statistical thresholds) that Cingular used for its 'lowest dropped call' claim." While AT&T has abandoned its verbal claim of "The Fewest Dropped Calls" in its commercials, it continues to show situations where two persons are speaking with each other on their phones, and one of the users' call drops. AT&T now states "We are still continuing to run ads that emphasize the importance of not dropping calls. That campaign is continuing."


iPhone

On June 29, 2007, Apple's iPhone was introduced to the United States market, and AT&T was the exclusive carrier for the device within the United States until February 10, 2011, when the iPhone 4 was launched on the Verizon network. Teething problems with AT&T's billing process emerged soon after the iPhone's release, as early adopters started receiving exceptionally detailed monthly telephone bills with one of the most notable being the
300-page iPhone bill A 300-page iPhone bill from AT&T Mobility mailed in a box was the subject of a viral video made by YouTube personality Justine Ezarik, best known as iJustine, which became an Internet meme in August 2007. Ezarik's video focused on the unnecess ...
that was featured in an online video by Justine "iJustine" Ezarik. Apple launched the iPhone 3G with AT&T on July 11, 2008. Although specific AT&T sales numbers are unavailable, Apple announced that over 1 million iPhone 3G devices were sold during the first three days — in contrast, according to
Steve Jobs Steven Paul Jobs (February 24, 1955 – October 5, 2011) was an American entrepreneur, industrial designer, media proprietor, and investor. He was the co-founder, chairman, and CEO of Apple; the chairman and majority shareholder of Pixar; a ...
, Apple's
CEO A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...
, "It took 74 days to sell the first one million original iPhones." In August 2008,
Best Buy Best Buy Co. Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music, it was rebra ...
announced that it would begin selling the iPhone 3G for use on the AT&T network. In September 2008, AT&T announced that it would also sell the iPhone 3G in Puerto Rico and the U.S. Virgin Islands. The iPhone 4 was released on June 24, 2010. According to Apple, over 1.7 million iPhone 4 units were sold in the first few days, which is the most out of any phone ever sold. These sales propelled AT&T to strong Q2 results. The iPhone 5 was released on September 12, 2012. Apple reported selling 5 million iPhone 5's in the first weekend. AT&T activated 8.5 million iPhones in Q4 of 2012.


Android-based smart phones

On February 18, 2010, AT&T announced that on March 7, 2010 it would introduce its first smart phone based on Google's
Android Android may refer to: Science and technology * Android (robot), a humanoid robot or synthetic organism designed to imitate a human * Android (operating system), Google's mobile operating system ** Bugdroid, a Google mascot sometimes referred to ...
operating system, the Motorola Backflip. On March 22, 2010, AT&T announced that its second Android handset would be the Dell Aero, a revised version of the Dell Mini 3. However, the second Android phone AT&T released was the HTC Aria which was announced on June 14, 2010 and released on June 20, 2010. The Samsung Captivate, which is part of the Galaxy S family, was released on AT&T's network on July 18, 2010. In addition to devices released on AT&T were a line of handsets manufactured by Motorola. The Motorola Flipout, followed by the Motorola Flipside and the Motorola Bravo all run Android 2.1 and were all released Q4 2010. Three new 4G Android devices were announced for release within the first and second quarter of the fiscal year 2011, including the Motorola Atrix 4G, the HTC Inspire 4G, and the Samsung Infuse 4G. HTC Inspire 4G being the first, preceded by the Motorola Atrix 4G are, available through AT&T's 4G network. These three devices are all running Android 2.2 (Froyo) and are expected to be upgraded to Android 2.3 Gingerbread later in the year, along with an update to "enable" 4G uploads. Unlike other United States networks with Android-based phones, AT&T did not allow non-market apps to be installed. However, on May 16, 2011 AT&T announced that some current and future Android devices will come with an option to allow the installation of unofficial applications.


4G LTE

In a BBDO campaign for 4G and 4G LTE started in November 2012, Beck Bennett interviewed children in commercials directed by
Jorma Taccone Jorma Christopher Taccone (; born March 19, 1977) is an American comedian, director, actor, and writer. He is one-third of the sketch comedy troupe The Lonely Island, with childhood friends Andy Samberg and Akiva Schaffer. In 2010, Taccone co-wro ...
, with the slogan "It's not complicated." The children were asked whether fast or slow is better, or whether two is better than one. Taccone said "The spots are 'guided' improv", meaning the children were allowed to be natural until others had to step in and help.


In Need for Speed Games

In the NFS games Underground 2 to Carbon, the network (as Cingular) was shown as the mobile internet provider in the ingame voicetext/message.


Current services

AT&T reintroduced unlimited plans in 2016; on launch, users were required to subscribe to an AT&T-owned pay television service ( DirecTV or U-verse) in order to be eligible. In April 2017, the Unlimited Plus plan was reduced in price, and a complimentary subscription to
HBO Home Box Office (HBO) is an American premium television network, which is the flagship property of namesake parent subsidiary Home Box Office, Inc., itself a unit owned by Warner Bros. Discovery. The overall Home Box Office business unit is ba ...
(either as part of an AT&T-owned pay television service, or standalone via HBO GO) was added to both plans. In June 2018, the two plans were discontinued for new subscribers and replaced by similar "Unlimited & More" plans, which both include AT&T's new "Watch TV" service (which includes a selection of entertainment cable networks) at no charge, and Unlimited & More Premium allowing users to also choose a premium subscription service (such as Cinemax, HBO,
Showtime Showtime or Show Time may refer to: Film * ''Showtime'' (film), a 2002 American action/comedy film * ''Showtime'' (video), a 1995 live concert video by Blur Television Networks and channels * Showtime Networks, a division of Paramount Global w ...
, Spotify,
Starz Starz (stylized as STARZ since 2016; pronounced "stars") is an American premium cable and satellite television network owned by Lions Gate Entertainment, and is the flagship property of parent subsidiary Starz Inc. Programming on Starz consist ...
, Amazon Music Unlimited, Pandora Premium, or
VRV Variable refrigerant flow (VRF), also known as variable refrigerant volume (VRV), is an HVAC technology invented by Daikin Industries, Ltd. in 1982. Like ductless minisplits, VRFs use refrigerant as the cooling and heating medium. This refrigera ...
) as an add-on. The basic Unlimited & More plan is restricted to standard definition video streaming.


AT&T Prepaid

AT&T Prepaid (stylized AT&T PREPAID; formerly GoPhone) is a prepaid mobile phone service from AT&T Mobility. The GoPhone name and product were originally conceived and implemented by McCaw Cellular by its founder Craig McCaw and first used in commerce in 1987 by his company. It was later bought by AT&T in 1995 and used by the pre-2004 " AT&T Wireless" after Cingular's purchase of AT&T Wireless in 2004 for $41 billion.Rohde, Laura
"Cingular Buys AT&T Wireless"
'' PC World'', IDG News Service, Feb 17, 2004
At that time, Cingular was jointly owned by
SBC Communications The history of AT&T dates back to the invention of the telephone. The Bell Telephone Company was established in 1877 by Alexander Graham Bell, who obtained the first US patent for the telephone, and his father-in-law, Gardiner Greene Hubbard. Bell ...
(Southwestern Bell Corporation) of San Antonio, Texas, which owned 60 percent, and BellSouth of Atlanta, Georgia. The original GoPhone service was discontinued and Cingular renamed its prepaid services under GoPhone. The GoPhone brand name was still in use even after "Cingular" renamed itself "AT&T Mobility" until 2017 when it was rebranded AT&T PREPAID. As of January 2019, AT&T Prepaid has 6 million subscribers.


NumberSync

NumberSync was introduced in 2015. The service allows AT&T postpaid wireless customers to use one telephone number to send and receive calls and text messages across all of their supported devices.


Slogans

* "Your World. Close At Hand." (1999) * "What do you have to say?" (2000–2002) * "Fits you best" (2002–2004) * "Raising the bar" (2004–2006) * "More bars, In More places" (2006–2007) * "Your world. Delivered" (2007–2010) * "Rethink possible" (2010–2014) * "Mobilizing Your World" (2014–2017) * "Entertainment Your Way" (2017) * "More For Your Thing, That’s Our Thing" (2018–present)


Controversies


Misrepresentation of network technology


Misrepresentation as 4G

In 2011, following a similar change by T-Mobile USA, AT&T began marketing both its
HSPA HSPA may refer to: * High Speed Packet Access, a mobile broadband technology * Hawaiian Sugar Planters' Association Education * High School Proficiency Assessment * Humphrey School of Public Affairs The Hubert H. Humphrey School of Public Aff ...
and
HSPA+ Evolved High Speed Packet Access, HSPA+, HSPA (Plus) or HSPAP, is a technical standard for wireless broadband telecommunication. It is the second phase of HSPA which has been introduced in 3GPP release 7 and being further improved in later 3GPP ...
services as " 4G", and distributed phone software patches changing their network indicators to identify these services as such. With the
ITU The International Telecommunication Union is a specialized agency of the United Nations responsible for many matters related to information and communication technologies. It was established on 17 May 1865 as the International Telegraph Unio ...
having expanded its definition of 4G to include HSPA+, AT&T decided to label 14 Mbit/s HSPA devices and service as HSPA+, and thus 4G. Standard HSPA service, however, never met 4G standards, nor are these HSPA devices (non-Evolved) actually capable of operating at HSPA+ speeds. Media outlets considered this branding to be deceptive. Concerns were also expressed over the possibility of confusion when actual 4G
VoLTE Voice over LTE (VoLTE) is an LTE high-speed wireless communication standard for mobile phones and data terminals, including Internet of things (IoT) devices and wearables. VoLTE has up to three times more voice and data capacity than older 3G U ...
networks were to be eventually deployed.


Misrepresentation as 5G

In 2017, AT&T began to similarly use the trademark 5G Evolution (5G E) to refer to LTE networks upgraded to support higher data speeds via LTE Advanced and LTE Advanced Pro features, such as 4x4 MIMO antennas, 256-QAM, and three-way carrier aggregation. AT&T promotes these networks as having a theoretical top speed of 400 Mbit/s. In late-2018, AT&T distributed phone software patches changing network indicators to refer to these networks as such. 5G Evolution is entirely unrelated to actual 5G wireless standards; AT&T states that these technologies "serve as the runway to 5G by boosting the existing LTE network and priming it for the future of connectivity", and argued that "the customer doesn't need to think about the exact technology – they only care on the performance and what it enables." AT&T marketing likewise promotes this network with the slogan "The First Step to 5G". AT&T once again faced allegations that the branding was misleading, because it is merely a rebranding of existing 4G networks in order to ride upon consumer anticipation of actual 5G technology. T-Mobile US and Verizon Wireless have deployed similar late-stage upgrades in a larger number of markets than AT&T, but promote them as being upgrades to their 4G LTE service. T-Mobile mocked the branding via a video on Twitter, showing a person applying a
sticky note A Post-it Note (or sticky note) is a small piece of paper with a re-adherable strip of glue on its back, made for temporarily attaching notes to documents and other surfaces. A low-tack pressure-sensitive adhesive allows the notes to be easil ...
reading "9G" over the LTE indicator on an iPhone, captioned "didn't realize it was this easy, brb updating". Technology website '' The Verge'' noted that the South American wireless carrier Claro had been using the branding "4.5G" (stylized to make the 4 slightly smaller than the 5) to promote similar upgrades to its LTE service, but felt that this brand was "not as baldfaced a deception as AT&T's 5G E". In February 2019, Sprint Corporation sued AT&T Mobility for false advertising, presenting evidence that consumers were being misled into believing these services were of equal or higher performance than actual 5G networks. Sprint sought an injunction to halt AT&T's promotion of the network with this trademark. However, the two parties later settled. In May 2020, following complaints by T-Mobile to the National Advertising Division, the National Advertising Review Board (NARB) recommended that AT&T stop using "5G Evolution" or "The First Step to 5G" in advertising, as "the term ‘Evolution’ is not likely to alert consumers to the fact that the service is not 5G." AT&T stated that it would not use "5G Evolution" or the slogan in future advertising, but that it will still use the 5G E logo, and not remove the indicator from devices.


NASCAR sponsorship conflict

Cingular Wireless began its sponsorship of the #31
Chevrolet Chevrolet ( ), colloquially referred to as Chevy and formally the Chevrolet Motor Division of General Motors Company, is an American automobile division of the American manufacturer General Motors (GM). Louis Chevrolet (1878–1941) and ous ...
, owned by
Richard Childress Racing Richard Childress Racing (RCR) is an American professional stock car racing team that currently competes in the NASCAR Cup Series and the NASCAR Xfinity Series. The team is based in Welcome, North Carolina, and is owned and operated by Richard ...
, in the NASCAR Winston Cup Series in 2002. Two years later, when Nextel Communications (now Sprint Corporation) purchased the naming rights to NASCAR's top division (rebranding the division as the Nextel Cup, and later the Sprint Cup), Cingular and
Alltel Alltel Wireless was a wireless service provider, primarily based in the United States. Before acquisitions by Verizon Wireless and AT&T, it served 34 states and had approximately 13 million subscribers. As a regulatory condition of the acquisition ...
, sponsor of the #12
Dodge Dodge is an American brand of automobiles and a division of Stellantis, based in Auburn Hills, Michigan. Dodge vehicles have historically included performance cars, and for much of its existence Dodge was Chrysler's mid-priced brand above P ...
(owned by Penske Racing and driven by Ryan Newman), were allowed to stay as sponsors under a grandfather clause. In early 2007, following its purchase by AT&T, Cingular began a re-branding effort to the AT&T Mobility brand. NASCAR quickly claimed that a clause in their contract with Sprint Nextel (the Viceroy rule) would not allow Cingular to change either the name or brand advertised on the #31 car. After trying and failing to persuade NASCAR to approve the addition of the AT&T globe logo to the rear of the car, AT&T filed a lawsuit against NASCAR on March 16, 2007. On May 18, AT&T won a preliminary injunction in the United States District Court for the Northern District of Georgia in Atlanta and, following a failed emergency motion for a stay by NASCAR on May 19, re-branded the #31 car, driven by Jeff Burton, in time for the Nextel All-Star Challenge that evening. NASCAR was later granted an appeal to be heard on August 2. On June 17, NASCAR announced it had filed a US$100 million lawsuit against AT&T and would like AT&T and all other rival telecommunications companies out of the sport in 2008. On August 13, a ruling by the United States Court of Appeals for the Eleventh Circuit cleared the way for NASCAR to prevent AT&T from featuring its logo on the car. The 11th Circuit dismissed a lower court's ruling that prevented NASCAR from stopping AT&T's plans. The appeals court remanded the case to the district court. At first practice for the Sharpie 500 at Bristol Motor Speedway on August 24, the #31 car was colored orange and black, but was bare; that is, associate sponsors appeared, but no primary sponsors were on the car, similar to Formula One cars run in races where tobacco advertising is prohibited. The pit crew wore grey Richard Childress Racing shirts and Burton had a plain orange fire suit with associate sponsors. The car, which carried a "subliminal advertising" scheme, arrived in a black hauler with only the number 31 on the side. NASCAR officials said the car would not have made it through inspection with the AT&T logos. During that weekend, AT&T claimed that two alternate paint schemes proposed by AT&T — one advertising its "go phone" and another with the old Cingular slogan "more bars in more places" that AT&T recently brought back — were rejected by NASCAR. The Go Phone scheme had been used in the past. NASCAR later denied these claims. On September 7, 2007, a settlement was reached where AT&T Mobility could remain on the #31 car until the end of 2008, but the associate sponsorship of the #29 Nationwide Series Holiday Inn Chevrolet was not affected, because it is in a lower series. No division of AT&T have sponsored any organization in NASCAR since, even though the Viceroy rule changed from telecommunications companies to beverages when
Monster Energy Monster Energy is an energy drink that was created by Hansen Natural Company (now Monster Beverage Corporation) in April 2002. As of March 2019, Monster Energy had a 35% share of the energy drink market, the second highest share after Red Bull ...
took over sponsorship of the Cup Series in 2017 before NASCAR removed series title sponsorship in the Cup Series altogether, effectively removing any restrictions on which brands can sponsor teams, pursuant to NASCAR approval. In fact, AT&T's parent division had sued a NASCAR team and driver it sponsored,
Mike Borkowski Michael John Borkowski (born May 6, 1973) is an American race car driver. Borkowski has raced in a variety of cars and series, is experienced in both road and oval racing, but is best known for his victory over Tommy Kendall in the 1997 Trans-Am ...
, on performance grounds.


Throttling of "unlimited" plans

In 2012, AT&T came under scrutiny for throttling the speed of data delivered to consumers with an unlimited data plan. The company has claimed that, despite its claim of network speeds, it is within its legal rights to reduce the speed of data to consumers who reach preset thresholds. In May 2012, Matt Spaccarelli, a truck driver, won a small claims lawsuit against the company for slowing down his service. A Simi Valley, California judge awarded Spaccarelli $850, agreeing that "unlimited" service shouldn't be subject to slowdowns. Additionally, AT&T's user agreement does not permit class-action suits against the company. In 2014, the FTC sued AT&T for deceptive business practices. In November 2019, AT&T agreed to pay $60 million to settle the suit, which must be distributed as a "partial refund" to customers who signed up for the affected plans prior to 2011. It also agreed to prominently disclose any throttling restrictions it imposes on its wireless plans in the future.


Mobility Administrative Fee

In May 2013, AT&T added a 61 cent "Mobility Administrative Fee" per-month per-line to all of its wireless postpaid lines, including lines still under service contract. The fee appears "below the line" making it appear like a tax at the bottom of a customer's phone bill. This fee is thought to bring more than a half-billion dollars in a year for AT&T, which claims the fee is for covering the cost of cell sites and maintenance. In June 2018, AT&T raised the administrative fee to $1.99 from 76 cents per-line.


Other AT&T Wireless brands

* AT&T PREPAID (formerly AT&T GoPhone) * Cricket Wireless * AT&T Mexico


References


External links

*
AT&T Enterprise Mobility


at Yahoo! Finance {{DEFAULTSORT:ATandT Mobility AT&T subsidiaries Companies based in DeKalb County, Georgia American companies established in 2000 Telecommunications companies established in 2000 Retail companies established in 2000 Mobile phone companies of the United States 2000 establishments in Georgia (U.S. state) Brookhaven, Georgia