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Panda Express
Panda Express
is a fast casual restaurant chain which serves American Chinese cuisine. It is the largest Asian segment restaurant chain in the United States,[5] where it was founded and is mainly located (in addition to other countries and territories in North America and Asia). Panda Express
Panda Express
restaurants were traditionally located in shopping mall food courts, but the chain now operates units in many other environments and formats, including stand-alone restaurants, as well as universities, casinos, airports, military bases, amusement parks and other venues. Panda Express
Panda Express
has over 2,000 restaurants, located in 50 U.S. states, the District of Columbia, Puerto Rico, Guam, Canada, Mexico, South Korea, and the United Arab Emirates.

A typical Panda Express
Panda Express
meal: Kung Pao chicken, orange chicken, chow mein and steamed vegetables

The chain offers a variety of Chinese-cuisine-inspired dishes (e.g., Orange Chicken; Firecracker Chicken Breast; Beijing Beef; Grilled Teriyaki Chicken; Kung Pao Chicken). "Combo meals" are served with customer's choice of either fried rice, steamed rice, chow mein, or mixed vegetables. No MSG is added to any of the items at Panda Express after it has been delivered to the restaurant, nor does Panda Express purchase from any suppliers who add MSG.[6] Panda Express
Panda Express
is headquartered in Rosemead, California.[7] The Panda Express brand is a casual, fast-food variation of corporate sibling Panda Inn
Panda Inn
(a chain of upscale, table service restaurants).

Contents

1 History 2 International 3 Overview 4 See also 5 References 6 Further reading 7 External links

History[edit]

A typical Panda Express
Panda Express
in Fort Worth, Texas
Fort Worth, Texas
(2014)

The Panda Restaurant Group, parent company of Panda Inn, Panda Express, and Hibachi-San, was founded by Andrew Cherng and Peggy Cherng and Andrew's father, Master Chef Ming Tsai Cherng.[8] Andrew Cherng and his father are from the Yangzhou
Yangzhou
region of China's Jiangsu province, while Peggy was born in Burma and raised in Hong Kong.[9] Both Andrew and Peggy Cherng are alumni of Baker University
University
in Baldwin City, Kansas (where they first met).[10][11] Peggy Cherng received her B.S. degree in applied mathematics from Oregon State University
University
in 1971, and her M.S. in Computer Science and Ph.D. degree in electrical engineering from the University
University
of Missouri-Columbia.[12] Andrew Cherng also received his M.S. in Mathematics from the University
University
of Missouri.[13] In 1973, when Andrew's parents moved to the United States, Andrew went into business with his father and opened their first Panda Inn restaurant in Pasadena, California.[9][10] At the beginning, business was lacking to the degree that Andrew had to offer special deals and freebies so that customers would dine at Panda Inn.[14] In 1982, Peggy joined Andrew in the restaurant business.[9] While operating Panda Inn, Andrew became acquainted with then-UCLA head football coach Terry Donahue, as well as Terry's brother Dan, who happened to be in the real estate business.[9] It was because of this connection that in 1983, Donahue Schriber Real Estate, the manager of the Glendale Galleria, invited the Cherngs to develop a fast-food version of Panda Inn for the Galleria's food court, and Panda Express
Panda Express
was launched that October.[15] A second location was opened two years later at the Westside Pavilion
Westside Pavilion
in 1985.[16] The chain has steadily expanded across the United States
United States
since then. Chef Andy Kao claims to have developed the original Chinese-American orange chicken recipe at a Panda Express in Hawaii in 1987.[17] At first, Panda Express
Panda Express
restaurants were found solely in food courts in major shopping malls.[9] During the late 1980s and early 1990s, the Cherngs began experimenting with supermarket-based branches, through a deal with Vons, and then stand-alone restaurant locations.[9] In 1997, the company opened its first stand-alone, drive-through restaurant, in Hesperia, California.[18] Today less than 2% of its restaurants are in malls.[19] Because Peggy had worked for several years as a software designer & engineer for defense contractors like McDonnell Douglas, Panda Express computerized its operations early on.[9][10] Peggy also brought a systems analysis perspective to the business and worked through the logistics and standardization issues necessary to scale up the concept.[9][10] In 2000, they launched Panda Cares to give back to the community. They provide funding, food and volunteer services to children in need and disaster relief efforts.[20] In 2005, Panda Express
Panda Express
began to open units in food courts on college campus, some of which participate in the residential student meal plans.[21] In 2008, the Cherngs were the recipients of the City of Angels Award, given by the LAX Coastal Area Chamber of Commerce,[22] for their contributions to the greater Los Angeles
Los Angeles
area.[23] On November 23, 2009, it was announced that Panda Express
Panda Express
had selected Trusonic to provide Asian themed background music to its store locations.[24] On the ABC News
ABC News
TV program Nightline, April 18, 2011, there was a feature segment on Panda Express
Panda Express
and its success. The segment described how Andrew Cherng encourages his workers and management to go through self-help programs emphasizing Landmark Education.[25] In June 2013, it was announced that the restaurant chain will pay $150,000 to settle an Equal Employment Opportunity Commission
Equal Employment Opportunity Commission
action on behalf of at least three female teenagers who were allegedly sexually harassed between 2007 and 2009 by one male kitchen supervisor in Kauai, Hawaii.[26] In November 2013, Panda Express
Panda Express
opened its first location in the western Pacific by opening a location in the American territory of Guam.[27] The first location in the state of Alaska
Alaska
was opened in December 2015.[28] As of 2014, the Panda Restaurant Group
Panda Restaurant Group
had annual sales of over $2 billion and close to 25,000 employees.[29] They also opened Panda Innovation Kitchen in Pasadena with their daughter, Peggy Cherng, overlooking a majority of the restaurant's business.[30] The idea for Panda Innovation Kitchen is to experiment with new flavours and ingredients to come up with new menu items. In addition, they also opened a tea bar to introduce Taiwanese drinks such as boba milk tea and new drinks like the Fortune Cookie Shake.[31] In December 2017, Panda Express
Panda Express
had opened the chain's 2,000th location, which is located in New York City
New York City
near Columbia University.[32] International[edit] Panda Express
Panda Express
also operates in Mexico, Canada, South Korea, and United Arab Emirates. The first location in Mexico
Mexico
opened in Mexico
Mexico
City in September 2011.[33] In October 2013, the first Panda Express
Panda Express
located in Canada
Canada
opened its doors on Hunt Club Road
Hunt Club Road
in Nepean, Ontario.[citation needed] The first location in Calgary
Calgary
was opened in October 2016.[34] The first location in South Korea
South Korea
was opened in Seoul in September 2014.[35] On May 26, 2014, it was reported by Arabian Business
Arabian Business
news that Panda Express would be opening a restaurant in the United Arab Emirates.[36] The first Panda Express
Panda Express
restaurant in the Middle East
Middle East
was open in Dubai
Dubai
in November 2014.[37] In July 2016, Panda Express
Panda Express
opened its first location in Guatemala, in Guatemala
Guatemala
City.[38] Panda Express
Panda Express
previously had eight locations in Japan that were operated under a franchise agreement that later lapsed.[15] In November 2016, the company returned to the country by opening a new location in Kawasaki. [39] This new location is operated as part of a joint partnership with Ippudo. [40] Overview[edit] With approximately 2,000+[41] locations, it is the largest Chinese fast food restaurant chain in the United States. The company's highest revenue location, bringing in over US$4 million annually, is located at the Ala Moana Center
Ala Moana Center
food court in Honolulu, Hawaii.[42] See also[edit]

List of Chinese restaurants

References[edit]

^ "About Us". Panda Restaurant Group. Archived from the original on July 25, 2012.  ^ "Panda Express". Panda Express
Panda Express
Mexico.  ^ "The Tao Of Panda - Panda Express
Panda Express
Chinese Restaurant". Panda Express. Archived from the original on August 2, 2012.  ^ "The Tao Of Panda - Panda Express
Panda Express
Chinese Restaurant". pandaexpress.com. Archived from the original on August 2, 2012.  ^ Oches, Sam (2013-07-29). "The QSR 50 Asian Segment". QSR magazine. Retrieved 2016-05-21.  ^ "FAQ". Panda Express. Panda Express
Panda Express
does not add MSG to any of our entrees or sides and we do not purchase products from suppliers who add MSG. However, glutamate is found naturally in some ingredients.  ^ "Contact Us". Panda Express. Archived from the original on February 12, 2010. Retrieved February 26, 2010.  ^ " Panda Restaurant Group
Panda Restaurant Group
History". Panda Restaurant Group. Archived from the original on March 10, 2007.  ^ a b c d e f g h Eng, Dinah (5 February 2013). "How Panda Express brings Chinese food to the mall". Fortune. Time Inc. Retrieved 28 June 2015.  ^ a b c d Greenfeld, Karl Taro (18 November 2010). "General Tso, Meet Steven Covey". Bloomberg BusinessWeek. Bloomberg, L.P. Retrieved 28 June 2015.  ^ "Cherngs honored for contributions in L.A. area" (PDF). Baker Pride alumni magazine. Baldwin City, Kansas: Baker University. Spring 2008.  ^ "OSU ALUMNI FELLOWS 2000: OSU honors veterinarian, animal nutrition researcher and president of Panda Management". Oregon Stater Association News. Oregon State University. 2000. Archived from the original on September 28, 2011.  ^ "Profile: Andrew Cherng". Fremont College, Board of Advisor. Archived from the original on January 4, 2011.  ^ Leibowitz, Ed (April 20, 2015). "The Tao of Panda Express". Los Angeles Magazine. Retrieved 2015-12-10.  ^ a b Flanigan, James (October 8, 2001). "Cooking Up a Powerhouse of Chinese Fast Food". Los Angeles
Los Angeles
Times. p. C1.  ^ Hirsch, Jerry (August 25, 2008). " Panda Express
Panda Express
owner keeps early years fresh: Fear of no customers keeps Andrew Cherng focused at family-owned fast-food chain". Chicago Tribune.  ^ Orange Chicken, Panda Express' Gift To American Chinese Food, Turns 30 ^ Bruce, Haring (August 9, 2004). "Panda gains higher visibility for chain amid shift from malls, food courts". Nation's Restaurant News. p. 6 – via HighBeam Research. (Subscription required (help)).  ^ Taylor, Kate (9 March 2017). "DEATH OF THE FOOD COURT: Iconic mall chains like Cinnabon, Sbarro, and Panda Express
Panda Express
are transforming to survive". Business Insider. Retrieved 10 March 2017.  ^ "Our Family Story - Panda Express
Panda Express
Chinese Restaurant". Panda Express. Retrieved 2015-12-10.  ^ " Panda Express
Panda Express
Brings Fresh-Wokked Dishes to College Campuses; Restaurant Chain Expands in Non-Traditional Venues Including Six New University
University
Locations in 2005 and More on the Way". Business Wire (Press release). December 7, 2005.  ^ "LAX Coastal Chamber of Commerce - Home". LAX Coastal Chamber of Commerce. Archived from the original on February 22, 2009.  ^ "Andrew and Peggy Cherng of Panda Restaurant Group
Panda Restaurant Group
Receive City of Angels Award Honoring Contributions to the Los Angeles
Los Angeles
Area". Business Wire (Press release). February 8, 2008. Archived from the original on July 10, 2012.  ^ " Panda Express
Panda Express
Selects Trusonic(R) to Provide In-Store Background Music". PR Newswire
PR Newswire
(Press release). November 23, 2009.  ^ Berman, John & Rosenberg, Sarah (April 18, 2011). "Panda Express: Self- Help Courses and Zumba Are Recipe for Success? CEO Says Motivational Forums, Not Orange Chicken, Make His Business Successful". Nightline. ABC News.  ^ " Panda Express
Panda Express
Agrees to Early Settlement with Equal Employment Opportunity Commission (EEOC) to Resolve Sexual Harassment Suit". U.S. Equal Employment Opportunity Commission
Equal Employment Opportunity Commission
(Press release). June 3, 2013. Retrieved June 20, 2013 – via The National Law Review.  ^ " Panda Express
Panda Express
Expansion Continues with Guam
Guam
Opening". Asian Journal. November 28, 2013.  ^ Caldwell, Suzanna (December 17, 2015). " Alaska
Alaska
gets its first Panda Express, with 9 more locations in the works". Alaska
Alaska
Dispatch News.  ^ " Panda Restaurant Group
Panda Restaurant Group
information page". Panda Restaurant Group. Archived from the original on March 10, 2007.  ^ Hua, Vanessa (June 8, 2015). "How Panda Express
Panda Express
Grew From Family Business to Global Empire". NBC News. Retrieved 2015-12-10.  ^ "How Panda Express
Panda Express
Grew From Family Business to Global Empire". NBC News. Retrieved 2017-11-16.  ^ Express, Panda (December 4, 2017). " Panda Express
Panda Express
Celebrates Milestone Opening Of 2,000th Restaurant Worldwide: America's favorite Chinese kitchen offers commemorative gift to first 2,000 guests at opening of location in Manhattan". PR Newswire
PR Newswire
(Press release).  ^ Smith, Kevin (September 8, 2011). " Panda Express
Panda Express
expands with new location in Mexico
Mexico
City". San Gabriel Valley Tribune.  ^ William-Ross, Lindsay (October 28, 2016). " Panda Express
Panda Express
opens first Calgary
Calgary
location". Daily Hive.  ^ " Panda Express
Panda Express
opens in Seoul". Korea Herald. September 5, 2014.  ^ Sambidge, Andy (26 May 2014). "Gourmet Gulf set to launch Panda Express in UAE". Arabian Business.  ^ Mattar, Hattem (November 11, 2014). "Food Review: Panda Express
Panda Express
from the U.S. Now in Dubai". Scoop Empire.  ^ "El sabor de Panda Express
Panda Express
llega a Guatemala
Guatemala
para quedarse" [The flavor of Panda Express
Panda Express
arrives in Guatemala
Guatemala
to stay]. Publinews (in Spanish). July 12, 2016. Panda Express
Panda Express
es una franquicia americana de comida china reconocida a nivel internacional y por primera vez llega a Guatemala.  ^ Kotaki, Shiori (28 November 2016). "We checked out Panda Express Kawasaki (so you don't have to)". TimeOut Tokyo.  ^ Hatic, Dana (30 September 2016). " Panda Express
Panda Express
Is Taking Its Orange Chicken to Japan". Eater.  ^ Bartiromo, Maria (November 2007). "Positive Thinkers". Reader's Digest. Archived from the original on December 5, 2007.  ^ Shimabukuro, Betty (January 17, 2007). "Orange Chicken on the house". Honolulu Star-Bulletin. Retrieved January 17, 2007. 

Further reading[edit]

Flanigan, James (December 6, 2001). "Fast Food Powerhouse". Asian Week. Associated Press. Archived from the original on April 3, 2007.  " Panda Express
Panda Express
Profile". Foodservice Equipment & Supplies (FE&S) magazine. Archived from the original on March 2, 2007.  Andrew Cherng Profile- Asia Society, Southern California. Andrew Cherng interview, The Tavis Smiley Show, original airdate November 14, 2006.[dead link] Jennings, Lisa, "Having words with Peggy Tsiang Cherng: chief executive and co-chair, Panda Restaurant Group", Nation's Restaurant News, August 1, 2005.[dead link] " Panda Express
Panda Express
is Alumni Brainchild", @Mizzou, University
University
of Missouri, Alumni Association magazine, January 2004.[dead link] Panda Restaurant Group
Panda Restaurant Group
Corporate Data- from Panda Restaurant Group website Hirsch, Jerry (August 13, 2008). "Chinese fast-food chain Panda Express thrives on a diet of orange chicken Now celebrating its 25th year". Los Angeles
Los Angeles
Times.  Bernstein, Charles, 'Manchu Leads the Working Race,' Restaurants & Institutions, August 1, 1994, p. 30. Cebrzynski, Gregg, ' Panda Express
Panda Express
Breaks TV Ad Campaign as Test to Raise Brand Awareness,' Nation's Restaurant News, August 9, 1999, p. 11. Farkas, David, 'Fast and Friendly,' Chain Leader, March 2000, p. 72. Glover, Kara, 'Success on Oriental (Food) Express,' Los Angeles Business Journal, September 25, 1995, p. 21. Krantz, Matt, " Panda Express
Panda Express
Spreads Chinese Food Across USA", USA Today, September 11, 2006 Marchetti, Michele, and Alisson, Lucas, 'Creating Panda-monium,' Sales & Marketing Management, January 1996, p. 14. Martin, Richard, 'Panda Express: Bullish about the Bear,' Nation's Restaurant News, May 16, 1994, p. 86. ------, 'Top Chi-Chi's, El Torito Execs Tackle Panda Push,' Nation's Restaurant News, August 7, 1995, p. 18 Walkup, Carolyn (February 28, 1994). " Panda Express
Panda Express
Promo Targets Takeout Business". Nation's Restaurant News. p. 7.  " Panda Restaurant Group
Panda Restaurant Group
Founders Pledge $2.5 Million to Collins College". Polycentric. Cal Poly Pomona. February 28, 2011. Archived from the original on March 5, 2011.  Gordinier, Jeff (September 22, 2015). " Panda Express
Panda Express
Takes a Second Run at New York". The New York Times. 

External links[edit]

Wikimedia Commons has media related to Panda Express.

Official website Hoover's Financial Data on the Panda Restaurant Group

Companies portal Food portal Los Angeles
Los Angeles
portal

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