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An 'OMBUDSMAN\', OMBUDS, or PUBLIC ADVOCATE is an official, usually appointed by the government or by parliament, but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or a violation of rights. In some countries an Inspector General , CITIZEN ADVOCATE or other official may have duties similar to those of a national ombudsman, and may also be appointed by a legislature. Below the national level an ombudsman may be appointed by a state, local or municipal government. Unofficial ombudsmen may be appointed by, or even work for, a corporation such as a utility supplier, newspaper, NGO, or professional regulatory body.

The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation . Ombudsmen sometimes also aim to identify systematic issues leading to poor service or breaches of people's rights. At the national level, most ombudsmen have a wide mandate to deal with the entire public sector, and sometimes also elements of the private sector (for example, contracted service providers). In some cases, there is a more restricted mandate, for example with particular sectors of society. More recent developments have included the creation of specialized Children\'s Ombudsman
Ombudsman
and Information Commissioner agencies.

In some jurisdictions an ombudsman charged with handling concerns about national government is more formally referred to as the "Parliamentary Commissioner" (e.g. the United Kingdom Parliamentary Commissioner for Administration, and the Western Australian state Ombudsman). In many countries where the ombudsman's responsibility includes protecting human rights, the ombudsman is recognized as the national human rights institution . The post of ombudsman had by the end of the 20th century been instituted by most governments and by some intergovernmental organizations such as the European Union
European Union
.

CONTENTS

* 1 Origins and etymology * 2 In politics * 3 In organizations

* 4 Ombudsman
Ombudsman
services by country

* 4.1 Albania * 4.2 Andorra
Andorra
* 4.3 Argentina
Argentina
* 4.4 Armenia * 4.5 Australia
Australia
* 4.6 Austria
Austria
* 4.7 Azerbaijan * 4.8 Barbados
Barbados
* 4.9 Bahrain * 4.10 Belgium
Belgium
* 4.11 Bermuda
Bermuda
* 4.12 Bosnia and Herzegovina
Bosnia and Herzegovina
* 4.13 Brazil
Brazil
* 4.14 Bulgaria

* 4.15 Canada
Canada

* 4.15.1 Provincial and Territorial ombudsmen

* 4.16 Chile
Chile
* 4.17 Colombia
Colombia
* 4.18 Costa Rica
Costa Rica
* 4.19 Croatia
Croatia
* 4.20 Cyprus
Cyprus
* 4.21 Czech Republic
Czech Republic
* 4.22 Denmark
Denmark
* 4.23 Ecuador
Ecuador
* 4.24 El Salvador
El Salvador
* 4.25 Estonia
Estonia
* 4.26 European Union
European Union
* 4.27 Finland
Finland
* 4.28 France * 4.29 Georgia * 4.30 Germany
Germany
* 4.31 Gibraltar
Gibraltar
* 4.32 Greece
Greece
* 4.33 Hong Kong * 4.34 Hungary * 4.35 Iceland

* 4.36 India

* 4.36.1 Lokpal * 4.36.2 Lokayukta * 4.36.3 Anti-corruption movements

* 4.37 Iran
Iran
* 4.38 Ireland
Ireland
* 4.39 Israel * 4.40 Italy * 4.41 Jamaica * 4.42 Kazakhstan * 4.43 Kenya * 4.44 Kosovo * 4.45 Kyrgyz Republic * 4.46 Latvia * 4.47 Lithuania * 4.48 Macedonia * 4.49 Netherlands * 4.50 New Zealand * 4.51 Norway * 4.52 Pakistan
Pakistan
* 4.53 Peru * 4.54 Philippines * 4.55 Poland * 4.56 Portugal * 4.57 Romania * 4.58 Russia * 4.59 Serbia * 4.60 Slovenia * 4.61 South Africa * 4.62 Spain
Spain
* 4.63 Sweden
Sweden
* 4.64 Tajikistan * 4.65 Thailand * 4.66 Turkey
Turkey
* 4.67 Ukraine

* 4.68 United Kingdom

* 4.68.1 Other ombudsman services in the United Kingdom

* 4.69 United States * 4.70 Uruguay * 4.71 Uzbekistan
Uzbekistan

* 5 In fiction * 6 See also * 7 References

* 8 External links

* 8.1 International and regional ombudsman associations * 8.2 Ombudsman
Ombudsman
directories

ORIGINS AND ETYMOLOGY

A prototype of an ombudsman may have flourished in China during the Qin Dynasty
Qin Dynasty
(221 BC), and in Korea
Korea
during the Joseon Dynasty
Joseon Dynasty
. The position of secret royal inspector , or Amhaeng-eosa (암행어사, 暗行御史) was unique to the Joseon Dynasty, where an undercover official directly appointed by the king was sent to local provinces to monitor government officials and look after the populace while travelling incognito. The Roman Tribune
Tribune
had some similar roles, with power to veto acts that infringed upon the Plebeians . Another precursor to the ombudsman was the Turkish Diwan-al-Mazalim which appears to go back to the second caliph , Umar
Umar
(634–644) and the concept of Qadi al-Qudat. They were also attested in Siam, India, the Liao dynasty
Liao dynasty
(Khitan Empire), Japan, and China.

An indigenous Swedish , Norwegian , and Danish term, ombudsman is etymologically rooted in the Old Norse
Old Norse
word umboðsmaðr, essentially meaning "representative" (with the word umbud/ombud meaning proxy, attorney, that is someone who is authorized to act for someone else, a meaning it still has in the Scandinavian languages). In the Danish Law of Jutland from 1241, the term is umbozman and means a royal civil servant in a hundred . From 1552, it is also used in the other Scandinavian languages such as the both Icelandic and Faroese umboðsmaður, the Norwegian ombudsmann/ombodsmann and the Swedish ombudsman. The Swedish speaking minority in Finland
Finland
uses the Swedish terminology.

Use of the term in modern times began in Sweden
Sweden
, with the Swedish Parliamentary Ombudsman instituted by the Instrument of Government of 1809, to safeguard the rights of citizens by establishing a supervisory agency independent of the executive branch . The predecessor of the Swedish Parliamentary Ombudsman was the Office of Supreme Ombudsman
Ombudsman
("Högste Ombudsmannen"), which was established by the Swedish King, Charles XII , in 1713. Charles XII was in exile in Turkey
Turkey
and needed a representative in Sweden
Sweden
to ensure that judges and civil servants acted in accordance with the laws and with their duties. If they did not do so, the Supreme Ombudsman
Ombudsman
had the right to prosecute them for negligence. In 1719 the Swedish Office of Supreme Ombudsman
Ombudsman
became the Chancellor of Justice . The Parliamentary Ombudsman
Ombudsman
was established in 1809 by the Swedish Riksdag , as a parallel institution to the still-present Chancellor of Justice , reflecting the concept of separation of powers as developed by Montesquieu .

The Parliamentary Ombudsman is the institution that the Scandinavian countries subsequently developed into its contemporary form, and which subsequently has been adopted in many other parts of the world. The word ombudsman and its specific meaning have since been adopted in various languages, including Spanish, Dutch and Czech. The German language uses Ombudsmann, Ombudsfrau and Ombudsleute. Notable exceptions are French and Finnish, which use translations instead. Modern variations of this term include "ombud," "ombuds," "ombudsperson," or "ombudswoman," and the conventional English plural is ombudsmen. In Nigeria, the ombudsman is known as the Public Complaints Commission or the ombudsman

IN POLITICS

In general, an ombudsman is a state official appointed to provide a check on government activity in the interests of the citizen, and to oversee the investigation of complaints of improper government activity against the citizen. If the ombudsman finds a complaint to be substantiated, the problem may get rectified, or an ombudsman report is published making recommendations for change. Further redress depends on the laws of the country concerned, but this typically involves financial compensation. Ombudsmen in most countries do not have the power to initiate legal proceedings or prosecution on the grounds of a complaint. This role is sometimes referred to as a "tribunician" role, and has been traditionally fulfilled by elected representatives – the term refers to the ancient Roman "tribunes of the plebeians " (tribuni plebis), whose role was to intercede in the political process on behalf of common citizens.

The major advantage of an ombudsman is that he or she examines complaints from outside the offending state institution, thus avoiding the conflicts of interest inherent in self-policing. However, the ombudsman system relies heavily on the selection of an appropriate individual for the office, and on the cooperation of at least some effective official from within the apparatus of the state.

IN ORGANIZATIONS

Main article: Organizational ombudsman

Many private companies, universities, non-profit organisations and government agencies also have an ombudsman (or an ombuds office) to serve internal employees, and managers and/or other constituencies. These ombudsman roles are structured to function independently, by reporting to the CEO or board of directors, and according to International Ombudsman Association (IOA) Standards of Practice they do not have any other role in the organisation. Organisational ombudsmen often receive more complaints than alternative procedures such as anonymous hot-lines.

Since the 1960s, the profession has grown in the United States, and Canada, particularly in corporations, universities and government agencies. The organizational ombudsman works as a designated neutral party, one who is high-ranking in an organization, but who is not part of executive management. Using an alternative dispute resolution (ADR) or appropriate dispute resolution approach, an organisational ombudsman can provide options to whistleblowers or employees and managers with ethical concerns; provide coaching, shuttle diplomacy, generic solutions (meaning a solution which protects the identity of one individual by applying to a class of people, rather than just for the one individual) and mediation for conflicts; track problem areas; and make recommendations for changes to policies or procedures in support of orderly systems change.

OMBUDSMAN SERVICES BY COUNTRY

ALBANIA

The PEOPLE\'S ADVOCATE (Ombudsman) of the Republic of Albania (Albanian : Avokati i Popullit) was envisaged in Chapter VI of the Albanian Constitution approved in November 1998 (articles 60–63 and 134). Article 60 states that "The People’s Advocate defends the rights, freedoms and lawful interests of individuals from unlawful or improper actions or failures to act of the organs of public administration." The Parliament passed the Law on the People’s Advocate, Law No. 8454, in February 1999. The People’s Advocate is elected by three-fifths of all members of the Assembly for a five-year period, with the right of re-election. The Law has since been amended by Law No. 8600, of 10 April 2000, and Law No. 9398, of 12 May 2005.

The current Ombudsman
Ombudsman
is Erinda Ballanca, elected on 22 May 2017, succeeding Igli Totozani, elected on 23 December 2011, and Dr Emir Dobjani who had served since February 2000.

ANDORRA

In the Principality of Andorra , the ombudsman is called Raonador del Ciutadà.

ARGENTINA

The DEFENSOR DEL PUEBLO DE LA NACIóN ARGENTINA (The People's Defender of The Nation of Argentina
Argentina
), established in Article 86 of the Constitution , is an independent body related to the Argentine National Congress with functional autonomy, as it does not receive instructions from any authority and enjoys same immunities and privileges as a legislator.

The principal functions are, first, the defense of human rights and other rights, guarantees and interests protected by the Constitution, to acts or omissions of public administration , and secondly, the control of public administrative functions. The Defender is elected by the vote of 2/3 of the members present in each branch of Congress for a period of five years and may be reappointed.

ARMENIA

The office of HUMAN RIGHTS DEFENDER, or Ombudsman, of the Republic of Armenia was created by law in October 2003. The official website describes the goal of the office as the protection and restoration of human rights and fundamental freedoms. It receives complaints against state and local officials. In February 2004 Larisa Alaverdyan was appointed to the office by presidential decree. The second ombudsman was Armen Harutyunyan , who was elected by the National Assembly under article 83.1 of the Constitution on 17 February 2006, obtaining more than 3/5 votes of deputies, for what was intended to be a six-year term commencing on 20 February. The 2003 law governing the office was amended later in 2006, 2008 and 2010.

The current Human Rights Defender, Karen Andreasyan , was elected by the National Assembly on 2 March 2011, with 83 votes in favour to 13 against. A lawyer, journalist and broadcaster, he has worked with several human rights non-governmental organisations.

AUSTRALIA

Main article: Ombudsmen in Australia

The COMMONWEALTH OMBUDSMAN in Australia
Australia
was established in 1976. The Ombudsman
Ombudsman
can investigate complaints about the actions and decisions of Australian Government departments and agencies, the services delivered by most private contractors for the Australian Government, and oversee complaint investigations conducted by the Australian Federal Police.

There are also ombudsman agencies in each state, a number of industry based ombudsmen, children\'s commissioners and many other complaint-handling and review agencies, as detailed in the main article .

AUSTRIA

The three-member OMBUDSMAN BOARD (German : Volksanwaltschaft, literally People's Representative) was created in 1977 as an independent authority monitoring Austria
Austria
’s entire public administration. It checks the legality of decisions by authorities and examines possible cases of maladministration. The members are appointed by parliament for six-year terms.

There are also children\'s ombudsman offices.

AZERBAIJAN

The COMMISSIONER FOR HUMAN RIGHTS (Ombudsman) of the Republic of Azerbaijan is also the country's national human rights institution , accredited with A status by the International Co-ordinating Committee of NHRIs . The first ombudsman, Elmira Suleymanova, was elected by the Parliament on 2 July 2002, and was reappointed in 2010 for a second term. Suleymanova (born 1937), formerly a professor of chemistry, had been active in the women’s movement in Azerbaijan.

BARBADOS

Under the Ombudsman
Ombudsman
Act 1980, the OMBUDSMAN OF BARBADOS is appointed by the Governor-General with the approval of both houses of the legislature. The current Ombudsman
Ombudsman
of Barbados
Barbados
is Valton Bend, a former Magistrate .

BAHRAIN

The Bahraini Ombudsman
Ombudsman
(Arabic: الأمانة العامة للتظلمات ) is an independent secretariat, financially and administratively, in the Ministry of Interior Bahrain established to ensure compliance with professional standards of policing set forth in the Code of Conduct for the Police, as well as in the administrative regulations governing the performance of civil servants. It operates within a general framework that includes respect for human rights and the consolidation of justice, the rule of law and the public confidence, in line with Recommendation 1717 and Recommendation 1722 Paragraph (d) in the report by the Bahrain Independent Commission of Inquiry (BICI). The Ombudsman
Ombudsman
assumes its authority and mission in full independence with respect to the complaints it receives against any civilian or public security personnel in the Ministry of Interior Bahrain for alleged criminal offense because of, during or as result of their scope of responsibilities. In addition, the Ombudsman
Ombudsman
informs the competent authority in the Ministry of Interior to take disciplinary action against violators employed by the ministry. It also informs the public prosecutor in the cases that constitute criminal offenses. It updates both the complainant and the defendant about the steps taken to investigate the complaints and the conclusions of the investigations. http://www.ombudsman.bh/en/about/

BELGIUM

Belgium
Belgium
has one federal and four regional statutory ombudsman agencies, all covering the normal range of complaint-handling, investigation and mediation within the respective jurisdictions of their founding legislature.

* The office dealing with complaints against the federal authorities is the FEDERAL OMBUDSMAN (Dutch : de federale Ombudsman, French : le Médiateur fédéral, German : der föderale Ombudsmann). The office was established in 1997. * The Vlaamse Ombudsdienst (Vlaamse Ombudsdienst) was established by the Flemish Parliament
Flemish Parliament
by decree of 7 July 1998 (the Ombudsdecreet). * The WALLOON OMBUDSMAN (Médiateur de la Région Wallonne), established by decree of the Walloon Parliament of 22 December 1994, seeks to help any person, natural or legal, who is experiencing difficulties with the Walloon regional authorities to arrive at a solution without litigation. * The FRENCH COMMUNITY OMBUDSMAN (Médiateur de la Communauté française), created by the Parliament of the French Community by decree of 20 June 2002, is responsible for handling complaints of citizens who encounter a problem with any administrative unit of the French Community. Its mission is to promote dialogue between the citizen and the administration concerned. * In the smallest linguistic region, the OMBUDSMAN OF THE GERMAN-SPEAKING COMMUNITY (Ombudsmann der Deutchsprachigen Gemeinschaft) was created by decree of 26 May 2009. This requires the Ombudsman
Ombudsman
to mediate between citizens and administrative authorities and seek alternative way to resolve conflicts, to settle disputes and, in some cases, to avoid litigation. In its plenary session of 17 May 2010, the Parliament of the German-speaking Community appointed Cedric Langer for a term of six years as the first Ombudsman.

Belgium
Belgium
also has separate children\'s commissioners for the French and Flemish communities. There is a PENSIONS OMBUDSMAN service (Ombudsdienst Pensioenen, Service de médiation Pensions, Ombudsmann für Pensionen) at the federal level.

BERMUDA

The OFFICE OF THE OMBUDSMAN FOR BERMUDA was established by the Bermuda
Bermuda
Constitution and is governed by the Ombudsman
Ombudsman
Act 2004. The first National Ombudsman for Bermuda, Arlene Brock, was appointed on 1 August 2005 by the Governor after consultation with the Premier who first consulted with the Opposition Leader. The Ombudsman
Ombudsman
investigates complaints about the administrative actions of Public
Public
Authorities, including Government Departments, Boards and Bodies established or funded by the Legislature.

BOSNIA AND HERZEGOVINA

The INSTITUTION OF HUMAN RIGHTS OMBUDSMAN/OMBUDSMEN of Bosnia and Herzegovina is also the country's UN-accredited national human rights institution . It was created by law in 2004.

While the ombudsman's Child Rights Section is a member of the Children\'s Ombudsman
Ombudsman
network, there is a separate children's ombudsman in Republika Srpska
Republika Srpska
.

BRAZIL

In Brazil
Brazil
the nearest equivalent to the office of ombudsman is the PROCURADORIA FEDERAL DOS DIREITOS DO CIDADãO, part of Public Ministry of Brazil
Brazil
, which is independent. Government agencies have HEARING OFFICER (Portuguese : Ouvidor), usually heading a service called Ouvidoria, and each government agency defines its own service. These HEARING OFFICER usually lack full independence. Examples of public service ombudsmen are the Ouvidoria da Polícia do Estado de São Paulo — São Paulo State Police Ombudsman
Ombudsman
— and the Ouvidoria da Secretaria de Defesa Social do Estado do Rio Grande do Norte — Ombudsman
Ombudsman
of the Social Security Ministry of the State of Rio Grande do Norte.

BULGARIA

The OMBUDSMAN of the Republic of Bulgaria (Bulgarian : Омбудсман на Република България) is the national human rights institution, in addition to the normal range of functions in relation to maladministration. The institution was created as the 'Citizen's Defender' (Граждански защитник) in 1998 but the first Ombudsman
Ombudsman
was elected in April 2005. Since October 2010 the office has been held by Konstantin Penchev, formerly Chair of Supreme Administrative Court. There are also regional ombudsmen (Citizen's Mediators, Граждански посредници) in most parts of the country.

CANADA

In Canada
Canada
, ombudsman offices are present in most departments of the federal government, in many provincial and municipal governments as well as in Crown Corporations such as CBC and Canada
Canada
Post . There is an Ombudsman
Ombudsman
for the Department of National Defence and the Canadian Forces, an Office of the Procurement Ombudsman, an Office for the Ombudsman
Ombudsman
for the Victims of Crimes, an Office of the Taxpayers Ombudsman
Ombudsman
and an Office of the Veterans Ombudsman.

There are also several independent ombuds offices in Canada, including the Ombudsman for Banking Services and Investments and various child advocate offices.

Provincial And Territorial Ombudsmen

While Canada
Canada
has no single national legislative ombudsman, nine Canadian provinces and one territory have parliamentary ombudsmen (sometimes called "citizens' protector" or "citizens' representative") in the classical/legislative tradition, who oversee the provincial government and receive and investigate public complaints. They are:

* ALBERTA OMBUDSMAN, established 1967; * OFFICE OF THE OMBUDSPERSON, British Columbia; * OMBUDSMAN MANITOBA, established 1970; * New Brunswick OMBUDSMAN\'S OFFICE, established 1967; * CITIZENS\' REPRESENTATIVE of Newfoundland and Labrador; * Nova Scotia OFFICE OF THE OMBUDSMAN, established 1970; * Ontario Ombudsman , established 1975 * Quebec OMBUDSMAN (French : Le Protecteur du citoyen), established 1968; * OMBUDSMAN SASKATCHEWAN, established 1972; and * OFFICE OF THE YUKON OMBUDSMAN AND INFORMATION constitutional law ; the rights of inmates in correction facilities; and access to information . The ombudsman is appointed by the Parliament of Denmark . * The CONSUMER OMBUDSMAN (Forbrugerombudsmanden) was established in 1974 to ensure that the consumer protection and marketing rules are complied with by private undertakings. The ombudsman can ultimately institute legal proceedings before the Copenhagen Maritime and Commercial Court. * The highest representative of the Danish government in Greenland is called the ROYAL OMBUDSMAN (Rigsombudsmanden) since 1979. * In February 2011 the Danish government turned down a request from a United Nations committee to create the position of Ombudsman
Ombudsman
for Children (Børneombudsmand).

ECUADOR

In Ecuador
Ecuador
, the officer known as PEOPLE\'S DEFENDER (Spanish : Defensor del Pueblo) performs the functions of an ombudsman.

EL SALVADOR

The country of El Salvador
El Salvador
has a HUMAN RIGHTS PROCURATOR, also referred to as ombudsman (Spanish : Procurador para la Defensa de los Derechos Humanos).

ESTONIA

Main article: Chancellor of Justice

The Chancellor of Justice (Estonian : Õiguskantsler) of Estonia
Estonia
is an independent supervisor of the basic principles of the Constitution of Estonia
Estonia
and the protector of individual rights. The function of ombudsman was entrusted to the Chancellor of Justice in 1999. The Chancellor of Justice monitors whether state agencies comply with people’s fundamental rights and freedoms and with the principles of good governance. In 2004 the ombudsman functions expanded to cover local governments, legal persons in public law and private persons who exercise public functions.

EUROPEAN UNION

The European Ombudsman was established by the Maastricht treaty , the treaty establishing the European Union
European Union
. The current European Ombudsman, holding office since October 1, 2013, is Emily O\'Reilly , former national ombudsman of Ireland
Ireland
. The European Union
European Union
Ombudsman investigates claims by individuals or companies which reside or have their interests within the European Union
European Union
against incidents of bad administration by bodies or institutions of the European Union.

FINLAND

In Finland
Finland
the office of Parliamentary Ombudsman (Finnish : Eduskunnan oikeusasiamies, Swedish : Riksdagens justitieombudsman), modelled after the Swedish Ombudsman, was established by the Constitution of 1919 . The Ombudsman
Ombudsman
is appointed by Parliament, and has the task of ensuring that all government departments and officials follow the law. The Parliamentary Ombudsman shares many duties with the Chancellor of Justice . The Ombudsman
Ombudsman
has wide-ranging oversight and investigative powers, has access to all government facilities, documents and information systems and can order a police investigation if necessary. If the Ombudsman
Ombudsman
determines that a government official has not acted in accordance with the law she or he can advise on the proper application of the law, reprimand the official or in extreme cases order a criminal prosecution. Partly because of the prosecutorial powers, the office enjoys considerable respect and the Ombudsman's legal opinions are usually strictly followed, carrying a lot of weight in the absence of a court precedent.

There are also special ombudsmen for gender equality (Tasa-arvovaltuutettu/Jämställdhetsombudman), children\'s welfare (Lapsiasiavaltuutettu/Barnombudsman), rights of ethnic minorities (Vähemmistövaltuutettu/Minoritetsombudsman), data protection, and consumer protection, operating under the auspices of various ministries and other government agencies. Every health care provider in Finland
Finland
is legally obliged to have a patients' rights ombudsman.

FRANCE

In 1973, the French Government created an office of Ombudsman
Ombudsman
(French : Médiateur de la République). A reform in May 2011 merged that office with the Children\'s Ombudsman
Ombudsman
(Défenseur des enfants), the equality authority (Haute autorité de lutte contre les discriminations et pour l’égalité, HALDE) and the body supervising the conduct of police and other security agencies, the Commission nationale de déontologie de la sécurité (CNDS), creating a new body named the DEFENDER OF RIGHTS (Défenseur des droits). In July 2011 Dominique Baudis was appointed to the office by the Council of State on the nomination of the Prime Minister, for a single six-year term but died in April 2014. In June 2014, former minister Jacques Toubon was chosen for the following six years.

GEORGIA

The PUBLIC DEFENDER (Ombudsman) of Georgia (Georgian : სახალხო დამცველის აპარატის) is a national human rights institution. The office was established by Parliament in 1997. The Public
Public
Defender is elected for a five-year term by a parliamentary majority, and must follow the Constitution and the law, as well as the universally recognized principles and rules of international law, and international treaties and agreements concluded by Georgia.

The Public
Public
Defender supervises the protection of human rights and fundamental freedoms, investigates violation of human rights and assists in securing redress. The office supervises the activities of national or local public authorities, public officials and legal persons, evaluates all acts passed by them and gives recommendations and proposals. The office also conducts human rights education . The current Public
Public
Defender, George Tugushi, was elected in 2009. His mandate expires in 2014.

GERMANY

The nearest equivalent to a federal ombudsman service in Germany
Germany
is the PARLIAMENTARY PETITIONS COMMITTEE (German : Petitionsausschuss Deutscher Bundestag), which receives and investigates complaints of maladministration. There are a number of sectoral ombudsmen, including the PARLIAMENTARY MILITARY-OMBUDSMAN (Wehrbeauftragter des Deutschen Bundestages) and the OMBUDSMAN INSTITUTION FOR PUBLIC TRANSPORT (Schlichtungsstelle für den öffentlichen Personenverkehr e.V., SÖP).

GIBRALTAR

The GIBRALTAR PUBLIC SERVICES OMBUDSMAN is an independent authority whose functions are to investigate complaints received from the general public about acts of maladministration by the Government of Gibraltar
Gibraltar
and certain public bodies and contractors. The Office of the Ombudsman
Ombudsman
came into being in April 1999 with the appointment of Henry Pinna as Gibraltar's first Public
Public
Services Ombudsman.

GREECE

The CITIZEN\'S ADVOCATE (Ombudsman) of Greece
Greece
(Greek : Συνήγορος του Πολίτη) was created in 1998 as an Independent Authority. Following the resignation of Professor Georgios Kaminis in September 2010, the duties of the Citizen's Advocate passed to Deputy Ombudsman
Ombudsman
Kalliopi Spanou. The Advocate is assisted by six Assistant Advocates, who coordinate the activities of the Advocate's office in the six thematic areas in which the office has authority: i) civil rights , ii) social protection , iii) quality of life , iv) state-citizen relationships, v) children\'s rights , and vi) gender equality .

HONG KONG

The OFFICE OF THE OMBUDSMAN , known as the Commission for Administrative Complaints until 1994, is an independent statutory authority, established in 1989 under the Commissioner for Administrative Complaints Ordinance 1988, to redress grievances arising from maladministration in the public sector through independent and impartial investigations to improve the standard of public administration.

HUNGARY

After 1989, the end of the communist era multiple Parliamentary Commissioner (Hungarian : Országgyűlési biztos), or ombudsman, posts were created:

* Commissioner for Civil Rights (Állampolgári jogok biztosa) * Privacy Commissioner (Adatvédelmi biztos) * Commissioner for Minority Rights (Kisebbségi jogok biztosa) * Ombudsman
Ombudsman
for Future Generations (A jövő nemzedékek ombudsmanja, from 2008)

As of 1 January 2012, the four ombudsmen merged into one office of COMMISSIONER FOR FUNDAMENTAL RIGHTS (Alapvető jogok biztosa).

ICELAND

The post of ALTHING OMBUDSMAN (Icelandic : Umboðsmaður Alþingis) was set up in 1987 under the terms of law number 13/1987, which deals with complaints against the government. The ombudsman's authority was expanded to local government levels in the 1997 law number 85/1997. The ombudsman is appointed for a four-year term by the parliament ( Althing
Althing
or Alþingi). The Ombudsman
Ombudsman
aims to safeguard the rights of the citizens vis-à-vis the State and local authorities, and to promote equality and good administrative practice.

INDIA

The Government of India
Government of India
has designated several ombudsmen (sometimes called Chief Vigilance Officer (CVO)) for the redress of grievances and complaints from individuals in the banking, insurance and other sectors being serviced by both private and public bodies and corporations. The CVC ( Central Vigilance Commission ) was set up on the recommendation of the Santhanam Committee (1962–64).

Lokpal

Main article: Lokpal

In India, the Ombudsman
Ombudsman
is known as the Lokpal or Lokayukta . An Administrative Reforms Commission (ARC) was set up on 5 January 1966 under the Chairmanship of Shri
Shri
Morarji Desai
Morarji Desai
. It recommended a two-tier machinery: Lokpal at the Centre (parliamentary commissioner, as in New Zealand) and one Lokayukta each at the State level for redress of people's grievances. However, the jurisdiction of the Lokpal did not extend to the judiciary (as in case of New Zealand). The central Government introduced the first Lokpal Bill , Lokpal and Lokayuktas Bill in 1968, and further legislation was introduced in 2005. Final bill, after all the amendments, has been passed in Rajya Sabha on 17 December 2013 and passed in Loksabha on 18 December 2013.

Lokayukta

Main article: Lokayukta

The state-level Lokayukta institution has developed gradually. Orissa was the first state to present a bill on establishment of Lokayukta in 1970, but Maharashtra was the first to establish the institution, in 1972. Other states followed: Bihar (1974), Uttar Pradesh (1977), Madhya Pradesh (1981), Andhra Pradesh (1983), Himachal Pradesh (1983), Karnataka (1984), Assam (1986), Gujarat (1988), Delhi (1995), Punjab (1996), Kerala (1998), Chhattishgarh (2002), Uttaranchal (2002), West Bengal (2003) and Haryana (2004). The structure of the Lokayukta is not uniform across all the states. Some states have Upa Lokayukta under the Lokayukta and in some states, the Lokayukta does not have suo moto powers of instigating an enquiry.

Kerala State has an Ombudsman
Ombudsman
for Local Self Government institutions like Panchayats, Municipalities and Corporations. He can enquire/investigate into allegations of action, inaction, corruption and maladministration. A retired Judge of the High Court is appointed by the Governor for a term of three years, under the Kerala Panchayat Raj Act.

In the State of Rajasthan, the Lokayukta institution was established in 1973 after the Rajasthan Lokayukta and Up- Lokayuktas Act, 1973 was passed by the State Legislature.

Anti-corruption Movements

See also: 2011 Indian anti-corruption movement and 2012 Indian anti-corruption movement

The 2011 Indian anti-corruption movement led by social activist Anna Hazare includes in its demands the creation of a stronger ombudsman agency (with jurisdiction over all state institutions) through the enactment of a Jan Lokpal Bill , as an alternative to the Lokpal Bill proposed by the government in 2010.

IRAN

The State Ombudsman
Ombudsman
of Iran
Iran
is General Inspection Office . This office was the one of Founding Members of AOA (Asian Ombudsman Association) and hosted 4th and 13th Annual conferences of AOA at 1999 and 2013.

IRELAND

The OFFICE OF THE OMBUDSMAN was set up under the terms of the Ombudsman
Ombudsman
Act 1980. The Ombudsman
Ombudsman
is appointed by the President of Ireland
Ireland
upon the nomination of both Houses of the Oireachtas , and is a civil servant of the State . The Ombudsman
Ombudsman
deals with complaints against Departments of State , local authorities , the Health Service Executive (Ireland) , private and public nursing homes and direct provision accommodation services.

There are other ombudsmen established in Ireland
Ireland
. The first PENSIONS OMBUDSMAN, Paul Kenny, was appointed in 2003. Emily Logan became Ireland’s first Ombudsman
Ombudsman
for Children in March 2004. The FINANCIAL SERVICES OMBUDSMAN incorporated the older offices of the Insurance Ombudsman
Ombudsman
and Ombudsman
Ombudsman
for Credit Institutions in 2005. Also established in 2005 was the OFFICE OF THE OMBUDSMAN FOR THE DEFENCE FORCES, the first holder being Paulyn Marrinan Quinn, formerly the founding Insurance
Insurance
Ombudsman. An Act of 2005 created a three-person tribunal, the Garda Síochána Ombudsman
Ombudsman
Commission , to investigate complaints about the country's police force. All these offices are statutory and their holders are public servants.

A (non-statutory) PRESS OMBUDSMAN began work in January 2008 and legislation has been published to establish a LEGAL SERVICES OMBUDSMAN. The Ombudsman
Ombudsman
(Amendment) Bill of 2008 provided for the statutory protection of the title of Ombudsman. This was passed as the Ombudsman
Ombudsman
(Amendment) Act 2012, which increased the number of State agencies under the Ombudsman's remit, and also designated the Ombudsman
Ombudsman
as Director (Chief Executive) of the Office of the Commission for Public
Public
Service Appointments.

Irish Ombudsmen to date have been Michael Mills from 1984 to 1994, Kevin Murphy from 1994 to 2003, Emily O\'Reilly from 2003 to 2013, and Peter Tyndall , who was appointed in December 2013.

ISRAEL

The STATE COMPTROLLER also serves, by law, as Ombudsman. She or he discharges this function by way of a special unit in the Office of the State Comptroller, known as the OFFICE OF THE OMBUDSMAN. The Ombudsman investigates complaints against bodies that are statutorily subject to audit by the State Comptroller, including government ministries, local authorities, state enterprises and institutions and government companies, as well as their employees.

ITALY

There is no generic national ombudsman office, but by Law no. 112 of 12 July 2011, an Ombudsman
Ombudsman
for childhood and adolescence was set up as an independent institute. Many units of sub-national government (regions , provinces and communes ) have their own ombudsman (Italian : difensore civico), who are elected by regional, provincial or communal councils.

JAMAICA

The OFFICE OF THE PUBLIC DEFENDER was created in 2000 by the Public Defender Act 1999, replacing the Office of the Parliamentary Ombudsman which had existed since 1978. The Public
Public
Defender (currently Earl Witter) has the typical ombudsman function of investigating and remedying maladministration, with additional jurisdiction to investigate alleged violations of constitutional rights.

KAZAKHSTAN

The COMMISSIONER FOR HUMAN RIGHTS (Kazakh : Адам құқықтары жөніндегі Уәкіл), or National Ombudsman
Ombudsman
of the Republic of Kazakhstan, is Askar Shakirov, appointed in 2007. The office was created by presidential decree in 2002 as a national human rights institution, with support from the OSCE.

KENYA

The Commission on Administrative Justice was established by the Commission on Administrative Justice Act 2011(hereafter referred to as the Act) pursuant to Article 59 (4) of the Constitution of Kenya. CAJ is a Commission within the meaning of chapter 15 of the constitution and has the status and powers of a commission under that chapter.

KOSOVO

The OMBUDSPERSON INSTITUTION IN KOSOVO (OIK) accepts and investigates complaints of human rights violations or abuses of authority by any public authority in Kosovo. The institution is currently led by Ombudsperson Sami Kurteshi, a former opposition activist, political prisoner and human rights activist, who was elected to the post by the Assembly of Kosovo on 4 June 2009. In October 2011 the Assembly elected five deputy Ombudspersons: Isa Hasani, Bogoljub Staletovic , Shqipe Malaj-Ibra, Ibrahim Arslan (from the Turkish community) and Basri Berisha.

The first Ombudsperson, Marek Antoni Nowicki, was appointed in July 2000 by the then Special
Special
Representative of the United Nations Secretary-General (SRSG), Bernard Kouchner
Bernard Kouchner
; Nowicki's appointment was renewed in 2002, 2004 and 2005 by subsequent SRSGs Michael Steiner , Harri Holkeri and Søren Jessen-Petersen . With effect from 1 January 2006 Jessen-Petersen appointed a Kosovar lawyer, Hilmi Jashari, as Acting Ombudsperson and he remained in post until Kurteshi took office.

The OIK has several offices throughout Kosovo, and participates (although not yet accredited) in the global network of national human rights institutions , as well as in the European ombudsman network.

KYRGYZ REPUBLIC

The Ombudsman
Ombudsman
of the Kyrgyz Republic (Kyrgyz : Акыйкатчы - Akyikatchy) carry out parliamentary control over the observance of the rights and freedoms of man and citizen.

LATVIA

Since 2007, the Latvian ombudsman is a personalized institution literally called RIGHTS DEFENDER (Latvian : Tiesībsargs). Previously, similar functions were carried by National Human Rights Office (1995—2006).

LITHUANIA

In Lithuania, the nearest equivalent to the position of ombudsman is that of PARLIAMENTARY CONTROLLER (Lithuanian : Seimo kontrolierius), an office appointed by the Seimas (Parliament of Lithuania).

There is also a children\'s ombudsman .

MACEDONIA

Since 1997 Macedonia has an OMBUDSMAN FOR PROTECTION OF CITIZENS RIGHTS (Macedonian : Naroden pravobranitel). The ombudsman is appointed by the Parliament and performs her or his work under the Constitution and the Law of the Ombudsman.

NETHERLANDS

Article 78 of the Constitution of the Netherlands , as revised in 1983, established an office of National Ombudsman . The Ombudsman
Ombudsman
may investigate, suo motu or on foot of a complaint, the actions of State bodies or other public entities. The ombudsman and deputy are appointed by the House of Representatives for a fixed period or until reaching retirement age. The office includes a children\'s ombudsman .

NEW ZEALAND

Main article: Office of the Ombudsman (New Zealand)

The post of Ombudsman
Ombudsman
was established in New Zealand in 1962, to investigate complaints against government departments. In 1975 the post was expanded, with a Chief Ombudsman
Ombudsman
and several other ombudsmen. In 1983 his responsibilities were extended to include investigation of agencies that fail to provide information requested in accordance with the Official Information Act. The Ombudsman
Ombudsman
also has responsibility to protect 'whistleblowers' and investigate the administration of prisons and other places of detention.

There is also a Children\'s Commissioner . New Zealand also has three industry ombudsmen – the NEW ZEALAND BANKING OMBUDSMAN, the INSURANCE AND SAVINGS OMBUDSMAN, and the ELECTRICITY AND GAS COMPLAINTS COMMISSIONER who is an ombudsman in all but name.

NORWAY

* The Gender Equality and Anti-Discrimination Ombud (Norwegian : Likestillings- og diskrimineringsombudet) was established in 1978 as the Gender Equality Ombud (Likestillingsombudet), the first of its kind in the world. In 2006, the Ombud was reorganised to include discrimination in general. The Ombud's task is to enforce the Norwegian Gender Equality Act and the act relating to prohibition of discrimination on the basis of ethnicity, national origin, ancestry, skin colour, language, religious and ethical orientation, and sexual orientation (Discrimination Act). The Ombud shall also enforce the anti-discrimination regulations in the Working Environment Act. The mandate of the Ombud also includes to actively promote equality for discriminated groups, and to develop new knowledge through documentation and monitoring. * The Parliamentary Ombudsman for Public
Public
Administration (no) (Sivilombudsmannen) investigates complaints from citizens or may take up issues on its own initiative: complaints from citizens concerning injustice or maladministration from central government or local authorities. * The Parliamentary Ombudsman for the Norwegian Armed Forces (Ombudsmannen for Forsvaret) shall safeguard the rights of all members and former members of the Armed Forces as well as contribute to an effective military defence. Anyone who feels that they have been wrongly, unjustly or unreasonably treated can bring their case before the Ombudsman
Ombudsman
and request an investigation of the matter to determine whether an injustice has been done, and to secure any appropriate corrective action. Issues and circumstances arising before, during or after military service can be brought to the attention of the Ombudsman. * The Ombudsman
Ombudsman
for Children (Barneombudet) has statutory rights to protect children and their rights. Since 1981, the Ombudsman
Ombudsman
for Children in Norway has worked continuously to improve national and international legislation affecting children's welfare. Norway was the first country in the world to establish an ombudsman for children. * There is also an ombudsman for consumer affairs; see Norwegian Consumer Ombudsman
Ombudsman
. * Local and regional authorities often have ombudsmen. Examples of this are ombudsmen for health and social affairs, ombudsmen for the elderly and ombudsmen for school students and apprentices at the upper secondary level.

PAKISTAN

In Pakistan
Pakistan
, the establishment of an ombudsman institution had been advocated for some time before Article 276 of the Interim Constitution of 1972 provided for the appointment of a FEDERAL OMBUDSMAN (Urdu : Wafaqi Mohtasib‎) and Provincial Ombudsmen. The Constitution of 1973 also provided for a Federal Ombudsman, and the institution was eventually created through the Establishment of the Office of Wafaqi Mohtasib (Ombudsman) Order, 1983 (President’s Order No. 1 of 1983), which is now a part of the Constitution of Pakistan
Pakistan
by virtue of Article 270-A. It started functioning on 8 August 1983. The office of Ombudsman
Ombudsman
is currently held by Salman Farooqi. The Ombudsman
Ombudsman
has headquarters in Islamabad and Regional Offices in Lahore
Lahore
, Sukkur , Quetta
Quetta
, Faisalabad , Multan
Multan
, Dera Ismail Khan , Peshawar
Peshawar
and Karachi .

Other ombudsman agencies in Pakistan
Pakistan
include PROVINCIAL OMBUDSMAN (Mohtasib-e-Aala) offices in Punjab , Balochistan
Balochistan
and Sindh
Sindh
; a banking ombudsman, the BANKING MOHTASIB PAKISTAN; a FEDERAL INSURANCE OMBUDSMAN and a FEDERAL TAX OMBUDSMAN. The disputed region of Azad Jammu and Kashmir also has an OMBUDSMAN office. Under the Protection of Women against Harassment at Workplace Act 2010, Musarrat Hilali was appointed in the same year to be the first FEDERAL OMBUDSPERSON FOR PROTECTION OF WOMEN AGAINST HARASSMENT AT WORKPLACE. The Act provides for similar offices at the provincial level.

The various ombudsman agencies participate in a Forum of Pakistan Ombudsman
Ombudsman
(FPO), and the federal bodies are affiliated to the Asian Ombudsman
Ombudsman
Association (AOA) and the International Ombudsman
Ombudsman
Institute (IOI).

PERU

The Peruvian ombudsman agency is called the PUBLIC DEFENDER (Spanish : Defensoría del Pueblo). The functions of the institution, which was envisaged by the 1993 Constitution and was created in 1996, include combating maladministration, human rights violations and discrimination. It has 36 offices throughout the country. The current Defensora (ombudsman), Beatriz Merino, was elected by Congress on 29 September 2005 for a five-year term. The Defensoría is accredited with 'A' status as the national human rights institution . There is also a specialised Police Ombudsman
Ombudsman
(Defensoría de la Policia).

PHILIPPINES

The Office of the Ombudsman of the Philippines is empowered by the 1987 Constitution to safeguard both the government and government-related institutions and corporations from corruption and dispense justice in the case of such offenses.

The incumbent Ombudsman of the Philippines is Conchita Carpio-Morales .

POLAND

The Polish Ombudsman is called the Rzecznik Praw Obywatelskich , usually translated as the Commissioner for Protection of Civil Rights, or Commissioner for Human Rights. The office also functions as the national human rights institution , and is accredited with A status by the ICC . The holder of the office from 2006, Dr Janusz Bogumił Kochanowski , died in the April 2010 Smolensk air disaster . He was succeeded by Irena Lipowicz.

PORTUGAL

The Portuguese Ombudsman
Ombudsman
is called the Provedor de Justiça (pt) (lit. Justice Provider), and its role is defined in article 23 of the Constitution of Portugal :

1. Citizens may submit complaints against actions or omissions by the public authorities to the Ombudsman, who shall assess them without the power to take decisions and shall send the competent bodies such recommendations as may be necessary in order to prevent or make good any injustices.

2. The Ombudsman’s work shall be independent of any acts of grace or legal remedies provided for in this Constitution or the law.

3. The Ombudsman’s office shall be an independent body and the Assembly of the Republic shall appoint the Ombudsman
Ombudsman
for such time as the law may determine.

4. The bodies and agents of the Public
Public
Administration shall cooperate with the Ombudsman
Ombudsman
in the fulfilment of his mission.

Besides the traditional routes, complaints can be filed online and there are toll-free lines for children and one for senior citizens .

ROMANIA

Main article: Romanian Ombudsman

The ombudsman office is the PEOPLE\'S ADVOCATE (Romanian : Avocatul Poporului). Since 15 April 2014, the current ombudsman is Victor Ciorbea .

RUSSIA

The Russian Federation's COMMISSIONER FOR HUMAN RIGHTS (ombudsman) position is currently held by Tatyana Moskalkova. The Commissioner is appointed for a fixed term by the Parliament . The ombudsman cannot be dismissed before the end of his term, and is not subordinate to any body of power, including the President or the Government .

Russia’s 83 administrative regions have the right to elect a local ombudsman whose authority is limited to that region. Fewer than half have done so.

There is also a Children\'s Rights Commissioner post, appointed by the President, currently held by Anna Kuznetsova.

In June 2012 Vladimir Putin signed Executive Order on the Presidential Commissioner for Entrepreneurs’ Rights – Boris Titov.

SERBIA

In Serbia, the Protector of Citizens of the Republic of Serbia (Ombudsman) is an independent state authority, mandated to protect human rights and freedoms. It was introduced into the legal system in 2005 by the Law on Ombudsman
Ombudsman
and confirmed by the Constitution of Serbia in 2006. Ombudsman
Ombudsman
is elected by the National Assembly of the Republic of Serbia for a five-year-term and is accountable to the Assembly for his work. The Ombudsman
Ombudsman
enjoys the same immunity as a member of the parliament.

The first Serbian Ombudsman, Saša Janković , was elected by the National Assembly in July 2007. He has four deputies, who are specialized in several fields, especially the protection of rights of persons deprived of liberty, gender equality, children rights, minority rights and rights of people with disabilities.

The Ombudsman
Ombudsman
has competence to oversee the work of government agencies, the bodies authorized for legal protection of property rights and interests of the Republic of Serbia and other bodies and organizations, enterprises and institutions which have been delegated public authority. He has no jurisdiction over the National Assembly, the President, the Government, the Constitutional Court, courts and Public
Public
Prosecutor’s Office. The Ombudsman
Ombudsman
initiates proceedings following the complaint of a citizen or on his own initiative. State administration bodies are legally obliged to cooperate with the Ombudsman
Ombudsman
and to provide him access to their premises and all data in their possession, regardless of the degree of secrecy, when of interest to the investigation in process or the Ombudsman’s preventive actions. As a result of an investigation, the Ombudsman
Ombudsman
may recommend dismissal of an official considered responsible for violation of the rights of citizens, may initiate disciplinary procedures against public administration employees, and may require initiation of penal, offence or other adequate procedure.

The Ombudsman
Ombudsman
can also act preemptively, by offering advice and opinion on issues within his competence, to enhance the operation of the administration authorities and strengthen the protection of human liberties and rights. The Ombudsman
Ombudsman
is entitled to propose laws within its scope of competence, give opinions to the Government and the National Assembly on regulations under preparation and address the Constitutional Court to challenge the constitutionality of laws.

The Ombudsman
Ombudsman
provides the National Assembly with an annual report on his work and findings as well as with other special reports.

The Ombudsman
Ombudsman
has full membership in the European Ombudsman Institute (EOI), the International Ombudsman Association (IOA), the European Network of Ombudspersons for Children (ENOC) and the Association of Mediterranean Ombudsmen (AMO). In May 2010, it was accredited with 'A' status as the national human rights institution .

SLOVENIA

The institution of the Human Rights Ombudsman
Ombudsman
of the Republic of Slovenia was introduced into the Slovenian constitutional order through the new Constitution of the Republic of Slovenia, which was adopted in December 1991. The Human Rights Ombudsman
Ombudsman
is defined in Article 159 of the Constitution, which provides that in order to protect human rights and fundamental freedoms in relation to state authorities, local self-government authorities and bearers of public authority, the office of the Ombudsman
Ombudsman
for the rights of citizens shall be established by law.

The Human Rights Ombudsman
Ombudsman
of the Republic of Slovenia is a constitutional category that does not fall under the executive, judicial or legislative branch of authority. The Ombudsman
Ombudsman
is therefore not part of any mechanism of authority, but rather acts as an overseer of authority since as an institution it restricts its capricious encroachment of human rights and fundamental freedoms.

The Ombudsman
Ombudsman
is in his work not only limited to handling direct violations defined as human rights and freedoms in the constitution, moreover, he may act in any case whatsoever dealing with a violation of any right of an individual arising from a holder of authority. He can intervene also in the case if unfair and poor state administration in relation to the individual. If the aforementioned is considered, it can have a significant impact on the development and increase in legal and administrative culture between holders of authority and the individual.

Human rights
Human rights
ombudsman is in relation towards the state bodies, autonomous and independent agency.

The Ombudsman
Ombudsman
can caution violators that they should put right their violation or eliminate irregularities committed, or can even propose compensation. On your behalf, and with your authorisation, he can lodge with the Constitutional Court a request for assessment of the constitutionality and legality of regulations or official documents, or he may submit a constitutional complaint owing to the violation of some right. He may submit to the government or parliament initiatives for the amendment of laws and other regulations. He may also suggest to all bodies that fall within his competence that they improve their dealings and relations with clients. The Ombudsman
Ombudsman
may also communicate his opinion to anyone regarding cases that are linked to the violation of rights and freedoms. Here it is not important what kind of procedure is involved, nor the stage of processing it has reached at the body in question.

The Ombudsman
Ombudsman
cannot perform work or remove violations or irregularities in place of the specific state body, local community body or holder of public authorisation. Those that committed the violation or irregularity are bound also themselves to putting right the violation or irregularity. Equally, the Ombudsman
Ombudsman
cannot deal with cases that are subject to court proceedings, except in exceptional cases.

SOUTH AFRICA

* Public
Public
Protector

SPAIN

The state ombudsman of Spain
Spain
is the DEFENSOR DEL PUEBLO (Defender of the People), dealing with complaints of maladministration and having the capacity to bring cases at the Constitutional Court . The office is prominent in the international networks of ombudsmen and national human rights institutions, particularly through the Ibero-American Ombudsman
Ombudsman
Federation (FIO).

There are comparable offices in the autonomous communities of Spain
Spain
, as follows:

* Defensor del Pueblo Andaluz ( Andalusia
Andalusia
) * Justicia de Aragón ( Aragon
Aragon
) * Procuradora General del Principado de Asturias/Procuradora Xeneral del Principáu d'Asturies * Ararteko (full name on website: Herriaren Defendatzailea: Ararteko) (Basque Country ) * Diputado del Común ( Canary Islands
Canary Islands
) * Procurador del Común ( Castile and León
Castile and León
) * Síndic de Greuges de Catalunya ( Catalonia
Catalonia
) * Personero del Común ( Extremadura ) * Valedor do Pobo (Galicia ) * Síndic de Greuges de les Illes Balears ( Balearic Islands
Balearic Islands
) * Defensor del Pueblo de la Región de Murcia
Murcia
( Murcia
Murcia
) * Defensor del Pueblo de Navarra / Nafarroako Arartekoa ( Navarre ) * Síndic de Greuges de la Comunitat Valenciana (Valencian Community )

See also Syndic for more uses of the word síndic in the Catalan linguistic area.

SWEDEN

The office of the Parliamentary Ombudsman (Swedish : Riksdagens ombudsmän, or Justitieombudsmannen) was established with the Instrument of Government in 1809 , originally under the title of Ombudsmannen för Riksens ständer.

The office was modelled after Chancellor of Justice (Swedish : Justitiekanslern), and according to the principle of separation of powers . The Chancellor of Justice was installed in 1714 as a proxy for King Charles XII of Sweden
Sweden
, to act as a representative for the Royal Government. Today it acts as an ombudsman, mainly to oversee that that Swedish authorities comply with laws on behalf of the Government , but also to handle indemnity claims from persons suffered from imprisonment but later acquitted, or other damages caused by authorities.

The Parliamentary Ombudsman was in turn appointed to represent the parliament; to oversee that all public authorities comply with the laws and decrees. The latter had the specific duty to protect the citizens and as a public attorney prosecute unlawful government or actions by authorities and criticise problematic laws, to ensure equality in the court of law, with inspections and handling of complains.

With growing attention to discrimination issues in the latter part of the 20th century a number of new anti-discriminatory Ombudsmen was appointed, to later be gathered under one roof, with the establishment of the Equality Ombudsman (Swedish : Diskrimineringsombudsmannen) in 2009.

The Ombudsman
Ombudsman
for Children (Swedish : Barnombudsmannen) was established in 1993, and is tasked with matters affecting the rights and interests of children and young people.

The Director-General
Director-General
of the Swedish Consumer Agency is the designated Consumer Ombudsman
Ombudsman
(Swedish : Konsumentombudsmannen).

Non-government appointed entities are the Pressombudsmannen , supervising compliance with the code of ethics of the Swedish printed media industry, and Sameombudsmannen, an advocate for the rights of the native Sami minority in Sweden, appointed by the Saami Council until 1997.

TAJIKISTAN

The OFFICE OF THE HUMAN RIGHTS OMBUDSMAN was established in 2009, and receives support from the OSCE . The current Ombudsman
Ombudsman
is Zarif Alizoda, appointed by President Emomalii Rahmon and approved by Parliament in May 2009. The functions of his office include human rights education, on which it co-operates with other public bodies and NGOs. It also works with a coalition of NGOs on monitoring places of detention.

THAILAND

This section needs to be UPDATED. Please update this article to reflect recent events or newly available information. (January 2015)

The OFFICE OF THE OMBUDSMAN THAILAND (Thai : ผู้ตรวจการแผ่นดินของรัฐสภา; rtgs : Phu Truat Kan Phaen Din Khong Ratthasapha) was created in the 1997 Constitution of Thailand or the "people's constitution". The name was shortened to the OMBUDSMEN (Thai : ผู้ตรวจการแผ่นดิน; rtgs : Phu Truat Kan Phaen Din) by the 2007 Constitution of Thailand . The idea for such an office first appeared in the 1974 constitution . However it was not until 1997 that the concept was acted upon.

Ombudsmen are appointed by the King of Thailand upon the advice of the Senate of Thailand
Senate of Thailand
. The ombudsmen investigate complaints by the public against public officials and agencies. They have the power to prosecute, but not to enforce judgments.

Ombudsmen are appointed to a six-year non-renewable term. As of March 2017 Thailand's ombudsmen are:

* General Viddhavat Rajatanun * Mr Boon Tapanadul

TURKEY

The Ombudsman's Office was created after the constitutional referendum of 2010 was approved. The Ombudsman's Office is responsible for examining and investigating all manner of administrative acts, actions, attitudes and behavior in terms of respect for human rights and freedoms, conformity with the law and fairness and appropriateness within the framework of the character of the Republic of Turkey
Turkey
as enshrined in its Constitution . It performs its functions as part of the Parliament Speaker's Office. The Ombudsman's Office is called the PUBLIC MONITORING INSTITUTION (KDK) and has an independent and autonomous budget.

Turkey
Turkey
was elected the first ombudsman of the country on 27 November 2012 by the Parliament, and was sworn in on 5 December. His selection was somewhat controversial since he had been involved, as a judge in the Court of Cassation , in upholding the 2006 conviction of the Turkish-Armenian writer Hrant Dink for the offence of "insulting Turkishness" – a finding subsequently condemned by the European Court of Human Rights , although Dink had in the interim been assassinated .

UKRAINE

The office of ombudsman, or Commissioner for Human Rights, in Ukraine was instituted in 1998. Valeriya Lutkovska was elected to the office for a five-year term by secret ballot in the Ukrainian Parliament on 24 April 2012. Under Article 55 of the 1996 Constitution , "Everyone has the right to appeal for the protection of his her rights to the Ukrainian Parliament Commissioner for Human Rights". Article 101 provides "The Ukrainian Parliament Commissioner for Human Rights exercises parliamentary control over the observance of constitutional human and citizens’ rights and freedoms." The legal basis of the office, which is also Ukraine's national human rights institution , is set out in Law 767/97, which refers to the office as the "Authorised Human Rights Representative" of the Parliament.

UNITED KINGDOM

In the United Kingdom a post of Ombudsman
Ombudsman
is attached to the Westminster Parliament , jurisdiction extending to all departments of the central government and other government institutions. The office of the Parliamentary Commissioner for Administration was created in 1967, covering the activities of central government departments. A separate (National) Health Service ombudsman was subsequently created, but this office has to date always been held by the same person and the two offices are usually referred to as the Parliamentary and Health Service Ombudsman
Ombudsman
. This Ombudsman
Ombudsman
will usually investigate complaints referred to him or her by a Member of Parliament where there has been evidence of "maladministration " having occurred which has resulted in an "unremedied injustice". Complaints to the Ombudsman are subject to a "time bar" – this means that the Ombudsman
Ombudsman
may determine a complaint to be out of jurisdiction if too much time has passed between the event or course of events being complained about and the complaint being received by the Ombudsman.

Separate agencies exist to handle complaints relating to departments and agencies of the devolved administrations . These are the Northern Ireland
Ireland
Ombudsman
Ombudsman
, the Public
Public
Services Ombudsman
Ombudsman
for Wales and the Scottish Public
Public
Services Ombudsman
Ombudsman
, answerable respectively to the Northern Ireland
Ireland
Assembly , the Welsh Assembly
Welsh Assembly
and the Scottish Parliament .

The Local Government Ombudsman (formally the Commission for Local Government Administration – there are two Commissioners) for England and Wales was created in 1973, and a similar office for Scotland in 1974; since then, a variety of other public and private sector-specific ombudsmen have been created, along with the Northern Ireland
Ireland
Ombudsman
Ombudsman
.

Other Ombudsman
Ombudsman
Services In The United Kingdom

* Children\'s commissioners exist in England, Northern Ireland, Wales and Scotland. * Communications and Internet Services Adjudication Scheme (CISAS) provides free, independent dispute resolution with communications providers * Financial Ombudsman Service provides consumers and small businesses with a free, independent service for resolving disputes with Banks, Insurance
Insurance
and other financial organisations (includes private medical insurance) * Financial Services Ombudsman
Ombudsman
Scheme for the Isle of Man * Housing Ombudsman
Ombudsman
Service (HOS): An independent service dealing with complaints against landlords -webkit-column-width: 30em; column-width: 30em; list-style-type: decimal;">

* ^ Park, S. (2008). "Korean Preaching, Han, and Narrative (American University Studies. Series VII. Theology and Religion)". * ^ Pickl, V. (1987). "Islamic Roots of Ombudsman
Ombudsman
Systems". The Ombudsman
Ombudsman
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EXTERNAL LINKS

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* JPGMOnline.com – 'The role of the ombudsman in biomedical journals', Journal of Postgraduate Medicine , Vol 48, No 4, pp 292–296, 2002 * OmbudsmanWatch.org – ' Local Government Ombudsman Watch' (United Kingdom) * POGO.org – 'EPA Ombudsman
Ombudsman
Resigns: Accountability in Handling of Superfund Sites Threatened', Project on Government Oversight (April 22, 2002) * Transparency.org – 'What is an Ombudsman' * Ombudsman
Ombudsman
Institutions for the Armed Forces Handbook – 'A practical guide to the role of military ombudsman', Geneva Centre for the Democratic Control of Armed Forces (DCAF) * Ombuds Blog – 'News and Information For and About

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