Coordinates: 47°36′45″N 122°20′11″W / 47.61237°N
122.3365°W / 47.61237; -122.3365
S&P 500 Component
1901 (117 years ago) (1901)
John W. Nordstrom
Carl F. Wallin
Number of locations
Nordstrom: 123 (5 in
Canada and 1 in Puerto Rico)
Nordstrom Rack: 215
Trunk Club: 5
Clearance store: 2 (2016)
Enrique Hernandez, Jr., Chairman
Nordstrom , President
Pete Nordstrom, President of Merchandising
Erik Nordstrom, President of
James Nordstrom, President of Stores
Mike Koppel, Chief Financial Officer
Karen Mckibbin, President
Clothing, footwear, jewelry, beauty, restaurant, espresso bar, home
furnishings and design, and wedding
US$ 14.437 billion (2015)
US$ 1.101 billion (2015)
US$ 600 million (2015)
US$ 7.698 billion (2015)
US$ 9.245 billion (2014)
US$ 871 million (2015)
Number of employees
Nordstrom (/ˈnɔːrdstrəm/) is an American chain of department
stores headquartered in Seattle, Washington. Founded in 1901 by John
Nordstrom and Carl F. Wallin, the company began as a shoe retailer
and expanded its inventory to include clothing, accessories, handbags,
jewelry, cosmetics, and fragrances. Select
Nordstrom stores also
include wedding and home furnishings departments.
The company has 370 stores operating in 40 states,
Puerto Rico and
Canada, a number which includes 123 full-line stores and 215 Nordstrom
Rack stores, five
Trunk Club clubhouses, two Jeffrey boutiques and two
Nordstrom also serves customers through
nordstrom.com, nordstromrack.com, and its online private sale site,
Nordstrom, Inc.'s common stock is publicly traded on the NYSE under
the symbol JWN.
1.1 Early history
1.5 Expansion into Canada
1.6 Puerto Rico
2 Sales events
5 External links
Further information: Timeline of Nordstrom
Nordstrom's headquarters and flagship store (in former Frederick &
Nelson flagship) in downtown Seattle.
In 1887, at the age of 16, like many other Swedes in the late 19th
John W. Nordstrom immigrated to the United States in search
of opportunity. He was born in the village of Alvik, close to the city
of Luleå in Northern Sweden. His name at birth was Johan Nordström,
Swedish pronunciation: [juːhan nuːr(d)strœm], which he later
anglicized to John Nordstrom. After landing in New York, he first
began working in Michigan. As he moved across the country, he worked a
series of menial jobs. He was able to save enough money to purchase a
20-acre (81,000 m2) potato farm in Arlington, Washington, near
Seattle. In 1897, he joined the
Klondike Gold Rush
Klondike Gold Rush in Canada's Yukon
Territory, leaving Seattle. After two years of prospecting, he finally
struck gold, but sold his disputed claim for $13,000. Returning to
Seattle with his newfound wealth, he married Hilda Carlson and looked
for a business venture, finally settling on a shoe store that opened
in 1901, called Wallin & Nordstrom. Carl F. Wallin, the co-founder
of the store, was the owner of the adjacent shoe repair shop. John and
Hilda had five children, three of whom would follow him into the
family business, Everett W.(1903), Elmer J. (1904) and Lloyd N.
Nordstrom. By the time Wallin &
Nordstrom opened their second
Seattle in 1923, Elmer, a recent graduate of the University
of Washington, had enough experience to be placed in charge of its
The exterior of a typical
Nordstrom department store. This one is the
now closed location at
The Florida Mall
The Florida Mall in Orlando, Florida.
John W. Nordstrom retired and sold his shares to two of his
sons, Everett and Elmer. In 1929, Wallin also retired and sold his
shares to them. The 1930 grand opening of the remodeled Second Avenue
store marked the change of name to Nordstrom. Lloyd Nordstrom
subsequently joined the company in 1933, and the three brothers ran
the business together for almost forty years.
Nordstrom had expanded to eight stores in two states but
still sold only shoes. Their expansion was based on customer service,
deep product offerings and full size ranges. Apparel came with its
purchase of Best Apparel of
Seattle in 1963, and the company's name
was changed to Nordstrom's Best.
By 1968, the second generation debated selling the company as Everett
neared retirement. Instead, they were convinced by the
third-generation Nordstroms—Bruce A. (Everett's son), James F. and
John N. (Elmer's two sons), together with John A. (Jack) MacMillan
(married to Lloyd's daughter) -- to take the company public instead,
and allow the cousins to take over the business. In 1971, the company
was taken public on
NASDAQ under the ticker NOBE (
Nordstrom Best). In
1973, "Best" was dropped from the company's name, and the store
assumed its current name of Nordstrom. It was moved to the New York
Stock Exchange in 1999 under the ticker symbol JWN after John W.
Nordstrom, its founder.
Nordstrom logo, in use from 1973 through 1991.
Nordstrom expanded into
Alaska (the only time by acquisition)
by purchasing Northern Commercial Company and opened its first
Nordstrom Rack clearance store in Seattle. A strong northwest regional
retailer with sales already approaching $250 million making it the
third-largest specialty retailer in the United States, the company
opened its first Southern California store at
South Coast Plaza
South Coast Plaza in
Costa Mesa in 1978. By the early 1990s, it had opened 26 stores
plus Racks in California. Subsequent expansion relied on creating a
strongly decentralized regional structure, beginning with the
Northeast in the
Tysons Corner Center
Tysons Corner Center in Virginia (1988), the Midwest
Oakbrook Center in Illinois (1991), the Southeast in Atlanta
(1998), and the Southwest in Dallas (1996). In a new region, the
initial store was used as a base for training and recruitment for
subsequent expansion, and was usually backed by its own distribution
center. From 1978 to 1995,
Nordstrom opened a total of 46 full-line
Nordstrom opened a series of stores called Place Two to sell
a more limited selection of apparel in smaller markets. By 1983, there
were ten Place Two stores, but the cost of upgrading the smaller
stores, especially from a systems perspective, outweighed the benefit,
and the division was discontinued. The company also expanded into
direct sales in 1993, beginning with a catalog division led by
John N.'s son Dan that was followed by an e-commerce business.
Nordstrom.com's fulfillment and contact centers are located in Cedar
Rapids, Iowa; and Seattle, Washington. Currently, it has distribution
centers in Ontario, California; Newark, California; Portland, Oregon;
Dubuque, Iowa; Upper Marlboro, Maryland; and Gainesville, Florida.
Nordstrom FSB, a wholly owned subsidiary of Nordstrom, Inc., is a
federally chartered savings bank doing business as
Nordstrom Bank. It
was formed in 1991 in Scottsdale, Arizona, with its customer contact
center in Centennial, Colorado.
Nordstrom FSB was formerly known as
Nordstrom National Credit Bank and changed its name to
in March 2000. The bank offers various banking and credit products,
Nordstrom Signature VISA,
Nordstrom retail credit and debit
cards, interest-bearing checking accounts, check cards, and
certificates of deposits. It offers
Nordstrom customers cards under
Nordstrom Rewards – its customer loyalty program – where customers
earn points when making purchases with the card at
Nordstrom and other
retailers. Other rewards include
Nordstrom Notes which are redeemed or
used like cash in stores for new purchases and the
VISA card also has an optional travel/leisure rewards feature. The
Nordstrom Rewards program features 4 levels of status depending on
annual spending and offers various promotional times throughout the
year to earn double, triple and even ten-times points.
Beginning in 1995, the fourth generation of brothers and cousins
served as co-presidents for a time. After John Whitacre served as the
Nordstrom CEO in 1997, in 2001 the family reasserted its
control, with the sons of Bruce A. (Blake, Erik and Peter) assuming
senior roles in the company which they continue to hold.
Nordstrom replaced its downtown
Seattle store with a new
flagship location in the former Frederick & Nelson building across
the street. At 383,000 square feet (35,600 m2), the downtown
Seattle location is the chain's largest store. By contrast, the
Nordstrom store, as of September 2008, opened in 1980 in
Salem, Oregon, with a total area of just under 72,000 square feet
Nordstrom Rack, the company's off-price clearance store
Nordstrom sold its stand-alone boutique chain
Façonnable in 2007,
though it still offers that label in its lineup.
In February 2011,
Nordstrom announced the acquisition of HauteLook, an
LA-based online retailer that offers flash sales on designer goods.
The deal included
Nordstrom paying $180 million in stock and a
three-year "earn-out" payment based on HauteLook's financial
Nordstrom Rack store in Hillsboro, Oregon
On May 26, 2011,
Nordstrom announced that they would be closing the
Circle Center Mall location due to
declining business at the site. The remaining location on the north
side of the city at the Fashion Mall at Keystone as well as the future
Nordstrom Rack store in the Rivers Edge Shopping Center, also on the
north side, remained as the only two locations in the state. Erik
Nordstrom, president of stores at
Nordstrom stated, "We've enjoyed
serving our customers in downtown Indianapolis, but unfortunately our
business has declined over the long term for some time and despite our
efforts to turn things around we don't see the outlook significantly
In August 2011,
Nordstrom opened the store Treasure & Bond in
SoHo, New York. Intended to test the waters of the tumultuous high-end
department store scene in New York, all profits of Treasure & Bond
are donated to charity. The customer base of the smaller store is
thought to be the younger sisters of the typical Nordstrom
Nordstrom announced plans to open a
Nordstrom Rack in
2014. In late November 2012,
Nordstrom announced that they would
also be opening a full-line
Nordstrom Department Store in 2015 in
Milwaukee at Mayfair Mall, a half-mile away from the
Milwaukee was the largest metropolitan area in the country
that did not have a
Nordstrom until 2015. Such unmet demand was
highlighted in Nordstrom's decision to open in the
On January 4, 2013,
Nordstrom confirmed a new location in the
Minneapolis-Saint Paul metropolitan region. To be located at the
Ridgedale Center, it would be the second in the Minneapolis-Saint Paul
area. Following the success of its
Mall of America
Mall of America opening in 1991,
Nordstrom has sought to expand in the Twin Cities market. Plans
were originally made in 2007 to open at
Ridgedale Center in 2011, only
to be canceled in 2009. It opened in September 2015.
Nordstrom opened its first Rack location in
Philadelphia in the fall
of 2014. In the fall of 2015,
Nordstrom opened their first
Nordstrom Rack store in Delaware. The company plans to open its
first namesake store in New York City in 2019.
Nordstrom entered into a partnership with
Tesla Motors under
which the automaker opened retail galleries inside the Nordstrom
locations in The Grove, Los Angeles, in SouthPark Mall in Charlotte,
North Carolina and in
Somerset Collection in Troy, Michigan.
Nordstrom began selling products from J. Crew, Olivia Palermo
+ Chelsea28, Adore Me, and Eloquii. In 2017, Nordstrom
announced they would be expanding their natural beauty-focused
stations. Stations would include products from Origins, Tata Harper,
and Bare Minerals.
On February 2, 2017,
Bloomberg News reported that
cease to carry Ivanka Trump's branded fashion line, citing weak sales.
The retailer cuts 10 percent of its most poorly performing brands each
year. Nordstrom's action came after a boycott campaign against
retailers carrying products having Trump family labels.
President Trump responded with a tweet directed at Nordstrom,
condemning the brand for its treatment of his daughter. The company's
stock dropped by 0.65% in the aftermath of the tweet before ending the
day with a gain of more than 4%. Fortune declared this quick recovery
to have broken Trump's market-moving "tweet curse".
In June 2017,
Nordstrom Inc.’s founding family, which owned 31.2
percent of the company, said it was looking to take Nordstrom
private. In October the family suspended its efforts, because of
trouble completing a financing package. Lenders were asking for 13
percent interest, about twice the typical rate for retailers.
Expansion into Canada
Nordstrom in Canada
Calgary store opened in
Chinook Centre on September 19, 2014,
Ottawa store opened in
Rideau Centre on March 6, 2015, the
Pacific Centre store opened on September 18, 2015, and
Toronto Eaton Centre
Toronto Eaton Centre in 2016. Later in 2016, a second Toronto
location was opened at
Yorkdale Shopping Centre
Yorkdale Shopping Centre on October 21,
2016. Additionally, a third Toronto store in Sherway Gardens
opened on September 15, 2017. The first
Nordstrom Rack in the
country is to open (at One Bloor) in Toronto during 2018.
Nordstrom is planning to open a full store in West Edmonton Mall,
occupying the former Sears location in Phase I. This store is expected
to open in fall 2020.
Nordstrom opened a 138,000-square-foot, two-level, full-line store
March 2015 in
The Mall of San Juan
The Mall of San Juan in San Juan, Puerto Rico. After
Hurricane Maria in 2017, the store suffered major water damage and it
closed in 2017 and remains closed until further notice.
Nordstrom locations in the United States
Nordstrom holds six designated sale events each year. Two of these are
Half-Yearly sales, which take place semi-annually in May and late
December, as well as three additional seasonal sales.
Nordstrom's largest sale event is the
Nordstrom Anniversary Sale,
which is held each July. Limited amounts of merchandise set to be
released for the following fall are sent to
Nordstrom stores early,
where they are sold at a large discount. For ten days prior to
Nordstrom rewards members are able to make
appointments with sales associates to shop the sale early through the
store's Early Access event.
Nordstrom was listed at No. 72 in Fortune magazine's 100 Best
Companies to Work For 2009.
Nordstrom is a Hall of Fame member of
Fortune magazine's "100 Best Companies to Work For".
No. 36 on the same list in 2008, No. 24 in 2007, No. 46 in 2006 and
No. 88 in 2005. For the 20th year in a row, they made the list
coming in at No. 94 in 2017. In 2010, it ranked number 53, and
dropped to 61 in 2012.
Nordstrom was ranked No. 286, previously
293, on the Fortune 500 for 2007 and in 2015 ranked 224.
In December 2013,
Women's Wear Daily
Women's Wear Daily reported
Nordstrom as the top
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Media related to
Nordstrom at Wikimedia Commons
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