Nordia Inc. was created in 1999 as a joint partnership between two North American companies in communications and
customer relationship management
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study big data, large amounts of information.
CRM systems data collectio ...
: Excell Global Services and
Bell Canada. This happened after Bell Canada decided to stop processing calls for
directory assistance
In telecommunications, directory assistance or directory inquiries is a phone service used to find out a specific telephone number and/or address of a residence, business, or government entity.
Technology
Directory assistance systems incorporate ...
. Bell has since bought out Excell's share in the company, making it a fully owned Bell subsidiary.
Montreal
Montreal ( ; officially Montréal, ) is the second-most populous city in Canada and most populous city in the Canadian province of Quebec. Founded in 1642 as '' Ville-Marie'', or "City of Mary", it is named after Mount Royal, the triple ...
-based Nordia contracts employees in
Moncton,
Saint John,
Quebec City
Quebec City ( or ; french: Ville de Québec), officially Québec (), is the capital city of the Canadian province of Quebec. As of July 2021, the city had a population of 549,459, and the metropolitan area had a population of 839,311. It is t ...
,
Laval,
Sherbrooke
Sherbrooke ( ; ) is a city in southern Quebec, Canada. It is at the confluence of the Saint-François and Magog rivers in the heart of the Estrie administrative region. Sherbrooke is also the name of a territory equivalent to a regional cou ...
,
Saguenay,
Waterloo,
Orillia
Orillia is a city in Ontario, Canada. It is in Simcoe County between Lake Couchiching and Lake Simcoe. Although it is geographically located within Simcoe County, the city is a single-tier municipality. It is part of the Huronia region of ...
,
Peterborough
Peterborough () is a cathedral city in Cambridgeshire, east of England. It is the largest part of the City of Peterborough unitary authority district (which covers a larger area than Peterborough itself). It was part of Northamptonshire until ...
, and
Nanaimo's call centres for a total of over 5000 people.
In May 2015, Bell sold Nordia to Birch Hill Equity. However Bell continues to employ Nordia as its primary call center in Canada.
References
Telecommunications companies of Canada
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