Netcracker Technology Corp., a wholly owned subsidiary of NEC Corporation, is a provider of

business support system Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to ...

(BSS),

operations support system Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support ...

s (OSS) and

software-defined networking Software-defined networking (SDN) technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing t ...

(SDN) and

network functions virtualization Network functions virtualization (NFV) is a network architecture concept that leverages the IT virtualization technologies to virtualize entire classes of network node functions into building blocks that may connect, or chain together, to create and ...

(NFV) solutions. The company also offers

professional services Professional services are occupations in the service sector requiring special training in the arts or sciences. Some professional services, such as architects, accountants, engineers, doctors, and lawyers require the practitioner to hold profe ...

(including planning and consulting, operations and maintenance, and support), as well as

managed services Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the re ...

. Headquartered in

Waltham, Massachusetts Waltham ( ) is a city in Middlesex County, Massachusetts, United States, and was an early center for the labor movement as well as a major contributor to the American Industrial Revolution. The original home of the Boston Manufacturing Company, ...

, Netcracker maintains operations and development facilities across the globe.

History

Netcracker Technology was co-founded in 1993 by Dr. Michael Feinberg, currently Netcracker's Chief Technology Officer and Bonnie Ward, the company's Vice President of Corporate Initiatives. In 2008, after 15 years of independent growth, the company was acquired by NEC Corporation. Netcracker then became a wholly owned subsidiary of NEC. In 2010, Netcracker initiated a large-scale expansion whereby NEC consolidated its Telecom Operations and Management Solutions (TOMS) software and services business under Netcracker. In February 2015, NEC and Netcracker launched a joint business brand.

Acquisitions

In 2002 Netcracker expanded its operations into Moscow, Russia, whereby they acquired Moscow City Telephone Network and integration company AVD. 2011 - Subex's activation business.Netcracker Announces Agreement to Acquire Subex's Activation Business
''Business Wire''. September 19, 2011. 2012 - Convergys Corporation's Information Management (IM) business was acquired
''NEC Press Releases''. March 22, 2012. The acquisition was completed in May and following the acquisition, the unit was integrated into Netcracker. 2016 - CoralTree Systems.

Legal Trouble

In 2015, Netcracker agreed to a $11.4 million settlement to resolve allegations under the False Claims Act that the company has hired individuals without appropriate clearances to work on a Defense Information Systems Agency (DISA) contract.

Products and services

Netcracker's products focus on Business Support Systems (BSS),

Operations Support Systems Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support ...

(OSS) and

Software-Defined Networking Software-defined networking (SDN) technology is an approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing t ...

(SDN) and

Network Functions Virtualization Network functions virtualization (NFV) is a network architecture concept that leverages the IT virtualization technologies to virtualize entire classes of network node functions into building blocks that may connect, or chain together, to create and ...

(NFV) technologies for Communications Service Providers worldwide. The Netcracker 12 suite was launched in May 2017. The suite covers seven product domains, including Digital Customer Enablement; Digital Business Enablement; Digital Operations Enablement; Digital & Cloud Infrastructure; Cloud Platform; Advanced Analytics; and Business, Operations & Infrastructure Agility Layers offerings. The portfolio also covers five services domains, including Business & Operational Consulting; End-to-End Turnkey Delivery;

Agile Development In software development, agile (sometimes written Agile) practices include requirements discovery and solutions improvement through the collaborative effort of self-organizing and cross-functional teams with their customer(s)/ end user(s), a ...

DevOps DevOps is a set of practices that combines software development (''Dev'') and IT operations (''Ops''). It aims to shorten the systems development life cycle and provide continuous delivery with high software quality. DevOps is complementary to ...

; Cloud Enablements; and Support & Maintenance,

Managed Services Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the re ...

& End-to-End Outsourcing services. Its offerings operate within the realms of

customer experience management Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described ...

microservices A microservice architecture – a variant of the service-oriented architecture structural style – is an architectural pattern that arranges an application as a collection of loosely-coupled, fine-grained services, communicating through lightwe ...

, billing and

revenue management Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market levels and optimize product availability, leveraging price elasticity to maximize revenue growth and thereby, profit. The primary ...

, AI, the Internet of Things,

big data analytics Though used sometimes loosely partly because of a lack of formal definition, the interpretation that seems to best describe Big data is the one associated with large body of information that we could not comprehend when used only in smaller am ...

, and more. The Netcracker 12 suite is specifically designed to help service providers evolve into digital service providers via successful

digital transformation Digital transformation is the adoption of digital technology by an organization to digitize non-digital products, services or operations. The goal for its implementation is to increase value through innovation, invention, customer experience or e ...

. Netcracker also offers a full suite of

and

Professional Services Professional services are occupations in the service sector requiring special training in the arts or sciences. Some professional services, such as architects, accountants, engineers, doctors, and lawyers require the practitioner to hold profe ...

. The company's Managed Services include Hosted, Client-Hosted, and Build-Operate-Transfer delivery models. Professional Services include System Integration, Consulting, Solution Delivery, Outsourcing, and Operations and Maintenance. Netcracker's suite includes orchestration capabilities, an SDN Controller, and a range of virtual network functions (VNFs), such as virtualized customer premises equipment (vCPE), virtualized evolved packet core (vEPC), and other value-added VNFs and management offerings.

References

{{DEFAULTSORT:Netcracker Telecommunications systems Software companies based in Massachusetts Software companies of the United States NEC acquisitions

History

Acquisitions

Legal Trouble

Products and services

See also

References