Netlink Computer Inc. (doing business as NCIX) was an online computer hardware and software retailer based in Richmond, British Columbia, Canada, founded in 1996 by Steve Wu (伍啟儀). It had retail outlets in Vancouver, Burnaby, Coquitlam, Richmond and Langley, British Columbia, as well as Markham, Mississauga, Scarborough, Ontario and Ottawa, Ontario. At one point, NCIX had 3 shipping facilities, one in Richmond, British Columbia, another in Markham, Ontario, and one in Industry, California. As of July 17, 2017, NCIX had closed the Mississauga, Toronto, and Ottawa retail locations. NCIX declared bankruptcy with the Supreme Court of British Columbia on December 1, 2017 and is no longer processing orders.
Steve Wu was born in Taishan, Guangdong province in 1968. In 1986, he was admitted into South China University of Technology's program for the Design of Chemical Machinery.[better source needed] Three years later, he graduated and immigrated to Canada with his parents.
On April 28, 1996, Wu established Netlink Computer Inc.[better source needed] , a walk-in retail outlet in Burnaby, British Columbia. In 1997, a website was conceived to provide a growing number of Canadian and U.S. customers access to the store’s large selection of computing products online.[better source needed]
In 2002, the company—now known as NCIX—began establishing additional walk-in retail outlets in the Metro Vancouver area, and debuted a new online store acquired from an unnamed development and marketing team in Toronto. The Vancouver, BC store (located on West Broadway) opened in 2003, and the Richmond, BC store was opened to the public in 2004.
In 2010, NCIX expanded its retail presence in Eastern Canada with two outlets and a showroom/distribution center in Markham and Scarborough, ON. They also opened additional BC retail stores in Sea Island Way, Coquitlam, and Langley; and in 2011, an NCIX retail outlet opened in Mississauga, ON.
Also in 2011, NCIX's new distribution center began operating in California, U.S.A., working with a new shipping facility in City of Industry, California in order to serve U.S. residents faster and more economically. In addition, NCIX opened two business-to-business (B2B) call centers, one in Richmond and the other in their old (West Broadway) Vancouver store. There is a new, larger NCIX retail outlet three blocks west of their old location (now the new B2B call center). Also in 2011, NCIX was the first to open an official Samsung Partnership store in North America, located in Aberdeen Centre, City of Richmond, Metro Vancouver, British Columbia.
In July 2017, NCIX closed all their Ontario retail outlets in Ottawa, Mississauga and Toronto and shortly after its Markham headquarters office.
In November 2017, NCIX closed their Vancouver, Burnaby, and Coquitlam stores. Canada Computers then announced that they had taken over the leases on these locations.
On November 30, 2017, the last retail store located in Lansdowne Mall, Richmond had been closed, only HQ in Richmond left.
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