Infra Corporation is a division of

EMC Corporation Dell EMC (EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts and Round Rock, Texas, United States. Dell EMC sells data storage, information security, virtualization, analytics, clo ...

that produces infraEnterprise, which is a multi-tier

web-based A web application (or web app) is application software that is accessed using a web browser. Web applications are delivered on the World Wide Web to users with an active network connection. History In earlier computing models like client-serve ...

IT Service Management Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-or ...

software Software is a set of computer programs and associated software documentation, documentation and data (computing), data. This is in contrast to Computer hardware, hardware, from which the system is built and which actually performs the work. ...

tool. The software is based on

ITIL The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL d ...

and it implements a number of ITIL processes, including Service Desk management (including

Incident Management An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions. Incident management (IcM) is a term describing the activities of an organization to identify, analyze, and correct hazards ...

and Problem Management),

Change Management Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of ...

, Release Management, Configuration Management (including Federated CMDB), Availability Management and

Service Level Management The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of business. ITIL de ...

. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of Knowledge-Centered Support (KCS).

History

Infra Corporation was first established in 1991 in Australia, and now has regional head offices in North America, Australia, the UK and

Europe Europe is a large peninsula conventionally considered a continent in its own right because of its great physical size and the weight of its history and traditions. Europe is also considered a subcontinent of Eurasia and it is located entirel ...

and a worldwide network of partners and distributors.History of Infra Corporation
''Infra Corporation''. Accessed 24 August 2007.

Merger and acquisitions

Infra was acquired by

Hopkinton, Massachusetts Hopkinton is a town in Middlesex County, Massachusetts, United States, west of Boston. The town is best known as the starting point of the Boston Marathon, held annually on Patriots' Day each April, and as the headquarters for the Dell EMC corp ...

based

on 10 March 2008, in a move viewed by analysts as part of EMC's ongoing strategy to establish itself as an IT management solution provider.

VMware VMware, Inc. is an American cloud computing and virtualization technology company with headquarters in Palo Alto, California. VMware was the first commercially successful company to virtualize the x86 architecture. VMware's desktop software ru ...

acquired Ionix Service Manager (formerly Infra) in 2010 and subsequently re-branded the tool VMware Service Manager. Support for this product began on 1 July 2010 Ionix Acquisition
Accessed 2 July 2010. and end of support has been announced for its latest and believed last version 9.x as of 8 March 2017.VSM Service Manager
Accessed 2 July 2010. In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.VMware Alemba Agreement
Accessed 25 January 2015. Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017. Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba's ownership.Alemba release vFire Core
Accessed 25 January 2015.

Awards and recognition

In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and

PRINCE2 PRINCE2 (PRojects IN Controlled Environments) is a structured project management method and practitioner certification programme. PRINCE2 emphasises dividing projects into manageable and controllable stages. It is adopted in many countries wor ...

. Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,''Network Computing Magazine'', "Network Computing Award". Vol 16 No 02. Page 18. and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.

References

External links

Infra Corporation

Infra Benelux

Infra France

VMware Alemba Agreement

Alemba Release vFire Core

Alemba
Information technology management Dell EMC Defunct software companies of the United States {{US-software-company-stub