The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as
IT service management
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-o ...
(ITSM) and
IT asset management (ITAM) that focus on aligning IT services with the needs of business.
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by
AXELOS, a
joint venture
A joint venture (JV) is a business entity created by two or more parties, generally characterized by shared ownership, shared returns and risks, and shared governance. Companies typically pursue joint ventures for one of four reasons: to acces ...
between
Capita
Capita plc, commonly known as Capita, is an international business process outsourcing and professional services company headquartered in London.
It is the largest business process outsourcing and professional services company in the United K ...
and the UK
Cabinet Office
The Cabinet Office is a department of His Majesty's Government responsible for supporting the prime minister and Cabinet. It is composed of various units that support Cabinet committees and which co-ordinate the delivery of government object ...
.
History
Responding to growing dependence on IT, the UK Government's
Central Computer and Telecommunications Agency
The Central Computer and Telecommunications Agency (CCTA) was a UK government agency providing computer and telecoms support to government departments.
History Formation
In 1957, the UK government formed the Technical Support Unit (TSU) o ...
(CCTA) in the 1980s developed a set of recommendations designed to standardise IT management practices across government functions, built around a ''process model''-based view of controlling and managing operations often credited to
W. Edwards Deming and his
plan-do-check-act (PDCA) cycle.
* In April 2001, the CCTA was merged into the
Office of Government Commerce
The Office of Government Commerce (OGC) was a UK Government Office established as part of HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011.
Overview
A ''Review of ...
(OGC), an office of the
UK Treasury
His Majesty's Treasury (HM Treasury), occasionally referred to as the Exchequer, or more informally the Treasury, is a department of His Majesty's Government responsible for developing and executing the government's public finance policy and ec ...
.
* In 2001, the ITIL Version 2 glossary was published.
* In May 2007, this organization issued ITIL Version 3 (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
* In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.
* ITIL version 4 was launched in February 2019. The main changes were: to consider end-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps and Lean, and to reduce the emphasis on IT Service Management in favour of general Service Management.
In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.
See also
*
Application Services Library
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "librar ...
– A similar framework for
application management
*
Business Information Services Library
Business Information Services Library (BiSL), previously known as Business Information Service Management Library, is a framework used for information management.
BiSL is a public domain standard since 2005, governed by the ASL BiSL foundation (pr ...
(BiSL) – A similar framework for
information management
Information management (IM) concerns a cycle of organizational activity: the acquisition of information from one or more sources, the custodianship and the distribution of that information to those who need it, and its ultimate disposal throug ...
and
functional management Functional management is the most common type of organizational management. The organization is grouped by areas of speciality within different functional areas (e.g., finance, marketing, and engineering). Some refer to a functional area as a "sil ...
*
ISO/IEC 20000
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
ISO/IEC 20000, li ...
– An international standard for IT service management
*
Tudor IT Process Assessment
Tudor IT Process Assessment (TIPA) is a methodological framework for process assessment. Its first version was published in 2003 by the Public Research Centre Henri Tudor based in Luxembourg. TIPA is now a registered trademark of the Luxembourg I ...
– A framework for assessment of IT service management maturity
References
External links
*
{{Authority control
Method engineering